Customer Service Sales Representative
Resume:
Dan
Cochran
**** * ***** **, ***** ***, Arlington, VA 22209
**************@*****.***
Professional Summary
Experienced sales representative with a proven track record of success in developing new business and increasing sales. Dedicated Fitness Club Manager who enjoys working with clients on a daily basis assessing fitness needs and dealing with employee matters. Adept at effective employee communications and efficient multitasking. Focused on ensuring a refreshing gym experience for members and guests.
- Extensive experience in sales and customer service, consistently exceeding sales targets and delivering exceptional customer satisfaction.
- Strong leadership skills, with a demonstrated ability to motivate and inspire teams to achieve outstanding results.
- In-depth knowledge of fitness equipment, programs, and services allowing me to provide expert guidance and support to members.
- Exceptional interpersonal and communication skills, building strong relationships with members, staff, and stakeholders.
- Proven ability to analyze market trends and develop effective sales strategies to maximize revenue and market share.
- Proficient in using gym several gym management software and systems to streamline operations and enhance member experience.
Skills
Sales and marketing
Staff training and development
Problem-solving
Negotiation
Adaptability
Time Management
Team Building
Team leadership
Market research and analysis
Customer service/retention
Decision making
Active listening
Conflict Resolution
Strategy management
Experience
October 2015-April 2023
General Manager-Urban Boxing DC/Arlington
- Spearheaded sales and marketing initiatives, consistently achieving and exceeding monthly sales targets by a lot.
- Developed and implemented strategic plans to drive membership growth and retention
- Conducted regular staff training sessions on sales techniques, customer service, and gym operations, leading to improved staff performance and member satisfaction.
- Managed daily operations of the gym, ensuring cleanliness, safety, and adherence to health and safety regulations.
- Developed and maintained strong relationships with corporate clients and local businesses to drive corporate membership sales.
- Collaborated with fighters/coaches to design and promote fitness programs, workshops, and events to attract new members.
- Analyzed financial reports, monitored expenses, and implemented cost-effective measures to optimize profitability.
General Manager-La Boxing/UFC DMV
February 2010-July 2015
- Consistently achieved top 3 sales performer status Nationwide vs 200 plus managers.
- Top selling GM of the year twice Nationwide
- Built strong relationships with members through exceptional customer service to maintain a leading retention rate.
- Conducted market research to identify new sales opportunities and competition analysis.
- Actively participated in industry events and networking activities to expand professional network and generate new business.
Education
Kinesiology
George Mason University, Fairfax, VA
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