Business Development Customer Service

MICHAEL SILVA

**** *. *********** ****, *******, CA 92807 Main: 909-***-**** **********@*****.*** SALES PROFESSIONAL - ~ With Customer Service & Interpersonal Expertise ~ Innovative, high-energy Sales professional with more than 15 years of sales and name branding experience. Expertise includes both account management and new business development, representing a diverse field of products and services. Sales background involves, consultative selling throughout long sales cycles. Developed and executed sales and marketing strategies that significantly increased visibility and generated sales.

Presentations & Training Direct & Consultative Sales

Customer Satisfaction Business Development

Product Knowledge & Usage Strategic Sourcing & Procurement

Tactical Marketing Campaigns Complaint & Dispute Resolution

Regulatory Awareness

Qualifications In Action

Call Center Director 3/2019 to Present

Aims Insurance Services, Ontario, Ca - Responsibilites included; meeting/exceeding sales goals. ensuring customer care delivery metrics, staff recruiting, new hire / refresher traings, performance reviews, payroll, coaching and developing staff.

Insurance Sales Specialist 10/2018 to 3/2019

High Tech Insurance Solutions, Santa Ana, CA - Recognized the opportunity to capture the Preferred Market with a New Upstart Company. Implemented Marketing Plan and began Name Branding Campaign within the surrounding community.

Employs a consultative sales approach, taking the time to explain Policies, Benefits, and the overall best fit for the client's specific needs.

Created innovative marketing strategies to capture sales. Structured impact-rich Magazine Ads and nurtured networking partnerships both personal and professional.

Delivers exceptional customer service leading to consistent client referrals and a reputation for quick, accurate and error free work.

Personally take customer calls for policy inquiries and for troubleshooting. Understands the value of hard work: offers service seven days a week. Sales Representative 12/2017 to 10/2018

Freeway Insurance, Orange, CA, Orange, CA - Recruited by the Manager to serve as Insurance Agent to produce and organize all sales, Was placed in Fast-Track Leadership classes, became member of Top Producing office in the District.

Designated to receive Companies Top Gun Leads because of Closing ratios.

Awarded the Best of the Best award in 2018.

Received numerous Accolades on Social Media "Yelp". Branch Manager 2010 to 2017

Omni Safe Insurance, Huntington Beach, CA - Produced leading sales results with a diversified insurance brokerage firm. Quoted rates, prequalified customers, and assisted with the underwriting process for various insurance policies.

Managed small office and provided ongoing training of New Insurance Agents.

Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to "educate" the consumer, building positive professional relationships through strong interaction skills.

Consistently exceeded annual sales goals and premium objectives

Successfully marketed and sold a full line of products for the company.

Independently managed the entire sales cycle, from initial client consultation, product presentation, pricing and contract negotiation, to the final sales closing. Auto Expert 2005 to 2010

Auto Expert / Vons, El Monte, CA - Increased sales, gross profit and membership satisfaction.

Established solid relationship with Host Credit union and worked closely with Loan department, obtaining approved auto loans for members and fulfilling vehicle orders.

Acquired Property and Casualty License and initiated talks to create new Insurance desk within Credit union.

Worked together with Loan Officers and aquired new Auto Loans for members. Service Advisor 2003 to 2005

Kaiser Brothers Honda, Los Angeles, CA - Received incoming vehicles, greeted new and returning clients, maintained Custody and Control of vehicle until Diagnosis was completed, presented findings to Customer and prescribed solution with cost breakdown.

Maintained an Above average Customer Satisfaction Survey score.

Exceeded Quotas and Increased Gross profit.

Completed numerous Honda provided training courses and received certificates, promoting Customer Service Excellence.

Security Sales Consultant 1998 to 2003

Brinks Home Security, Irvine, CA - Performed In home presentations, Designed system with Customer, Attended Install.

Completed Daily and Monthly Sales Reports.

Assisted in training of New hires.

Became Member of the "Million Dollar Club" receiving the Prestigous Diamond Ring.

Received numerous "Salesman of the Month Awards" Assisted in the opening of New office in Burbank, Ca. COMPUTER SKILLS: Word, Email, and Internet Research. INTERESTS: Chess, Fishing and Family

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