Epic Cadence, Welcome, Grand Central certifed with 17 years of experie

Geethanjali RengaduraiCertified.

Mobile: +1-347-***-****) Email: *************@*****.***

CAREER OVERVIEW:

Motivational leader and organizational problem-solver with advancedsupervisory, team building and customer service skills. Experiencestepping into roles and quickly making positive changes to drive companysuccess.

Certified Epic Consultant with 16+ years of experience in US& UKHealthcare Provider& Payor spacewhich includes 4 years of experience as onshore manager handling deliverables at client location.

10 years of experience in EpicPatient Access (Cadence/Prelude &Welcome), Provider Security, Billing (Resolute Professional Billing)&Inpatient modules (Orders).

3 years of experience in UK health care with NHS working onCerner and RIO EMR applications.

Extensive Build experience in Epic Master Files (INIs) like –Department (DEP),

Provider (SER), Patient (EPT), User (EMP), Visit Types (PRC),Procedure (EAP),Location (EAF), Rules (CER), WQs (Patient/Referral), SmartText (ETX), Workstation (LWS), ReportingWorkbench (RWB), Questionnaires (LQL), HRX reportsand Category Values

Good Experience in patient appointment reminder systems and was leading the implementation/transition to new reminder system.

RTE trained and part of implementation of Experian

Managing the implementation of changes during Covid’19, Vaccine visit types, enabling remote visits, communicable disease changes, patient WebEx and video visit appointment reminder enhancements with client partners and offshore team.

Experience in leading end-to-end Epic Implementation and support projects as well as application maintenance and Testing assignments for leading US - Healthcare provider NYU Langone Medical Center, have trained the offshore team members and new joiners in ADT and Cadence

Extensively worked with hospital operations and end user client in requirement gathering, configurations, proposing process improvement ideas

Leading the interface testing for EPIC payor platform implementation with Payors like Aetna, Anthem, united healthcare

Managing Patient access build and handling the functions testing for multiple EPIC upgrades, managing the interactions across internal and other module team members.

Proficient In managing the software application development life cycle like – SDLC and Agile methodologies.

Business requirements gathering, development of functional specifications, Design, Build and Testing.

Strong Experience in Test Scripts/Test Cases creation for Sanity, Functional, Regression and System Testing.

Wide experience in Epic - Import/export and well versed in Microsoft Excel and V-lookup formularies.

EXPERIENCE HIGHLIGTS:

Managing the client -Offshore work model, collaborate directly with the client partners, gathering requirements to align technology with business strategy and goals and. Experts internally and externally for their deep functional or industry expertise, domain knowledge, or offering expertise

Weekly status reporting of module wise deliverables ADT, Cadence, HIM, PB and Security and project level WSR to client directors.

Supporting on the client go lives and post go live support & gap analysis

Subject matter expertise and knowledge repository for ADT(Admission, Discharge & Transfer), Cadence(Registration and Scheduling) and provider data management modules

Represent client weekly status meetings, reporting on deliverables and key accomplishments. Supporting the client team in implementation of new ancillary systems and transition of information from the other systems.

Test coordination of various EMR workflows during the major implementations and go live, interface testing with ancillary systems. Working with the technical team in EPIC front for the implementations, upgrades of check in kiosks at hospital sites, Patient appointment reminder systems.

Requirement gathering from respective stack holders, analysis and transition to offshore team, build review, reporting and tracking.

ACADEMIC QUALIFICATIONS &EXTERNAL CERTIFICATIONS

Bachelor of Engineering, Anna University (Sona College of Technology) India

Epic Certifications: Cadence, Grand central, Welcome, Inpatient Orders

ITIL Foundation 2011

HP QTP & QC 9.2

FLMI(Insurance) – LOMA 280 & 290

Certified Tester Foundation Level CTFL – ISTQB

Client:

NYU Langone Medical Center, New York, USA

Period:

November ‘2014 to Till Date

Role:

Onshore Co-Ordinator – Epic Consultant (Cadence, ADT/Prelude, Welcome, Security, Professional Billing, HIM)

Designation

Associate Manager (Till Date), Offshore Team lead (Till Apr 2018)

Accenture, USA

Key Deliverables:

Onshore manager/coordinator for Epic – Cadence, ADT/Prelude, Welcome, Security, Professional Billing, HIMTeam

Manage deliverables, client interaction, analysis, review and troubleshooting

Build and configuration of the Epic – Cadence, ADT and Security workflows.

Build Activities: Workflow customization, enhancements, Creation of Visit Types, Providers, Provider Templates, Blocks, visit modifiers, restrictions, Snap boards, Department Appointment reports, HRX Reports, Decision trees, RWB reports, New Department Build, EVS configurations, Transport command center, ADT room and Beds, Welcome Kiosks (Cluster and Kiosks), Map record testing, Upgrade changes

Worked with multiple payors for Epic Payor platform implementation in NYU and test coordinator for HL7 interface testing with payors.

Epic go-live command center support. Actively Involved in multiple hospital go lives support, New room and bed creations, New department go lives and movements, working closely with practice managers and providers for requirement gathering and optimization

Epic Build Validation: Issues Analysis, Trouble Shooting and Problem Resolution across Cadence/Prelude- workflows, change management

Worked on Professional Billing and HIM, Optimization Requests and Ad-hoc Projects.

Intense Knowledge inFlowsheets, Smart Groups, Preference Lists and Providers (SER) Creation/Update – workflows.

Content Management - Build Migration across environments during various stages of upgrade and transitions.

Worked on Provider Records Creation/Updates – (Provider Demographic & Access).

Import/Export of huge volume of Data from/to – Epic system.

Well-versed with Chronicle Searches and Data Migration workflows.

Analyze Nova Notes for Epic SU’s and completed the build for recommended workflows.

Involved in Patent Access and Clinical workflows testing and done the Sanity &Integration testing workflows.

Train the newly onboarded team members on the Epic clinical workflows and the process on handling the daily Incidents/Tickets and Ad-hoc Requests.

September’2010 to October‘2014 worked with CSC India Pvt Ltd, India.

Senior Test analyst – Client Unum Life and Disability Insurance USA

Key Deliverables:

Lead the testing team and Involved in preparing Test Plan Documents and Test Metrics.

Acquiring Functional knowledge across insurance domain, Creating and maintaining quality related docs like tailoring and deviation, weekly reports, checklists

Coordinating client calls and requirement gathering, creating test objectives, framing test scenarios timely status reporting

Designed Manual Test Case Templates, Functional Test Case/Test Scripts/Template, System Test Case Template.

Involved in writing, Functional, Integration and System Test cases to validate the functionality.

Involved in Peer Reviews of Test cases/Defects and developed, maintained Review Checklists

Responsible for performing Sanity, Integration, System and Regression Testing’s.

Logging defect, tracking and involved in complete defect life cycle using ALM(QC)

Giving trainings and knowledge transfer sessions to the associates and the newly onboarded resources.

June’2007 to August ‘2010 worked with Tech Mahindra Private LtdIndia.

Test analyst – Client British Telecom NHS UK

Key Deliverables:

Developing manual test scripts and execution of those test scripts in CERNER application, Spine and various sub systems.

Defect reporting, defect tracking, retesting in the EMR using ALM(Formally QC). Efficient usage of ALM for managing test cases and defects.

Develop automation test scripts in QTP for CERNER application, PDA Personal Demographic Service, ETP (ElectronicTransfer prescription) and ACF (Access control framework) Execute the test scripts andConsolidate the test results. Reviewing the scripts as per the Standard Review checklist parameters.

Working closely with client partners for 6 months in Leeds UK British Telecom office on requirement gathering, finalizing test framework, transitioning work to the offshore team and consolidated status reporting upon completion

Disclaimer:

I hereby declare that the details furnished above are true to the best of myknowledge.

Visa Status: H4 EAD

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