Customer Service Front Desk
Resume:
Summer Wimbish
Warner Robins, GA *****
*************@*****.***
Work Experience
Insurance Agent
GEICO-Warner Robins, GA
November 2020 to April 2024
Write insurance policies, service policies, provide understanding and make changes & updates as requested. Offer products but not limited to taking payments or making payment arrangements. Troubleshoot app issues for customers enrolled and provided any additional assistance with technical support errors.
Customer Service Representative
Hertz/Dollar Rent A Car-Atlanta, GA
May 2019 to April 2020
Provide up sales and adding products making sure the customer has all the Necessary instruction and assistance to take care of them and the car to enjoy their car renting experience. Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions concerning their rental needs
• Check members into the system which involved type tickets for walk ups and creating tickets for current reservations
• Help customers to their cars if needed.
• Updates rental contracts and accounts.
• Respond to any needs and concerns in a timely and professional manner
• Assist my managers and coworkers as needed.
Sales Consultant
Nalley Chevrolet-Union City, GA
August 2018 to May 2019
Makes Calls on as daily duties like offering information about automobiles, demonstrating car capacities, making sure monthly sales target are attained, and closing sales or assisting hesitant customers finalizing their Car Sales decision in a manner that helps car buy easier. Customer Service Consultant
Enterprise Holdings-Atlanta, GA
January 2015 to August 2018
• Greet current customers and walk-up customers, provided them with exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions concerning their rental needs
• Check members into the system which involved type tickets for walk ups and creating tickets for current reservations
• Help customers to their cars if needed.
• Updates rental contracts and member's accounts.
• Respond to any needs and concerns in a timely and professional manner
• Assist my managers and coworkers as needed.
Education
Master's Degree Program (currently on an hardship withdrawal) in Sports Medicine and Physical Therapy
Atlanta Metropolitan State College - Atlanta, GA
August 2013 to September 2016
High school diploma
Therrell High School - Atlanta, GA
August 2009 to May 2013
Skills
• Typing
• Microsoft Windows
• RETAIL SALES (5 years)
• Customer Care
• Insurance Sales
• Call Center
• Cold Calling
• Photography
• Help Desk
• Time Management
• Microsoft Excel
• CSR
• Clerical experience
• Adobe Photoshop
• Customer service
• CUSTOMER SERVICE ORIENTED (Less than 1 year)
• Customer Support
• Operating Systems
• Technical Support
• English
• Sales Experience
• Troubleshooting
• Underwriting
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