Customer Relations Service
Resume:
Chuck Lewis
Fayetteville, AR *2704-6902
479-***-**** *****@*********.**
September 19, 2024
To whom it may concern:
Please accept this letter and attached resume as my sincere interest in this position.
I am looking for a company that I can invest my energy into that is a forward-thinking Customer driven organization. A company that embraces change, makes mistakes, learns, gets better, and changes.
Over the past 43 years, I have been fortunate to be exposed to and managed many aspects of the business, including the development and impact on customer relations, personnel, engineering, manufacturing, quality, IT, environmental, emergency preparedness, and financial. These jobs have sent me from Puerto Rico to China, from Vietnam to Rhode Island, and many points in between. I view my experience as a well-rounded education with awesome exposure opportunities to allow me to grow as a business leader. I have a strong work ethic, and I believe I will be a key asset to your organization.
I have an 20-year-old son going to college and a wife dedicated to taking care of our son, so yes, I need to work. But more importantly, I want to work. My definition of retirement is “getting ready to die,” which is not on my bucket list. There is always something new to learn and someone to help or mentor.
My first real job was at ATI. It was a dream job, stating out as a “B” Grade machinist and rising to level of President of the company. During my 39-year tenure at ATI, I worked with (5) ownership changes and with any new owner relationship, there are three steps. (1), understand each other, (2) breaking down walls, known as changes (for you and them), and (3) to infinity, making things better as quickly as possible, based on the groups rate of change. Being very careful about pulling out rusty nails.
June 1981 – Apr 2020 – ATI’s latest owner change, while I was there, was a successful HVAC China-based company. Their management ethics and mine ethics did not match up. The money was great, but the satisfaction was horrible. ATI fed me and my family for 40 years, and I am most grateful for that. I owe all my success to the great people of ATI and its Customers, but it was time for a change.
April 2020 – General Manager of Buffalo HVAC Partners, LLC, it was a small business with thirty people and over $8 million in sales. Buffalo HVAC was involved in residential new construction, add-on, replacement, and service. In August of 2021, Buffalo was sold to COP Hometown, which now owns over 20 HVAC companies like Buffalo. Quickly shifting Buffalo’s focus and due to acquiring duplicate layers, I was no longer needed.
September 2024, I have worked for the same ownership that owned Buffalo HVAC, as Director of Customer Service. Managing over 20 million pounds of fresh product annually. Purchasing, pricing and cost negotiation, planning, scheduling, logistics, and Customer and Supplier relations. This is all accomplished through the telephone, email, and text. Today it was time for a change!
I appreciate your time, and please reach out to me if you have any questions. I will be happy to meet with you regarding any request.
I am available from 6:00 AM to 8:00 PM every day.
Thank you for your time and consideration sincerely,
Chuck Lewis
References:
Jeff Van Ess – Supplier and Close Friend, Database Consultant (known 30 yr.’s)
Katie Rodgers – Past Colleague at ATI, Human Resource Coordinator, now retired, (known 35 yr.’s)
Rick Baca – Supplier, COMCO Machines, Senior Product Sales (known 19 yr.’s)
Trent Curry – Employer, Financial Advisor (known 8 yr’s)
Contact information upon request.
Chuck Lewis
Executive Management
*****@*********.** 479-***-**** Linkedin.com/in/chuck-lewis-93927032/
Professional, hard-working, responsible and customer and sales-oriented team leader with significant experience developing and managing profit-oriented businesses. Driven to build stakeholder profits in an honest and ethical manner. Utilizes customer service, data-driven metrics, and systems to drive efficiency and build dedicated teams.
Work Skills Personal Skills
Balance Sheet and P&L Analysis Tenacity
Computer Systems Dedicated
Strength in developing people Experienced
Inventory Management Logical Thinking
Sales Leadership Hard Working
Logical Lean Management Personal Development
Software Usage Motivating People
Streamline Processes Mentorship & Coaching
Passionate about customer service
Personnel Development
Work Local Springdale Company Mar 2022 – September 2024
Director of Customer Service
Help develop new product line since Apr 2022 to current from zero pounds shipped to now shipping over 20 million pounds annually.
Developed Customer Appreciation Program, where Thank You notes and giveaway are sent out to customers regular intervals.
Developed software to produce orders accurately and quickly
Work Buffalo HVAC Partners, LLC & COP Hometown Services, Inc. Apr 2020 – Mar 2022
Experience General Manager
•Lead the transition from existing small business to new ownership. Helped grow topline revenue from $6.8 to $8.0 MM 20 months. Grew bottom line revenue 17% by improving supplier discounts, contracts, supply-chain improvements and efficiencies.
•Implemented new inventory management processes, modernizing backend systems, software security and equipment, migrating field technician to use remote, automated systems and created a cost estimating system.
•Managed through industry supply chain issues in the marketplace by forecasting and pre-purchasing inventory, saving the company $500,000.
•Managed 25 in-field technicians and 6 office staff members.
•Managed monthly spending for an annual $250,000 Marketing budget.
Work American Tubing Incorporated 1981 – Mar 2020
•Managed day-to-day operations and a $42 million budget with P/L & Balance Sheet accountability and developed and implemented cost-saving plans using lean management skills.
•Developed automated production process, integrating robots within existing process, returning work from China.
•Developed systems for commodity-based pricing, cost estimating, environmental data and quality assurance.
•Direct management and development for company’s largest international account ($20 million sales), while directing over 40 sales accounts.
•Largest group of personnel managed: indirectly - 425, directly - 12
•Administered a partially self-funded health insurance plan for 19 years and developed a system to maintain the highest level of quality health care at the lowest cost. •
•Developed a company from the ground up in Monterrey, Mexico to maintain business relocating from the USA to Mexico
•Managed IT Department, including 8 severs and 133 users that utilized a WAN reaching from Arkansas to Monterrey, Mexico.
•
American
Tubing Positions
Vice President of Sales ($42 Million sales) Oct 2019 – Apr 2020
President May 1993 – Oct 2019
General Manager Dec 1990-May 1993
Engineering/Costing Manager Mar 1983-Dec 1990
Drafting & Design Mar 1982 – Mar 1983
B-Grade Machinist ($800k sales) Jun 1981-Mar 1982
Phillips Lithograph Feb 1980 – Jun 1981
Bindery Supervisor
Technical Microsoft Office Suite, Adobe Pro DC, LAN Management, VPN’s
Skills
and Windows Servers.
Education
Attended University of Arkansas, 1978
Intermediate Accounting, University of Arkansas, 1992
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