Medical Assistant Customer Service

Andrea Atkinson

*** * ****** ** ~ Pocatello, Idaho 83202 ~ Home Phone 208-***-**** ~ ******************@*****.***

Education

****-**** ******** **** ******, Pocatello, Idaho

****-**** ***** ***** University, Vo-tech, Computer programming and Data

Processing completed 42 credits.

1990-1992 Idaho State University

Certificate of Administrative Medical Assistant: Trained in ICD-9 and CPT coding, records management, transcription, 10 key, and bookkeeping.

Experience

2019-Present Self-Employed Housekeeping

Conscientious and hardworking house cleaner with demonstrated ability to perform detailed cleaning tasks quickly and efficiently. Possesses good communication and customer service skills. Proficient in the use of common cleaning products, equipment, and techniques. Demonstrated ability to work independently and as part of a team. Expertise in managing multiple tasks. Performed various tasks including sweeping, mopping, dusting, vacuuming, and polishing. Successfully completed deep cleaning tasks, including window washing and floor waxing. Disinfected and sanitized bathrooms and kitchens, as well as other living areas. Organized and cleaned storage areas, attics, and basements as requested. Provided detailed reports on completed jobs to the client.

2014-2019 Billing Specialist Primary Care Specialists

Researched all information needed to complete billing process including getting charge information from physicians. Coded information about procedures performed and diagnosis on charges. Entered charge information into billing software program and produced billing. Entered payments from insurance companies from EOB’s and patient payments. Prepared bank deposits and recorded deposits. Responsible for follow-up on accounts until zero balance or turned over for collections. Assisted with coding and error resolution. Answered billing calls and helped provide patient information assistance when needed. Reviewed EOB’s/payments and verified that accounts are being paid according to contract. Sorted/filed correspondence and maintained items in date order. Worked on follow-up on reminders daily. Processed non-clinical appeals on accounts when appropriate. Sent requests to medical records as needed. Rebilling claims when required and contacted responsible party if additional information was requested for billing purposes. Processed denials from insurance EOB’s weekly. Identified problem accounts as well as claims processing delays and worked on resolving the problem. Maintained various payers’ bulletins and educational updates in work area. Attended/participated in all available educational opportunities to stay in compliance with insurance and government regulations. Always maintained patient confidentiality. Made sure to know all office policies and familiar with services offered. Performed other job-related duties as assigned by management.

2011-2014 Billing Specialist Amerimed Billing and Consulting

Responsible for collecting, posting, and managing account payments. Responsible for submitting claims and following up with insurance companies. Report to billing office manager. Prepare and submit clean claims to various insurance companies either electronically or by paper. Answer questions from patients, clerical staff and insurance companies. Identify and resolve patient billing complaints. Prepare, review and send patient statements. Evaluate patient’s financial status and establish budget payment plans. Work delinquent accounts. Prepare information for the collection agency. Perform various collection actions including contacting patients by phone. Correcting and resubmitting claims to third party payers. Process payments from insurance companies and prepare a daily deposit. Participate in educational activities and attend monthly staff meetings. Conduct self in accordance with employee manual. Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations.

2007-June 2010 Billing Clerk Anesthesia Associates of Pocatello

Posting of all insurance and patient payments, denials, collections and follow-up. Answering all patient and insurance calls for accounts. Coding and posting charges.

2002-2006 Billing Specialist Amerimed Billing and Consulting

Data entry on patient information and charges, billing of all insurances hard copy and electronic transmissions for multiple providers including Family Practice, Radiation Oncology, Physical Therapy, Mental Health and Chiropractor. Posting of payments, collections, and follow-up. Answering calls from patients regarding accounts.

1992-2002 Department Secretary/Billing Representative BRMC/PRMC

References: Available upon request.

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