Inside Sales Customer Service

JAMISON SHELTON

Independence, MO ***** ****************@*****.***

SUMMARY

Talented Customer relations representative with a strong background in Inside Sales, Customer communication, soft skills and office/store management. Dedicated and detail-oriented in Inside sales with 15+ years of office organization experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. I'm a dependable self-starter seeking to leverage background into Customer relations/ Inside Sales role with progressive communication, listening and problem-solving skills.

SKILLS

Proficiency in multitasking.

Computer proficient

Excellent Time management skills

Quick learner

File/records maintenance

Financial records and processing

Excellent communication

Experienced in CRM

EXPERIENCE

6/2021 to Present

07/2017 to 5/2021

Inside Sales Advanced Customer Service Representative/Dish Network-Independence, MO

Providing an exceptional level of service to each customer by listening, caring and connecting about concerns and answering questions and providing solutions.

Building relationship with clients while being able to negotiate effectively.

Keeping up to date on multiple databases and platforms to keep track of all company changes, and being able to execute those changes immediately.

Planned and executed the desired outcome to the best of my ability for the client over the phone and provided excellent customer service to client.

Ability to generate leads and close deals through phone and digital communication.

Reviewed and provided comments on the steps taken during calls and with tickets as well and take any necessary steps to cure any deficiencies.

Keeping up to Date with weekly Training activities to further my abilities in my current position.

Lead Assistant Manager/Class CA Cosmetologist

Great Clips Columbia, MO

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Monitored multiple databases to keep track of all company inventory.

Planned and executed the desired style for the client and provided excellent customer service to client.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Input information from customer calls and onsite service visits into the company's system using one touch styleware and Windows OS.

Preformed any immediate coaching with individual stylist.

Assisted approximately 30 customers each shift with salon products and hair care questions.

Prepared correspondence, accounting and financial documents for pay roll deductions.

Prepare monthly employee performance/goals/numbers reports, reviewed with stylist and filed.

Optimized database monthly and clean duplicate customers out of database.

03/2008 to 04/2016

Class-CA Cosmetologist, Stylist

Great clips Kansas City, MO

Planned and executed the desired style for the client and provided excellent customer service to client.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Stocked and maintained products, capes, towels and salon supplies.

EDUCATION AND TRAINING

2021 to Current

Associate of Science: Information Technology

Moberly Area Community College Columbia, MO Online

Completed coursework in Windows OS, Microsoft Office/365, Word, Power Point and Excel.

Completing degree online (evenings) and 6 credits per semester.

2007

Cosmetology

Cutting Edge Hairstyling Academy - Shawnee Shawnee, KS

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