Remote Customer Service Call Center equipment provided
Resume:
Yoolie Chinot
Cashier/Admission Host,Customer service, Excellent phone
etiquette,Sales,Receptionist,Front Desk Hospitality, Possess computer skills Jonesboro, GA 30238
************@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Representative/Customer Service
LogistiCare - Atlanta, GA
November 2019 to November 2022
It is a call center as well as providing excellent customer service
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• I also have the basic knowledge of how to route trips
• Started working in the office then due to COVID everyone worked remotely Marketing Customer service/Sales Associate
World Fidelis associated with ASPCA - Atlanta, GA
August 2019 to September 2019
Warmly greet each individual
Set up event at different locations
Speaking to each individual to help raise awareness in the community regarding the potential abuse and/ or neglect to animals
As well as trying to raise funds to help save an or multiple animals Most importantly build that relationship
Cashier/Customer Service
Chick-fil-A - United States
June 2015 to August 2019
Warmly greet customers/guests
Process orders(food items and/or beverages
Stock area
Using POS system to process payments via credit cards or debit cards or cash Cashier/Admission Host
Legoland - Atlanta, GA
March 2012 to May 2014
• Warmly greeted customers and helped with the location of store merchandise
• Collected tickets for admission and provided customers with requested information
• Operated store POS system to process all financial transactions
• Executed the handling of all cash and safe functions according to the company procedures and policies Sandwich Artist/Cashier
Paige subway - Estero, FL
May 2008 to March 2011
Professionally greeted customers, informed them of the daily specials and assisted with selecting menu items
• Served food in accordance with food safety guidelines and verified the accuracy of all food orders prior to presenting to customers
• Operated store cash register system to process all financial transactions Day care Assistant
Gold's Gym - Fort Myers, FL
December 2007 to January 2008
• Assisted with academic concepts and learning activities for the mental development of children
• Provided nutritious meals for children and adhered to special dietary needs Daycare Supervisor/Front desk
Omni Fitness - Fort Myers, FL
February 2005 to October 2007
• Facilitated daily operations of the day-care center and made sure all children were supervised in a safe and sanitized environment
• Developed recreational activities to promote physical health and wellness for children and updated parents on child statuses
Front Desk Attendant
• Processed guest arrivals and departures and oversaw guest registration, reservations, and other clerical duties with a focus in quality and courtesy
• Communicate with all fitness center departments efficiently and operated multi-line phone systems to direct customer concerns
Education
Diploma in Early Childhood Education
Fort Myers Senior High School - Fort Myers, FL
Edison State College - Fort Myers, FL
Skills
• CASH HANDLING
• POINT OF SALE
• POS (5 years)
• POS SYSTEMS
• FOOD SAFETY (3 years)
• Sales
• Communications
• retail sales
• Salesforce
• Customer Service (10+ years)
• Customer Care
• Call Center
• CSR
• Front Desk
• Phone Etiquette
• Typing
• Documentation review
• Front desk
• Customer service
Certifications and Licenses
Marketing/sales
Greeting and speaking to everyone regarding donating funds to help an or multiple animals. Call center/customer service representative
Present
Call center setting scheduling transportation for customers(members) as an additional benefit from their insurance and of course providing great customer service Utilizes Microsoft, teams,five 9,and other systems Received around 70 calls a day
Started working in the office,after COVID-19 transition to home Abide by HIPPA,deal with sensitive/personal information Does involve being detail oriented, being able to focus and listening because when a member or customer call in one must really listen because one has to ask for their names and correct spelling,must enter it in computer,pull up their account base on the state therefore being able to provide any information needed and if a transportation can be scheduled and how many days advance required in accordance with the insurance plan
Experience working remotely
Child Development Associate Certification
February 2005 to Present
Worked at Omni fitness center in fort Myers FL as kids care play area associate then supervisor as in well as front desk.
CPR Certification
January 2006 to Present
Had to be CPR certified. Class was offered at the gym,of course for a fee. Omni fitness kid/ play area attendant /supervisor and front desk May 2006 to Present
Making sure kids have a safe area to keep occupied while their parents/grandparents/guardians workout
Greet members
Check them in
Direct call (s) to the proper department
Process their purchase
Provide GREAT customer service
Cashier/ customer service
June 2015 to August 2019
Additional Information
Skills
CASH, FOOD SAFETY, POINT OF SALE, POS, CASH HANDLING Areas of Expertise
• 5+ Years of Customer Service
• 4+ Years of Cash Handling Experience
• Food Safety & Preparation Standards
• POS Systems
• Activity Planning
• Customer Care Support
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