Customer Service Front Office

SKILLS

EXPERIENCE

Denae Bowen

309-***-**** *************@*****.*** Moline, IL 61265

Adept at enhancing customer experiences and streamlining administrative functions, I leveraged my pro ciency in HIPPA Compliance and exceptional organizational skills at Advanced Imaging Center. My proactive approach in eligibility veri cation and relationship building resulted in increased operational e ciency. With a solid background in medical administrative roles, I excel in high-paced environments, consistently meeting and surpassing employer expectations. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing o ce supplies.

• Telephone skills • Organization skills

• Time Management • Problem-solving skills

• Medical Terminology • HIPPA Compliance

• Eligibility verifcation • Prior authorization veri cation

• Multi-tasking • Verbal and written communication

• Building Relationships • Appointment Scheduling

FRONT OFFICE RECEPTIONIST, INSURANCE

VERIFICATIONS

Advanced Imaging Center

Moline, IL

October 2018 - September 2024

• Interacted with management and colleagues to resolve important administrative matters.

• Heard and resolved complaints from customers and public. Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to speci c destinations.

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• Operated telephone switchboard to answer and forward calls.

• Answered incoming calls promptly and professionally while managing multiple lines at once.

• Updated customer contact information into database system accurately.

• Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.

• Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.

• Scheduled appointments and maintained and updated appointment calendars.

• Maintained cleanliness and organization of public areas and conference rooms.

• Maintained tidy, presentable reception area with necessary stationary and materials.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Worked with coworkers to complete tasks.

RECEPTIONIST, DOCTORS AID

Osteopathic Medical Center

Bloom eld, IA

September 2013 - August 2016

EDUCATION

• Maintained o ce and faculty supplies to keep optimum stock on hand.

• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.

• Greeted guests to determine nature and purpose of visit and directed or escorted to speci c destinations.

• Displayed pleasant and professional voice and demeanor, positively representing organization.

• Handled cash and credit card payments with accuracy.

• Processed incoming and outgoing documents via electronic methods and systems.

• Greeted visitors warmly and ensured they had a positive experience.

• Maintained o ce equipment and reported malfunctions for servicing.

• Maintained tidy, presentable reception area with necessary stationary and materials.

• Analyzed data to determine answers to questions from customers and members of public.

• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

• Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses. Provided information about establishment, such as location of departments and o ces, employees within organization, and services provided.

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• Assisted with administrative tasks such as ling documents, copying materials.

• Answered phones professionally in accordance with organizational protocols.

• Handled frequent work process interruptions with exibility and poise. PRODUCTION ASSOC

Triumph

St. Joseph, MO

November 2010 - February 2012

• Contributed ideas during brainstorming sessions regarding product design improvements.

• Veri ed accuracy of assembled parts prior to shipment.

• Provided input into scheduling decisions based on current workloads.

• Calculated production line e ciency, submitting ndings to supervisors.

• Oversaw machine operations to ful ll product speci cations. HIGH SCHOOL DIPLOMA

Putnam Co High School, Unionville, MO

GPA 3.8

May 2002

Awards & Honors

• I graduated 5th in my graduating class.

AA IN GEN ED

Indian Hills Community College, Ottumwa, IA

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