Teacher, mental health, customer service
Resume:
Susan Grisham
Bonham, TX *****
*******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Job Coach
Speerhead Beyond-Bonham, TX
January 2023 to Present
Job coach for people with disabilities. I work with employers and supervisors to facilitate easy transition for my clients into the workforce.
Bookkeeper/Accountant/taxes
Private-Bonham, TX
October 2014 to Present
Have been doing taxes and bookkeeping for over 20 yrs on a private basis. Supported Education &Employment Specialist
Texoma Community Center-Sherman, TX
July 2021 to July 2022
Worked with the FEP(First Episode Psychosis) program in Mental health ages 15-30. I did support education and employment. Worked with clients to continue their education and find employment that they were happy and excelled in. Case-management.
CNA - Certified Nursing Assistant
Clyde W Cosper Texas State Veterans Home-Bonham, TX January 2017 to January 2018
Assisted 60+ patients
• Documented all care
• Long term facility
• Team work
• Post-mortem care if needed
Office Administration/Receptionist
MHMR of Texoma-Bonham, TX
June 2016 to September 2016
Office Customer Service
Medical records
Scheduling Appt. With Dr.
Ordering Medications for patients
Phones/Fax/Computer entry
Medical billing
Office /Case Manager/facilitator
Workforce solutions Texoma-Bonham, TX
October 2006 to September 2014
All general and advanced office work. Plus I was the damage control. Anyone client that was unhappy with their situation I would help. And apparently was pretty good at calming distressed individuals. I also did case management and helped people find employment and the skills they needed to retain that employment. I facilitated unemployment classes, back to school classes and did all the testing for placement into educational programs.
Customer Service Specialist
Work Force Solutions-Bonham, TX
October 2006 to September 2014
All aspects of customer service.
Veterinary Technician/Vet assistant
Fannin county Veterinary Services-Bonham, TX
April 2003 to April 2005
Medical Record Keeping
Computer entry
Drug ordering and logging
Drug dispensing/prescription filling
Assisting in surgery
Customer Service
Product sales
Animal Care
Administering Medication
Blood Draw/ Conducting Lab Tests/ Starting IV's
Education
Bachelor's in Sociology/Psychology
Texas A&M Commerce - Commerce, TX
Skills
• Office Manager (7 years)
• Case Management (3 years)
• Public Relations (7 years)
• Computer Skills (10+ years)
• Early Childhood through 4th grade education (Less than 1 year)
• Bookkeeping
• Quickbooks
• Time Management
• Marketing
• Budgeting
• Outlook
• Customer Service (10+ years)
• Receptionist (10+ years)
• Veterinary Technician Experience
• Veterinary Assistant
• Animal Restraint
• Medical Imaging
• Animal Care
• Kennel Experience
• Microsoft Office (8 years)
• Data entry
• Typing
• Laboratory Experience
• Teaching
• Venipuncture
• Bereavement support
• Microsoft Excel
• Word processing
• Cash handling
• Microsoft Word
• Medical terminology
• Animal Handling
• Pet Care
• Medical Records
• Medical Terminology (3 years)
• Management
• Computer literacy
• Recruiting
• Driving
• Leadership
• Microsoft Outlook
• Customer service
• Sales
• Leadership
• Marketing
• Front desk
• Office management
• Early childhood education
• Teaching
• Experience working with students
Certifications and Licenses
Ec-4th grade teaching cert
Present
CNA
Assessments
Recruiting — Proficient
April 2024
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
April 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Legal skills — Proficient
June 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Office manager — Proficient
November 2020
Scheduling and budgeting
Full results: Proficient
Recruiting — Proficient
June 2021
Managing the candidate sourcing and selection process Full results: Proficient
Basic bookkeeping — Proficient
June 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Cleaner fit — Completed
April 2023
Measures the traits that are important for successful cleaners Full results: Completed
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & benefits — Proficient
May 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My degree is in psy/soc and I have done extensive counseling in a church based youth program. I have work in mental health as a QMHP casemanager with the FEP ( First Episode Psychosis) program for 15-30 year olds for the last year. I have also gone through the bereavement process myself with my Mom on hospice and passing in Sept 2018. Plus I am EC-4th grade Teacher Certified in Texas.
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