Clinical Coordinator Desk Assistant

Prescription Desk Assistant

Reports to Sandy Puretz, Clinical Coordinator Supervisor

Training coordinated/supervised by Sandy Puretz, Clinical Coordinator Supervisor

Notification of schedule changes/absences should be emailed to Kate Fincher, Volunteer Coordinator, at ********@****.*** and Sandy ******@****.*** Job Overview

The volunteer prescription desk assistant supports the overall efficiency of pharmacy operations by effectively managing and prioritizing prescription inquiries from patients and volunteers. This involves looking up prescriptions in the computer, searching for prescriptions in the pharmacy, answering the telephone, and completing refill request forms.

Responsibilities and Duties

Engage with patients and volunteers to gather relevant information, address inquiries, and provide updates on prescription statuses.

Obtain and deliver prescriptions to waiting patients.

Answer the telephone, take messages, and return calls as needed.

Call patients regarding scheduled appointments (clinical and intake) and filled prescriptions.

Qualifications

Exceptional customer service skills.

Professional and courteous telephone etiquette.

Excellent attention to detail.

Effectively navigate and utilize downtime.

Basic computer skills.

Physical Requirements

Requires sitting, walking and bending

Preferred Minimum Time Commitment

3 Months (One – 4-hour shift/once per week) – 48 hours total Age Minimum

18

I acknowledge that I have read and understand the above job description in its entirety and am capable of performing all of the stated requirements. Volunteer Signature Date

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