Customer Service Call Center

Maranda

Keen

Education

Jan **** Graduated - Diploma

Contact

Southpointe Adult High

School

Midvale, Ut

Phone

254-***-****

Address

*** **** ******

Killeen, Tx 76541

Email

**************@*****.***

Experience

Art Carts- crew member Feb 2019- June 2019

I helped to get trucks ready to paint by masking the lights and windows. I also helped with detailing the cab of the trucks.

Communication

I can communicate very

professionally and formally

with all customers of all

sorts.

Dickey’s Barbeque- crew Aug 2018-Nov 2018

I prepped and cooked the meat, and I would cut the meat to order for the customers.

Denny’s - waitress Sept 2015-Jan 2016 Leadership

I served cold drinks and hot food to customers in a timely manner. I made small talk with the customers to help them have a great experience. I would handle the register to check the customers out.

I ran a team for a call

center for an accessories

Website. I tracked the

agent's attendance,

customer survey scores, any

communication skills that

could be worked on and I

also attended meetings with

my supervisor every day to

Alorica – Call Advisor Oct 2020- Dec 2020

OnStar Customer Service provides the customer with all the assistance that they need. Alorica’s contract with GM got bought out so we all got transferred over to Teleperformance.

Teleperformance – Call Advisor Jan 2021-Nov

2023

• OnStar Customer Service

• GM Rewards Customer Service with points

• Listening to New hires calls

• Assisting New hires with their calls

• Coaching New Hires with calls and questions

• Grading Burst calls

• Scheduling Trainings for advisors

Promotion to Team Lead on OCT 2021

• Running a team of agents that are taking calls

• Listening to their calls and coaching them on

those calls

• Make reports of their progress

• Keeping attendance and performance #1

priority

• Supervisor meeting to discuss and issues we

are noticing in workflow

Amazon- Fulfillment center Nov 2022- July 2023

• I scanned stuff into inventory (stow) and

stowed it away in pods.

• I opened boxes and put the products into

totes, I unloaded trucks

• I have experience in IOL- making sure nothing

was virtually or physically in the totes before I

cleared them out and submitted ticket for any

lost or damaged items in totes that exceeded

over $500 worth or over 20 items in that tote.

• I also problem solved for stow. Making sure

that everything was able to be scanned and

stowed away in the pods.

discuss any problems that

needed to be addressed

Contact this candidate