Customer Service Relations
Resume:
NW Nathan Widmeyer
FORT WAYNE, IN ***** 260-***-**** *********@*****.***
PROFESSIONAL
SUMMARY
Accomplished entrepreneur with a proven track record in operations management and customer relations, notably at Holiday Inn Northwest. Expert in driving customer satisfaction and retention through strategic business planning and effective leadership. Demonstrates a strong work ethic and decision-making ability, significantly enhancing brand reputation and operational efficiency. SKILLS • Operations Management
• Documentation And Reporting
• Hiring
• Business Planning
• Staff Training and Development
• Personnel Management
• Operations Oversight
• Relationship Management
• Operational Reporting
• Strong Work Ethic
• Dependable and reliable
• Customer-Oriented
• Accurate record keeping
• Customer Relations
• Decision-Making
• Customer Service
• Relationship Building
• Effective leader
• Teamwork and Collaboration
• Customer Service Management
• Customer Retention
• Staff training/development
• Scheduling
• Team Leadership
• Business Management
WORK HISTORY OWNER/OPERATOR 04/2021 to CURRENT
Affordable Auto Detailers Fort Wayne, IN
• Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
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Increased customer satisfaction by providing high-quality services and timely communication.
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Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
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Developed business plan, processes and procedures to provide superior Product or Service to customers.
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Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
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• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Trained and motivated employees to perform daily business functions. OWNER/OPERATOR 07/2009 to 07/2021
Another Man's Treasure Vintage Store Fort Wayne, IN
• Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
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Increased customer satisfaction by providing high-quality services and timely communication.
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Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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• Consulted with customers to assess needs and propose optimal solutions. Supervised creation of exciting merchandise displays to catch attention of store customers.
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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Trained and guided team members to maintain high productivity and performance metrics.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Implemented business strategies, increasing revenue, and effectively targeting new markets.
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• Assisted in recruiting, hiring and training of team members. RESTAURANT/LOUNGE MANAGER 06/1996 to 01/2009
Holiday Inn Northwest Fort Wayne, IN
Analyzed daily sales data track which menu items were popular and where improvements could be made for increased profitability.
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Fostered a positive working environment that encouraged open communication between employees at all levels of management.
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Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
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Maintained compliance with all local, state, and federal regulations related to alcohol sales and consumption onpremises.
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• Oversaw maintenance of the physical space, ensuring all equipment was functioning properly and any repairs or upgrades were completed in a timely manner.
Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
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Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
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Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
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Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
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Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
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Worked closely with other department managers to implement cross- promotional initiatives that benefited both parties involved.
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• Closed out cash register and prepared cashier report at close of business. Maximized customer service by training staff, overseeing operations, and resolving issues.
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Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
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EDUCATION Standard Standard 06/1995
Elmhurst Highschool, Fort Wayne, IN
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