Customer Service Representative
Resume:
DESIREE G. RUSSELL
PO Box ****
Mayer, Az *****
***********@*****.***
SUMMARY
Professional Customer Service Representative with over 20 years of solid experience in the
insurance industry and related fields. Tenacity, stamina, credibility and respect are part of my
success. Highly motivated dedicated individual who consistently exceeds expectations
Honesty, integrity, dedication and respect are part of my success.
PROFESSIONAL EXPERIENCE
Lexington Law 10/2019-5/2023
Customer Service
Take incoming calls relating to credit repair. Send out escalations, educate clients on credit scores and questions about the process to improve the credit bureau reports and credit score.
Pull credit bureau reports as needed. Update clients personal information and process payments.
Sentry Insurance-7-201*-**-****
Claims Customer Service
Answer incoming calls professionally and with empathy.. Gather accurate information regarding the FNOL.. Accurately gather the facts, and the recorded statement for the FNOL. Process the claim, provide the claim number and adjuster information to the customer. Process mail in the FNOL system. Answer switchboard calls and transfer to appropriate associate or department.
Waste Management 5/2014 to 11/2015
Setup Agent
Set up new customer accounts using specific coding and billing procedures. Verify paperwork
against Green pages for correct pricing. Process delivery and new service tickets. Receive new
paperwork to modify accounts, update with correct codes and delivery dates. Process new
service tickets. Process proration’s when needed. Update account information to match
paperwork provided by Sales.
AAA Insurance Exchange 2-201*-*-****
Licensed Insurance Agent
Receive inbound calls for new Auto, Renters, Homeowners, and Umbrella policies. Sales goals
to exceed 80 policies per month.
USAA 9-200*-*-****
Member Relationship Specialist II
Service inbound calls from members, process changes on the Auto, Homeowners, and
Valuable Personal Property policies. Issue new Auto, Homeowners, Valuable Personal Property
policies and Umbrella. Open new checking/saving accounts, issue new approved USAA credit
cards. Answer billing questions, provide coverage information on policies. Cross sell as
appropriate. Process renewals for all lines of business. As a Member Relationship Specialist II,
it is my responsibility to underwrite each risk presented to me appropriately. I utilize my
knowledge of all P & C Lines of Business as well as my previous experience in claims.
Proficient in contract knowledge for lines of business. Regularly review ITV, establish proper
liability limits based on the member’s needs.
EDUCATION:
Deer Valley High School 1980-1984
High School Diploma
Life license 8484412
Health license
Contact this candidate