Money Laundering Anti

Shellah Lewis

Canyon Lake, TX *****

*******.**.**@*****.***

(210) 793 - 3775

Objective: Increase my knowledge for analyzing and identifying fraud trends and move toward Anti Money Laundering and other anti-financial crime activities include SARS reporting and Elderly / Protected Person Abuse. Actively adhere to Financial Crime Compliance while observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC). Work Experience:

Fraud Detection 05

CitiBank - San Antonio, TX

October 2022 to April 2024

Effectively use fraud management tools to identify, investigate, and mitigate fraud for financial and non- financial activity on all products available to members.

● Review alerts for Elderly abuse and report to clients resident Adult Protective Services

● Interview members through inbound and outbound calls

● Review suspicious activity and take appropriate actions to mitigate risks and protect member assets

● Report / escalate suspicious AML and Elderly / Protected Person Abuse by submitting SARS data

● Knowledgeable with multiple systems for detection work simultaneously with several tools and systems such as EFD, Lexis Nexis, Threatmatrix, and Fraud Analysis Assist Tool

● Assist other team members with questions on procedures through Teams Chat by referring to the HUB Knowledge Center

● Meet and exceed all metrics for adherence. average call handle time, and reports per minute with zero leakage

Fraud Prevention and Detection Jr

USAA- San Antonio, TX

CNE/PRG Contractor

September 2021 to October 2022

Effectively use fraud management tools to identify, investigate, and mitigate fraud for financial and non- financial activity on all products available to members

Interview members through inbound and outbound calls

Review suspicious activity and take appropriate actions to mitigate risks and protect member assets

● Knowledgeable with multiple systems for detection work simultaneously with several tools and systems such as ECAMS, ACTIMIZE, LexisNexis, Experian, Authentication logs, various iP location tools, and THEA, a system used to verify checks cleared or rejected due to fraud indicators

● Effectively use systems for reporting fraud activity

● Work simultaneously with multiple tools and systems such as Microsoft Outlook, ECAMS, ACTIMIZE, and DBS

● Successfully submit financial reimbursement, recovery, and charge off requests due to fraud activity

● Place extended hold on REG CC and non REG CC deposits that are suspected to be counterfeited or altered in order to protect the financial institution and member assets

● Report / escalate suspicious money laundering activity and Elderly / Protected Person Abuse by submitting SARS data

● Multitasking with other/special projects

● Work to complete Service Level Objectives before the expired time limit for alert nvolving REG E transactions to ensure no violation of regulations.

● Work Front Doors to address/ answer member concerns or questions for account blocks and funds reimbursement or unauthorized transactions.

Security Operations Assistant 04

CitiBank - San Antonio, TX

March 2019 to July 2021

Support team with agility adapting to several different roles increasing knowledge and experience with different systems, applications, and processes.

● Quality Assurance

Review each account over 40 days to evaluate procedure and policy adherence and give feedback to make corrections or explain procedure and policy.

Remediate with other departments to perform step closure or follow up with actions that will allow for closing or approval actions

● Account Closing

Receive account closure requests from agents or customers and confirm that all closing steps are completed with

refunds

● Remotely Created Checks

Confirm internal accounts are open and active. Verify ABA for external accounts . Escalate high dollar information for approval to New Account Fraud . Print checks for deposit

● Verification and Document Review

Review documents requested for online applications to confirm authenticity of applicant and request documents that are required for the Customer Identification Program (CIP)

● Approve or decline applications according to CIP policy and procedure Fraud Specialist 03

CitiBank - San Antonio, TX

October 2017 to March 2019

Assess accounts for fraud risks for inbound and outbound calls

● Fraud Investigations, verify Card Holder's authenticity using established hierarchy. Place and remove account holds using risk analysis and perform closures for accounts with confirmed fraud .

● Make update changes to accounts at Card Holders request

● Lead team in regularly filling qualified complaints, team meetings, and Decision Effectiveness and Impact avoidance skills

● Support Help Gate/ Sup Gate

Follow up on complaints and accept calls from agents that have request for manager resolve, Assist agents with

procedure policy, and system navigation, and judgment and risk

● Fact Act

● Determine fraud indicators for charged off accounts, and assess accounts for eligible information to send plastic as requested

Customer Specialist II

Harland Clarke - San Antonio, TX

August 2016 to October 2017

Responsible for displaying and fulfilling comprehensive core values in client/ customer focus, trust, integrity, diversity.

Worked with Manager to provide leadership support and provide feedback. Develop and generate team stat/measurement reports

● Actively participate in team chats for verifying or inputting accurate information Troubleshoot issues with online conversion, unlock password, user id to effectively enroll customers in online banking accounts

● Routinely answer questions about banking accounts, make internal and external transfers, verify funds, stop payment, restrict compromised accounts, activate debit cards, report fraud, transfer calls to location, technical support, and escalate

● Listen to customer concerns and offer resolution utilizing opportunities for empathy and document complaints

● Participate in burst projects learning, and effectively using several different computer programs and demonstrating working knowledge of Q2, Visa DPS/vrol and card maintenance/ Check Free, Metevante, and D3 programs

Education:

High school or equivalent

Skills:

Strong research, analytical and comprehension skills, with ability to analyze large amounts of data General knowledge of REG CC, REG E

Impact Avoidance

Proficient with Microsoft Office Suite

Data Entry

Enhanced Customer Service

Organizational Skills

Quality Control

Cash Handling

Management

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