Store Manager/ General Manager/Team Leader
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Sportsbook Manager, Caesars Entertainment, Cleveland, OH
Assisted security team, ensuring a safe environment Managed crowd control and event preparations
Instilled a customer-centric culture, leading to increased customer satisfaction Boosted team performance through strategic training and leadership, uplifting service quality. Introduced fresh marketing strategies that significantly increased customer engagement. SEP 2018 - PRESENT
Assistant Store Manager/Coach, Walmart, North Olmsted, OH Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Advanced store sales position, restructuring departments and modeling customer service techniques to employees. Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Nominated for top talent in Market 214 (May 2020) Promoted in October 2020 JAN 2013 - SEP 2018
Store Manager, Family Dollar Stores, Cleveland, OH Set clear performance expectations for employees and implemented improvement plans to help each reach targets. Built partnerships with area businesses to raise brand awareness and increase referrals. Recognized for excellence in building and motivating management and hourly teams. Scheduled employees and delegated assignments to meet coverage needs and maintain store standards. Encouraged team-oriented culture with common sales, service, and productivity goals. Store Manager in the most complex store in Greater Cleveland area. Recognition from CEO of Family Dollar Stores Led Family Dollar's highest-grossing store, boosting sales to $2.6M and cutting shrink by 1.5%. JUN 2005 - NOV 2007
Team Member, Taco Bell, Cleveland, OH
Restocked supplies at work stations to help team members meet demands. Complied with internal sanitation policies on sterilizing work surfaces, tools and electronic equipment. Broke down, cleaned, and sanitized work stations before meal service. Stored food in full compliance with food safety policies and procedures Served food to customers, maintained guest satisfaction, and addressed customers' needs. EDUCATION
SEP 2018 - NOV 2018
Store Manager Training, Walmart Academy, Williamsburg, VA Intensive 8 week training in a Walmart Academy Training Facility to learn store manager training (super center environment). Deep dive P&L Reports, Business Operations and Community Engagement. 6191 Ridge Rd, Parma, US, 44129
***********@*****.***
MONICA GABRIEL
HARDWORKING RESULT DRIVEN
COMPASSIONATE EMPLOYEE, MANAGER,
MOTHER AND FRIEND!
36 years old, Driving license SV393121
PROFESSIONAL SUMMARY
Assistant Store Manager with over 19 years of experience in retail management, excelling in supervising operations and enhancing customer service. Demonstrated ability in mentoring staff, overseeing inventory control, and implementing strategic marketing initiatives to boost customer engagement and sales. Committed to fostering a team-oriented environment and driving store success through meticulous attention to detail and proactive leadership. AUG 2000 - MAY 2004
High School Diploma, St. Augustine Academy, Lakewood, OH, US Graduated with Honors in English/Literature/Language Arts Advanced Theology
Voted by peers ‘Most likely to be successful ‘
Active in CYO Basketball, Community Engagement
COURSES
MAR 2021 - PRESENT
Power Lifting Equipment Certified/Trainer at Walmart SKILLS
Load & unload Mentoring
Store management Supervising Experience
Customer service Strategic Planning
Employee training and development Employee relations Customer service Merchandising
Inventory control
LANGUAGES
English
ADDITIONAL INFORMATION
Awards
TOP TALENT MARKET 214 -WALMART
Through all obstacles and challenges navigated her store through the pandemic, even offering support to nearby stores. In 2020, nominated by market team for Rising star Program/ Top Talent for Market 214, Certifications and Licenses
FOOD HANDLER CERTIFICATION
Certifications and Licenses
DRIVER'S LICENSE
Aug 2021 to Aug 2029
Assessments
MANAGEMENT & LEADERSHIP SKILLS: IMPACT & INFLUENCE Choosing the most effective strategy to inspire and influence others to meet business objectives
• Full results: Proficient
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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