Data Entry Administrative Assistant
Resume:
Juanita Hawkins
Detroit, MI *****
************@*****.***
I am seeking a professional organization that will accept my experience and knowledge for over many years in Customer Services, Retail, Clerical/ Data Entry and Administrative Assistant skills. Experienced in administrative building management, serving as the main contact person. Directed daily office activities and managed facility needs effectively. Handled phone calls, mail, and conference room scheduling. I can successfully manage multiple assigned projects. Focused and trained on delivering high quality results in a timely manner. I am detail oriented, organized professional. in Data Entry, General Office procedures, Word Processing and Customer Services duties that were highly implemented.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
EDUCATION – Graduated. High School Diploma from Murray -Wright High School in 1985.
Work Experience
Customer Service – Concessions Stand Attendant
Delaware North – Comerica Park
March 2023 – September 2024
• Greeting guests with a smile and answering any questions in a professional and friendly manner.
• Use of proper sanitation when serving food and beverages.
• Implemented all alcohol serving policies.
• Wipe clean and sanitize all counter tops, equipment and tools in the work areas.
• Arranged all sales inventory and also notified my concessions lead of any inventory shortages and any other situations that may happen during the shift.
Front Desk Receptionist
Rivertown/Quality Inn Hotel -Detroit, MI
January,2024 to April, 2024
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Access all functions of the computer system.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Be familiar with and assist as needed with housekeeping functions as needed on the overnight shift
• Be familiar with all storage areas to obtain supplies necessary to assist a guest should the need arise,
• Covered the front desk for executives, greeted visitors.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Directed daily office activities and managed facility needs
• Meet with Supervisor to review daily assignments and priorities.
Restaurant Assistant
TEL-WAY CONEY ISLAND - Detroit, MI
June 2023 to December 2023
• Greeting the customers upon entering the restaurant.
• Take orders, answer questions about the menu and make recommendations when needed.
• Manage tables great and make sure that guest’s received their food and beverages in a timely manner.
• Commicate with the kitchen staff to ensure that orders made correctly.
Administrative Assistant
DETROIT INTERNATIONAL WAREHOUSE/UPS - Detroit, MI
April 2016 to May 2023
• Assigned to various tasks dealing with daily shipments and other postal items that arrive from the Canadian border. • Warehouse spreadsheets, documentation and verifications were done with the use of different software applications.
• Served as the administrator and main contact for building management.
• Created and monitored maintenance and repair tickets.
• Answering multi-line phones, making calls to shippers were done to ensure customer and quality satisfaction.
Medical Verifications Operator Specialist
DATAMATICS GLOBAL, INC - Livonia, MI
June 2015 to July 2016
• Assigned to E-Verify all major health insurance policies and documentations to be keyed into the system.
• To input using 10-key data entry and document information using various different software applications. • Use of websites, documentation and phone verification were implemented for medical insurance purposes.
Customer Service Representative
MEIJERS - Detroit, MI
May 2015 to October 2015
• Assigned to the Outdoor/Seasonal and General Merchandise Departments
• To greet and assist the customers with any issues that may occur with inquiring about items within the store.
• Implemented conditioning certain areas and cashier duties when the need is required.
Clerical/Administrative Assistant
KELLY SERVICES - Detroit, MI May 2010 to January 2015
• Assigned to various clerical, data entry, word processing and warehouse assignments throughout the Metro areas.
• Various clerical and customer services duties were implemented on a daily basis.
• To input 100% of documentation that initiated from Web data based applications and spreadsheets to various clients.
Customer Services Representative
COMERICA PARK - Detroit, MI May 2008 to April 2010
• Greeting and assisting of guests to assigned areas during the stadium activities.
. • To oversee and managed about 99.9% of procedure duties when events were taken place. • To ensure operational guidelines were implemented in a courteous manner.
Customer Service Advisor
ABC WAREHOUSE -Southgate MI
October 2008 to March 2009
• Verified that information in the computer system was up-to-date and accurate for ABC Warehouse.
• Eliminated outdated records by sending the records to be scanned.
• Verified and logged in deadlines that were done by responding to daily inquiries about product warranties.
Data Entry Specialist
SMART MAIL - Romulus, MI
September 2006 to January 2008
• Verified that information in the computer system was up-to-date and accurate for the U.S. Postal Service. • Processed current costs of package and postage items that were to be sent out.
• Processed packaging for shipment to be received for customers across the U.S. in a précised manner.
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