Customer Service Quality Assurance

RENIL CIMANES

Career Objective

To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service in a successful track record in the hospitality industry.

Skills

•Work well alone and with others.

•Follow instruction.

•Costumer service.

•Capable for work in long time.

•Providing efficient hospitality service.

•Dedicated and hard working.

Work History

Antonia’s Restaurant, Café and Event Place - Maroroy Daraga Albay

September 28, 2022 up to present

Head Cashier

•Supervised other cashiers.

•Handled customer complaints.

•Ensure accurate transactions.

•Assist with other customer and cashier task.

Sakura Sutori Japanese Restaurant - Time Square Mall Kuala Lumpur Malaysia

October 5, 2019 up to June 20, 2020

Assistant Manager

•Opening and closing of the restaurant.

•Trained and guide new staff.

•Creating schedules and assigning tables.

•Resolved customer questions and complaints professionally.

•Implement all safety and hygiene.

•Recording income and expenses.

Acme Bar & Coffee The Troika - Kuala Lumpur Malaysia

November 11, 2016 to September 30, 2019

Restaurant Supervisor

•Ensured restaurant is fully prepared and organized for daily operations.

•Created restaurant procedures for manual and training.

•Maintained administrative functions, inventory, employee attendance and counseling.

•Resolved guest concern and complaints in order to maintain a possitive atmosphere.

•Answer all incoming calls and take reservations over the phone.

Naza Corporation Holdings - BLVD House, Dubai UAE

August 3, 2016 to November 2, 2016

Receptionist/ Cashier

•Answer all incoming call and take reservations over the phone.

•Before operation starts, check all guest reservation and request.

•Greet guest on their arrival and ask if guest have a prior booking

•Invite guest for any company promotion.

•Resolved guest complaint and propose solution to the managers of the outlet.

•Manage the registration process and assist guest with direction to their table assigned.

Shoufi Mafi Restaurant, Dubai UAE

June 14, 2013 to July 22, 2015

Cashier/Waitress

•Take reservation in person and over the phone.

•Familiarize the POS System.

•Count cash money in drawer at the beginning of the shift and after.

•Greet guest on their arrival and assist to their table.

•Attend beverage training.

•Received payment by cash, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, or change to customers.

Barcelos Restaurant

June 5, 2011 to July 7, 2012

Cashier/Waitress

•Arranged table arrangement before guest arrival.

•Take reservation in person and phone call.

•Checked what is available and sell the special of the day / any promotion.

•Checked restaurant and surrounding if everything in order.

•Doing after shift report.

•Assist guest with their inquiry with regards to food or restaurant.

Grand Alpha Tech, Galinco Food Corp., Philippine

May 11, 2010 to May 20 2011

Assistant Manager Production

•Assist Manager Production in every day activity.

•Checked all the materials needed for the production every day

•Compute the amount of the materials needed.

•Commanding my subordinates.

•Monitoring on or before production.

ATD International Agency – Ermita, Manila, Philippine

January 15, 2010 to June 15, 2010

Secretary

•Answer all incoming calls, take massages and transfer calls to appropriate office personnel.

•Prepare and manage correspondence, reports and documents.

•Received all incoming document.

•Maintain filling system.

•Operate office equipment such as, printer, photocopy machine, and fax machine.

•Take note of managers meeting and remind them.

Yasubie Japanese Restarant – Saipan Mp, USA

2003 to 2005

Waitress

•Greet guest on their arrival in Japanese way or culture.

•Introduce the best seller food.

•Clean the restaurant.

•Do reports every after shift.

B-Club – Greenbelt, Makati City, Philippine

2002 to 2003

Store Supervisor

•As a supervisor, I am responsible to supervise the store and subordinates.

•Check the items that is selling

•Monitor the right or wrong doing of the staff.

•Do the inventory of the stocks and sales report.

Shoe Plaza – Ever Golesco Commonwealth, Philippine

2000 to 2001

Vitarich Company – Pulong Gubat Bulacan, Philippine Food Handler

1999 to 2000

PERSONAL BACKGROUND

Citizenship: Filipino

Date of birth: Dec 20, 1980

Age: 43

Height: 5' 2

Civil Status: Single

Language: Filipino, English, Passport No: P4855954A

EDUCATIONAL BACKGROUND

Medical Transcriptionist

Benig Bldg. Gen. Luna St. Tabaco Albay

2007 to 2009

Malabog National High School

Salvation, Daraga, Albay

1993 to 1997

Alcala Elementary Schoool

Alcala, Daraga, Albay

1987 to 1993

Reasons for leaving: Enthusiastic in gaining broader experience working overseas and finish contract.

I hereby certify that all above information is true and correct to the best of my knowledge.

Sincerely yours,

Renil M. Cimanes

P-5 Alcala, Daraga, Albay, Philippines 094******** *********@*****.***

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