Skills Certified QuickBooks Specialist Hands on Administrator, Acco
Resume:
Shannon Gibson
Washington, DC *****
***************@*****.***
January 5, 2023
Attn: Human Resources
Skilled Professional with wide-range experience coordinating, detailed office operations and front line support. An out of the box thinker with capabilities demonstrated within a fast pace environment simultaneously completing various duties. I believe my skill sets match the position description found on the Indeed website, and would appreciate an opportunity to join your team. To show my interest, I’ve attached my resume as well and look forward to hearing from you soon.
Thank you for your time and consideration.
Respectfully
Shannon R. Gibson
Shannon Gibson
Washington, DC 20020
***************@*****.***
Unarmed Security
Allied Universal Security Services - October 2022 - Present
● Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
● Respond to incidents and critical situations in a calm, problem solving manner
● Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. Remote Customer Service Rep
Department Of Employment Services (DOES) / March 2021 - June 2022
● Contacting customers answering phone calls
● Responding to emails
● De-Escalating account issues with Claimants
● Confirming claimant programs and benefit status and or availabilities Customer Service Representative
Ashley Furniture Industries - Falls Church, VA October 2018 to January 2020
● Provided Switchboard Support in a fast past setting
● Processed customer accounts, payments and maintain detailed filing system
● Generate email response between Headquarters, Delivery Centers
● Provided conflict resolution concerning deliveries, orders and other discrepancies Receptionist
Nattak Investment - Washington, DC May 2017 to 2018
● Maintained an audit ready filing system, and archiving when found necessary
● Continued switchboard coverage taking messages primarily for owner
● Assist by scheduling and finalizing collaborative conferences which were held on and offsite
● Assisting entire office staff with various daily operations Administrative/Bookkeeping
Fairies Crossing Landscaping - Washington, DC May 2016 to August 2016
● Assist owner by maintaining onsite files by use of QuickBooks and other Microsoft Office Tools
● Team lead responsibilities maintaining on hand supplies, orders and deliveries Hostess Manager
Reservoir Restaurant - Arlington, VA August 2015 to May 2016
● Assist management with conflict resolution referencing customers or employee related issues
● Provided assistant manager support overseeing specific duties during his/her absence
● Maintained onsite filing system concerning huge events, special occasions and more Host
Tash Restaurant - Washington, DC June 2013 to August 2015
• Proficient in Microsoft Office
• Type 45 WPM
• Ability to process expense reports
• Knowledge of preparation of income reports
• Experience processing account receivables and processing onsite cash payments on a daily basis
Skills and Education
Certified QuickBooks Specialist; Hands on Administrator, Accountant and Bookkeeper; Restaurant Management; Microsoft Office and completed extended education at the Career Technical Institute of Washington, DC; Restaurant Management.
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