Front Desk Entry Level
Resume:
Philip Robles
Adaptable in various fields of employment in many
years. Providing first-rate to customers and guest needs. Seeking entry level opportunities to expand knowledge while facilitating company growth. Over
30+ years in customer services in all varies. Ability to define and analyze customers to resolve issues. Over 10 years in the military in various positions within my company. Over 25 years of management and
supervision experience.
Experience
Rent A Center, Kissimmee
Delivery Driver, Account manager
Sept-2023 to present
I unload and load the box truck with merchandise for delivery to the customer's home,and apartment.
I also reorganized the sales floor with new merchandise that arrived.
Field visit is done on a daily basis to ensure the customer is ok with the rental and doesn’t fall behind on payment. Legacy Vacation Resort, Kissimmee
Housekeeper, Inspector,Front Desk Agent
April-2021 to Sept-2023
Welcome patrons to the front desk and engage in friendly conversations while conducting the check in process. Answered phone upon guest complaints, concern, and question. Train new agents according to resort procedure and policy. Inspect rooms upon completion of cleaning.
Clean rooms upon guest checking out and perform cleaning duties and refurbished the amenities in the unit.
2777 N Poinciana Blvd
Kissimmee, FL 34746
*************@*****.***
Burger King MA,FL
Order Taker, Supervisor
June 2020 to April 2021
Work with employees to develop good working relationships and high morale while performing administrative duties as it relates to production duties.
Assist in motivating the crew in the production line and also front counter and drive thru.
Upon each shift line up and production are prior to shift and bank deposit is done daily after the store closes. Navy Gateway Inn, Rhode Island
Housekeeper
June, 2019 - November, 2020
Upon entering shift given a daily vacants room or deep cleaning rooms or OOS rooms.
Upon check out perform cleaning procedures change linens and restock all amenities in the unit.
Maintain a fully stock and organized cart.
Stored cart to assign station for next business day. 7-11, Massachusetts
Assistant Manager/ Sales associate
June,2017 - May 2019
Promoted from team leader to Assistant Manager within 4 months
Counted cash draws after every shift change and deposit count. Assigned employees to duties to meet stores needs. Daily ordering, forecasting, POP put up, weekly and monthly sales.
Train new employees upon arriving at the business. SKILLS
Pos Knowledge
Training and development
Excellent customer service
Staff scheduling
Time management
Team building
Leadership skills
Management skills
Stocking
Cashier
Auxiliary Police Office
Assistant Scoutmaster
Harlem Youth Marines cadet
AWARDS
Army Achievement Award
LANGUAGES
Spanish
English
National Guard, Massachusetts
Human resources / Truck Driver
February, 2008- April,2018
Maintain records in order and file
Answer phones and transfer calls to appropriate personnel. Load and unload vehicles for safety to and from destination. Train in various maneuvers. Acting squad leader.
Conduct Vehicle inspection before and after every trip and also maintain fuel and driving logged in every trip.
EDUCATION
Adjutant General School, South Carolina
Human Resources Specialist-Diploma
Sept 2008 - January 2009.
Morris High school, Bronx, NY— Diploma
Sept 1985 - Sept, 1990
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