Medical Assistant Customer Service

Yasameen Alsayyad

217-***-**** *********@*******.*** Rochester, MI

EDUCATION

Bachelor of Arts in Psychology

Oakland University

Rochester, MI Expected December 2026

Currently enrolled in Medical Assistant Online Diploma Program at Penn Foster present

07/2024-

CERTIFICATIONS

• BLS/ CPR /AED Certification ( American Red Cross )

• Online CPI Course Certification

American Crisis Prevention and Management Association LANGUAGE

• English (advanced written and spoken)

• Arabic (fluent written and spoken)

SKILLS

• Empathy and Compassion

• Patience

• Attention to Detail

• Active Listening

• Emotional Intelligence

• Critical Thinking

• Sensitivity to Cultural Diversity

• Data Collection

• Client Relationship Development

• ABA Techniques

• Basic Computer skills

• Taking Vital signs

• Communication Skills

WORK EXPERIENCE

Behavior Technician

Oakland University ABA Clinic, Rochester, MI 03/2024 – 08/2024

• Provided direct behavioral intervention services to children with autism spectrum disorder.

• Collected data and maintained detailed records of daily notes.

• Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

• Implemented designed programs. • Entered data on computer

• Assisted children with daily living skills.

Cashier and Server

Dubai Grill, Champaign, IL 06/2022 – 04/2023

• Managed cash register transactions efficiently, ensuring accurate handling of cash and credit card payments.

• Provided excellent customer service by taking orders, answering questions about the menu, and ensuring a pleasant dining experience.

• Assisted in maintaining a clean and organized dining area, adhering to health and safety regulations.

Student Assistant Parkland

College

Champaign, IL 01/2017 – 03/2018

• Assisted new students with orientation, teaching them how to use the student portal, sign up for classes, and access essential resources.

• Supported commencement by taking and organizing orders for caps and gowns.

• Made phone calls and helped with student life events.

• Created IDs for new students.

Babysitter

Private Employment, Champaign, IL 04/2016 – 01/2017

• Provided childcare, ensuring safety and well-being.

• Prepared food, encouraged calmness, and facilitated sleep. Volunteer

Ascension hospital, Emergency department 06/24-present

• Conduct rounds every 20-25 minutes to assist patients with needs such as water, food, and blankets, and to address their questions or concerns.

• Manage and maintain blanket warmers to ensure patient comfort.

• Facilitate communication between patients and nursing staff by relaying patient questions and concerns.

Contact this candidate