Sales Advisir

RENEE RAMSEY

Stone Mountain, GA ***** 678-***-**** ***********@*****.***

Professional Summary

As a Sales Advisor, I successfully engage with customers to increase brand awareness and influence purchase decisions. Former Program Coordinator, Contract Administrator, and Assistant Property Manager experience all required excellent listening, written, and verbal communication skills to obtain, record, and coordinate customer data. Worked closely with teams to prepare various documents and maintain compliance and guideline standards. Articulate and tactful with solid collaboration skills developed over time continue to be instrumental in cultivating and maintaining customer and client relationships.

Skills

• Excellent Customer Service

• Written and Verbal Communication

• Detail Oriented

• Teamwork

• Data Input

• Issue Resolution

• Time Management

• Leadership

Work History

SALES ADVISOR (Part-time) 10/2022 - Current

Club Demonstration Services (CDS) – Atlanta, GA

• Engage Costco Club members by introducing and demonstrating products, both food and non-food items to members.

• Inform members about product attributes/benefits and increase brand awareness.

• Influence purchase decisions and drive sales.

PROGRAM COORDINATOR (under IBM contract) 01/2017 to 06/2020 Infinite Computer Solutions – Atlanta, GA

• Addressed IBM customer inquiries regarding program prerequisites, criteria, and eligibility.

• Gathered and input IBM customer documentation required for program participation via multiple system databases.

• Placed IBM customer hardware orders with fulfillment teams.

• Worked with IBM Acct. Receivables to resolve back orders/billing errors.

• Maintained documentation in compliance with IBM business controls and guideline standards. Accomplishments: Timely follow-ups to ensure resolution led to a consistent customer experience rating of 97-100%, far exceeding the established program goal of 90-95%. PROGRAM ADMINISTRATION (various roles while under IBM contract) 03/1995 to 01/2017 Computer Task Group, CTG – Atlanta, GA

FIELD SERVICE MANAGER (for onsite CTG staff)

• Liaison between CTG staff and IBM management.

• Negotiated CTG assignments and compensation.

• Addressed CTG staff performance issues/concerns with IBM management.

• Accomplishments: Instrumental in recruiting five exceptional CTG employees (the highest number in a specific year), who joined our IBM team and significantly eliminated workflow inconsistencies.

• Presented with CTG Achievement award for outstanding management performance. SOFTWARE ROYALTY RECONCILIATION

• Reviewed/analyzed software developer's revenue data.

• Calculated royalties due IBM against the developer’s reported sales.

• Processed royalty adjustments to capture 'special bid' sales.

• Accomplishments: Refined the methodology used in the reconciliation process. Enhancements were embraced by the team and significantly reduced the required documentation by 30%. CONTRACT ADMINISTRATOR

• Collaboration with customers and IBM technical teams to finalize system configurations.

• Prepared hardware purchase price quotes and contracts for IBM customer signature.

• Processed lease financing documentation for IBM management approval and signature. CONTRACT ADMINISTRATION - (under IBM contract) 11/1992 to 03/1995 Dynamic Solutions Inc. – Atlanta, GA

• Prepared contracts to facilitate the loan of IBM funds, systems, and tooling, enabling business partners to develop their software on IBM platforms.

• Coordinated with fulfillment teams to secure assets, disburse funds, and schedule shipments.

• Monitored and recorded contract deliverables e.g., loaned asset return, software solutions data, software availability, and software sale statistics. ADMINISTRATIVE ASSISTANT to the PRESIDENT 08/1990 to 09/1992 Partners in Care (Visiting Nurse Service of NY) – New York, NY

• Vetted/managed President's incoming calls and mail.

• Monitored the President's work calendar and scheduled appointments, meetings, and travel.

• Composed and prepared correspondence for President's signature.

• Organized weekly staff meetings and logged minutes for corporate records.

• Transcribed board meeting minutes, prepared and distributed for executive review. ASSISTANT PROPERTY MANAGER 04/1986 to 06/1989

Finard & Company – Atlanta, GA

• Prepared tenant leases for signature.

• Compiled repair requests and coordinated maintenance and upkeep with janitorial and engineering staff.

• Collected/recorded/reconciled/deposited monthly rent payments.

• Followed up on delinquent tenants and coordinated collection procedures.

• Completed final move-out walk-throughs with tenants to identify required repairs.

• Successfully avoided escalation of tenant grievances to the property manager through savvy negotiation with repairmen and other support services resulting in 100% tenant satisfaction. Education

Political Science

Georgia State University - Atlanta, GA (2 Quarters) Liberal Arts and Sciences

Spelman College - Atlanta, GA (2 Semesters)

Certifications

• COVID-19 Contact Tracing Course (John Hopkins Univ.)

• CTG Interpersonal Management Course

• CTG Resource Management Training

• IBM Diversity Training

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