Customer Service Representative
Resume:
EDUCATION
Colorado Technical
University Colorado
Springs, CO, US, US
Associate in Arts (A.A.):
Business Administration
Candidate
Carrington College Mesa,
AZ, US
Certification: Dental Assistant
SKILLS
Appointment Scheduler
PROFESSIONAL SUMMARY
Seasoned Pediatric Dental Assistant and Customer Care Representative, notably with CVS and Kids First Pediatric Dentistry, adept in providing exceptional customer service and dental care. Leveraged bilingual capabilities and Dentrix expertise to enhance patient satisfaction and efficiency. Excelled in high-pressure environments, demonstrating unparalleled problem-solving abilities and teamwork, while maintaining professionalism and empathy.
EXPERIENCE
06/2023 - 04/2024
Customer Care Representative
CVS CVS, El Mirage, AZ
English and Spanish (verbal
and written)
•
Excellent Customer Service
through phone and in
person
•
• Great multitasking skills
Experience with computers
and Microsoft software
•
Strong working Knowledge
of Dentrix
•
AZ X-ray certified / digital
x-ray experience
•
• AZ Coronal Polish certified
• CPR certified
Good verbal and
communication skills
•
• Work Prioritization
• Call Documentation
Teamwork and
Collaboration
•
• Problem-solving abilities
• Computer Skills
Professional telephone
demeanor
•
Policies and Procedures
Adherence
•
• Interpersonal Skills
Calm and Professional
Under Pressure
•
• Inbound Call Management
Shipping procedures
understanding
•
ALYSSA MUNOZ
480- 226-3518
**********@*****.***
El Mirage, AZ 85335
Demonstrated strong communication skills to interact with customers via phone, email and online chat.
•
Provided excellent customer service, resolving inquiries and complaints in a timely manner.
•
Managed workload effectively by prioritizing tasks according to urgency or importance.
•
• Processed customer orders accurately and efficiently. Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
•
Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
•
Assisted customers in navigating webpages, locating products or services, or completing transactions.
•
Developed positive relationships with customers by providing accurate information and responding promptly to requests.
•
Ensured adherence to quality standards in all interactions with customers.
•
• Processed orders accurately while adhering to set deadlines. Researched technical support questions and troubleshot problems using available resources.
•
• Resolved customer complaints promptly and professionally. LANGUAGES
01/2018 - 10/2022
Pediatric Dental Assistant
Kids First Pediatric Dentistry Kids First Pediatric Dentistry, Chandler
12/2016 - 12/2017
Pediatric Dental Assistant
Kidtastic Pediatric Dental Kidtastic Pediatric Dental, Phoenix
09/2014 - 12/2016
Pediatric Dental Assistant
Every Kids Dentist Every Kids Dentist, Phoenix
• Reliability
• Customer service excellence
• Call Center Operations
Customer Data
Confidentiality
•
• Employee Coaching
Billing Adjustments and
Refunds
•
• Professionalism
• Inbound Customer Service
• Calm Under Pressure
Spanish
Native
first language
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
•
• Provided health education to children and parents Instructed patients on proper dental hygiene practices such as flossing and brushing
•
Ensured patients and their parent's feel comfortable during visits by maintaining a calm and positive attitude
•
• Accurately recorded treatment information in patient charts
• Responsible for taking x-rays
Responsible for performing dental prophylaxis on patients ages 2-18 years old
•
• Responsible for performing solo dental sealants
• Chair-side assist and hand dental instruments to dentist
• Prepare patients for treatment
• Sterilize and disinfect instruments and equipment Assist doctor with many difficult children including special needs and extremely nervous children.
•
• Provided health education to children and parents Instructed patients on proper dental hygiene practices such as flossing and brushing
•
Ensured patients and their parent's feel comfortable during visits by maintaining a calm and positive attitude
•
• Accurately recorded treatment information in patient charts
• Responsible for taking x-rays
Responsible for performing dental prophylaxis on patients ages 2-18 years old
•
• Responsible for performing solo dental sealants
• Chair-side assist and hand dental instruments to dentist
• Prepare patients for treatment
• Sterilize and disinfect instruments and equipment Assist doctor with many difficult children including special needs and extremely nervous children.
•
REFERENCES
Minerva Martinez
Maria Calleros
Reanna McCarthy
Jordyn Monahan
Provided excellent service by greeting and receiving patients, answering phone calls and collecting paperwork and other information for patients
•
Schedule and confirm patient appointments, check them, and file patients charts
•
• Provide health education to children and parents Instructed patients on proper dental hygiene practices such as flossing and brushing
•
• Accurately recorded treatment information in patients chart
• Responsible for taking x-rays
Responsible for performing dental prophylaxis on patients ages 2-20 years old and perform solo dental sealants
•
• Order supplies and dental material for dental office
• Sterilize and disinfect instruments and equipment
• Chair side assist doctor
Assist doctor with many difficult children including special needs and extremely nervous children.
•
Contact this candidate