Customer Service Administrative Support

COREKA N RILEY

***** * ******* *** ***** Rouge LA, 70809

Cell Phone: 504-***-****

Email: ***************@*****.***

Country of Citizenship: United States

Detail oriented professional who is highly energetic, outgoing and handles multiple responsibilities simultaneously while providing exceptional customer service. Assertive and effective communication and interpersonal skills. Dedicated to friendly interactions with both customers and team members and highly motivated toward goal achievement. A proven history of increasing productivity with employee morale-boosting initiatives. EXPERIENCE

LEGAL ASSISTANT

Knightshead Law Firm

Baton Rouge, LA 70806

09/2022-present

● ADMINISTRATIVE SUPPORT: Provide administrative support to Lawyers and their clients. Answer phone calls and set up new clients; talk to current clients and insurance agents to set up insurance claims for new accidents. Follow up on the status of current claims.

● MULTITASKER: Oversee various clerical tasks, including making copies, sending emails, maintaining appointment schedules, processing clients payments and organizing filing systems.

● CONDUCTING: Contact witnesses, record interviews, review police reports and compose legal documents like contractual agreements or affidavits. Communicate with all parties involved in civil and criminal cases.

● EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS: Strong computer, written, organizational and verbal communication skills. RECRUITING MANAGER

Coastal Staffing Services

Sulphur, LA 70663

11/2021- 07/2022

● EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS; Strong decision-making skills

● SCREEN CANDIDATES resumes and job applications in the hiring process and maintain appropriate staffing for optimal efficiency.

● ASSISTING with employee recruitment, training, and performance evaluations. Collaborate with payroll to ensure correct employee compensation. Liaising with recruiting agencies to fill vacancies in a timely manner. Able to foster relationships with both employees and external customers. Making sure the employees work in a friendly and supportive environment.

● SOURCING AND ATTRACTING candidates by using databases, social media, etc.

● PERFORM JOB AND TASK ANALYSIS to document job requirements and objective; develop and update job descriptions and specifications. Prepare recruitment materials and post jobs to appropriate job boards. Designing and implementing the overall recruiting strategy. Overseeing all staffing needs and Operations of the company. Identifying company employee requirements and creating a staffing strategy. Ensuring that all staffing decisions comply with company policies and regulatory standards

● CONDUCTING interviews and filtering candidates for open positions. Hands-on experience with various processes such as video interviewing, phone interviewing, reference checks, etc.

● COLLABORATE WITH DEPARTMENT MANAGER daily and proactively identify future hiring needs. Onboard new employees to become fully integrated. Act as a point of contact and build influential candidate relationships during the selection process.

GENERAL MANAGER

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

New Orleans, LA. 70143

12/2019 – 11/2021

● MANAGED 3 NGIS DEPARTMENTS: Front Desk, Housekeeping, and Maintenance, 34 employees in total. Ensured a wonderful guest experience and solved any issues, TDY, PCS, Leisure. Worked toward making the hotel meet monthly and yearly budgets. Responsible for all property-level accounting, including accounts payable and receivable. Processed financial transactions and managed the business office. Exceptional attention to detail. Great ability to multitask; follow through and re-prioritize well to meet deadlines.

● MONITORED EXPENSES and overheads such as over-time, damages, and supply expenses. Managed inventory costs and just in time principles for stock deliveries. Proactively managed performance, ensuring that the team clearly understands their role and are focused on achieving goals.

● UTILIZES THE ENTERPRISE INVENTORY MANAGEMENT SYSTEM

(CORE-HMS) to manage room inventories and modify availability for different sales system such as Central Reservation call center, DTS, DOD lodging website, group reservations via emails from different units, to expand opportunities and generate greater revenue.

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FRONT OFFICE SUPERVISOR

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

New Orleans, LA. 70143

10/2017 – 12/2019

● PERFORMED A WIDE VARIETY OF SUPERVISORY DUTIES ESSENTIAL TO THE DAILY OPERATIONS of the Navy Gateway Inns & Suites. Supervises up to 25 front desk associates and resolves scheduling conflicts. Provides input to hiring decisions and sits on interview panels for Front desk applicants. Creates 24 hour rotating schedules for front desk staff members while working with all leave request,

● CONDUCTED PRE-SHIFT meetings to discuss any new issues, events, policies. Attended staff meetings and passed on any pertinent information to the team. Performed duties in a safe manner; reported any potential safety hazards to the manager.

● PERFORMED ALL TASKS as directed by the Manager in pursuit of the achievement of business goals. Assisted Housekeeping and Maintenance Departments on a weekly basis. Completed all special tasks assigned by the Manager.

● EXPERIENCED IN HOSPITALITY MANAGEMENT AND OPERATIONS. Responsible for the successful operation of the Non-Appropriated Fund Purchase Card Program by ensuring all purchases for the effective operation of the hotel are made within established guidelines. Manages day to day operations pertaining to all front desk functions.

● EXPERT IN THE PROPERTY MANAGEMENT SYSTEM and other software programs and processes used at Navy Gateway Inns and Suites. FRONT OFFICE LEAD

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

Belle Chasse, LA. 70037

10/2015- 11/2017

● PROMOTED TO A SUPERVISORY POSITION as a front desk lead from night auditor due to outstanding customer service skills. Communicated all turnover information to the oncoming associate.

● DIRECTED AND PARTICIPATED with the front desk team to improve Front Desk operations. Took the leading role in the “YES!” committee of the Front Desk to improve customer service, sales, and help with development of personal goals for all the Front Desk associates.

● RESPONDED TO INQUIRIES from customers in relation to guest issues and complaints. Initiated and executed mid- and long- term improvements projects. Mentored and trained the team and the team members in terms of their job performance and behavior.

● PROVIDED STATUS UPDATES and communicated frequently with/to the management team as well as regional support and management team. 3

● PROVIDED SUPPORT WITH DAILY OPERATIONS WITHIN A HOSPITALITY SETTING with Navy Gateway Inns & Suites. Responsibility focused on all front desk operations and subordinate concerns.

● DISPLAYED STRONG COMMUNICATIONS AND CUSTOMER SERVICE SKILLS BY providing stellar customer service to all internal and external guests; Processed payments in all forms of payment methods available; Responsible for cash change funds.

NIGHT AUDITOR

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

Belle Chasse, LA. 70037

05/2015 – 10/2015

● PERFORMED A WIDE VARIETY OF DUTIES ESSENTIAL TO THE NIGHTLY OPERATIONS as a night auditor; Providing excellent customer service to guests and keep the front desk and accounting operations running smoothly. Process invoices and reconcile accounts. Help prepare for forecasts and audits. Experience with accounting and facilities management software. Good problem-solving skills with the ability to multitask. Strong written and verbal communication skills with outstanding attention to detail. Managed the front desk during the night; learned and maintained complete knowledge of government and hospitality operations in order to accurately answer questions or concerns pertaining to the front desk. 911 DISPATCHER

Jefferson Parish Sheriff

1233 Westbank Expressway

Harvey, LA. 70058

11/2011-05/2015

● PROVIDED EXCEPTIONAL CUSTOMER SERVICE AND STRONG COMMUNICATION SKILLS with the Jefferson Parish Sheriff’s Office as a 911 Dispatcher. Received emergency and non-emergency calls. Dispatched the proper authority, whether it was police or medical. Communicated with other law enforcement agencies locally, statewide or nationwide.

● PROVIDED A WIDE RANGE OF ADMINISTRATIVE SERVICES AND USED AUTOMATED SYSTEMS AND DATABASES in order to provide the best services available to our clients and my team. Kept track of all units working on your channel; Ran vehicle and identification information in multiple systems; Added warrants into the database system; Ability to multitask; and maintained an ability to work in a hostile environment.

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EDUCATION

2010

ASSOCIATES OF ARTS IN CRIMINAL JUSTICE, DELGADO COMMUNITY COLLEGE CERTIFICATIONS

● Certified Hospitality Supervisor - March 2018

● Certified Front Desk Facilitator/Trainer – 2016

● Front Desk Representative – August 2015

QUALIFICATIONS

● Manager of NGIS Non-Appropriated Billeting Funds

● General Equipment Custodian

● Approving Official NAF Cardholder

● Authorization of NGIS Master Keys

● Fleet Card Transaction Approver

● Purchasing Agent

● DON Managers Internal Control Program

● 12+ years’ experience in hotel, lodging or hospitality. 5

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