Kristin Gloede
Lumberton, TX *****
**************@*****.***
Reliable and productive employee with every company that I've worked with. I strive to be an asset at every level. I have experience in many fields including accounts payable and receivable, data entry, loan documents, book keeping, etc. Willing to provide excellent work ethic and strength in boosting company morale.
Authorized to work in the US for any employer
Work Experience
ON CALL OFFICE ASSISTANT
American Aluminum-Lumberton, TX
December 2017 to Present
77657
• Greeting Customers at the door
• Answer multi-line phones
• Schedule appointments
• Take payments
• File Paperwork
• Write New Proposals
• Closing down the office
Account and Audit Manager/Dispatcher
FieldChoice-Remote
December 2020 to September 2024
• Auditor for all Title365 executed loan documents
• Creating detailed instructions to resolve all failed audits
• Creating and resolving problem files
• Answer calls and emails from notaries, clients, and title companies to or for scheduling and coordination loan document signings, between agents and borrower(s).
• Addressing issues and request by providing solutions for notaries.
• Multi-taks emails, phone calls, and orders while remaining calm and professional.
• Resolve appointment time changes, shipping delays, errors/corrections on documents, and updates on orders.
• Maintaining a positive attitude and relationship with clients, through phone and email contact.
• Reviewing and correcting orders while staying mindful of time sensitive documents.
• Negotiating fees between Agents and Title Companies.
• Reviewing loan documentation and verifying loan numbers to correct orders.
• Data entry from different platforms held by Title companies.
• Reviewing Faxbacks for notary
• Communicating with multiple Lenders and Title companies in regards to time sensitive documents.
• Account managing
OFFICE MANAGER
American Aluminum Distributers Inc-Lumberton, TX
April 2014 to September 2017
77657
• Accounts Payable
• Account Receivable
• Writing Proposals for new customers
• Answering phones
• Giving bids for structures or materials
• Ordering materials needed
• Taking inventory of all office materials
• Scheduling all appointments
• Email or Faxing important documents
• Balancing all accounts in QuickBooks
• Filing all documents
• Customer service and explaining structures in the show rooms
• Cleaning and shutting down the office
• Payroll for installers
• Sales Tax
Customer Service Representative
Valero-Lumberton, TX
April 2013 to April 2014
• Recommended alternative items if product was out of stock.
• Replenished supplies, bags and other materials at each cash wraps.
• Monitored cash drawers on each shift to ensure adequate cash supply.
• Maintained cleanliness and presentation of stock room and production floor. Lead Provider
We Care Home Health-Lumberton, TX
December 2011 to February 2013
• Assisted patients with bathing, dressing and hygiene and grooming.
• Delivered in-home care to adults.
• Demonstrated the ability to lead and motivate outstanding provider teams.
• Documented patient information.
• Constructed schedules for other providers to follow.
• Held responsible for primary care, case management and medication administration of patients. Education
Bachelor of Science in Correctional Program Support Services in Behavioral and Social Science
University of Phoenix-Online Campus
July 2023 to Present
High School Diploma
Bennett Middle College - Greensboro, NC
2008
Skills
• Creative problem solver
• Quick learner
• Strong client relations
• Proficient in cash management
• Strategic sales knowledge
• Excellent work ethic
• Good at multi-tasking
• Strong interpersonal skills
• Multi-line phone talent
• Filing
• Data Entry
• Receptionist
• Sales
• Billing
• Clerical
• Word
• MS Office
• Proposal Writing
• Accounts Receivable
• Accounts Payable
• QuickBooks
• Multi-line Phone Systems
• Accounting
• Microsoft Outlook
• Office Management
• Inside Sales
• Problem-solving
• Team Work
• Reliability
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
August 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative support professional fit — Proficient November 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Inside sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Anna Burns
Phone number: 707-***-****
Position: Account Manager/ Admin.
Cindy Staple
Phone number: 412-***-****
Position: Title365 Manager
Bubba Ainsworth
Phone number: 409-***-****
Position: Business Owner of American Aluminum