Customer Service Office Manager
Resume:
Daejah Melara-Keels
District Heights, MD *****
******.***********@*****.***
Highly organized professional with over 6 years of experience in administrative work and customer service. Detail-oriented and efficient in fast paced multitasking environments. Proven analytical and communication skills.
Authorized to work in the US for any employer
Work Experience
Client Care Representative
Pet- E.R. - Columbia, MD
April 2020 to April 2024
• Greet and Welcome Clients
• Answer, screen and transfer incoming phone calls, respond to inquiries and direct calls to appropriate staff member
• Schedule and confirm appointments, follow-ups and upcoming surgical procedures
• Prepare and assist with completing medical forms and verifying insurance
• Prepare invoices, billing and explain out of pocket cost
• Process payments, track expenses and prepare daily budget sheet
• Track biweekly expense to assist office manager with budget
• Scan, e-mail or fax documents to new clients
• Contact outside vendors to order supplies, schedule work orders and maintenance repairs
• Assist with interviews for potential new hires, new employee orientation and implanting office policies and procedures
• Receive and distribute incoming mail, deliveries, and packages
• Keep waiting area clean, organized and trash free Front Desk Receptionist
The Children’s Guild DC Public Charter School - Washington, DC August 2017 to April 2020
• Provide support to principal and front office staff members and teachers
• Manage calendars, appointments, schedules and coordinate meetings between staff members and parents
• Answer incoming calls, inquiries and route calls to approipate staff members
• Analyze, plan and assist in organizing special event and outreach projects
• Compose, review and edit correspondences, letters and reports
• Create spreadsheets, graphs and presentations
• Copy, organize and distribute information packets
• Create student records and file personal and confidential information
• Track and maintain student database, run daily reports for missing information
• Contact outside vendors to schedule routine and emergency maintenance
• Order and purchase office supplies. equipment and furniture
• Review outstanding invoices, prepare payments and reimbursement vouchers and update expenditure database
• Distribute incoming mail, prepare outgoing packages and schedule pick ups
• Perform other clerical duties as assigned
Sales Associate (Seasonal)
Price Busters Furniture - District Heights, MD
November 2017 to April 2018
• Meet and greet customers
• Identify customer needs and direct them to an appropriate product
• Answer incoming telephone inquiries from customers and vendors
• Be informed of the products’ details, specifications and information
• Coordinate and Schedule delivery dates and time with customers
• Resolve caller inquiry and provide excellent service for customer satisfaction
• Provide information to other departments as needed for follow up or additional assistance
• Process and review all transactions in system for completeness and update sales chart Paralegal Assistant Internship
The Law Office of Aileen Oliver - Silver Spring, MD June 2017 to August 2017
• Answer incoming calls
• Manage appointment calendar and confirm interviews and meetings
• Contact clients, lawyers, witnesses, experts and court personnel of important information
• Assist in preparing documents and correspondents for attorneys
• Assist in investigating facts of a case and maintain organized reference files
• Faxed, emailed and file paper work
• Other duties as assigned
Therapeutic Behavior Aide
The Children’s Guild Dc Public Charter School - Washington, DC August 2016 to June 2017
• Prepare a weekly outline with upcoming lessons and curriculum for parents
• Process and update daily logs for student activities in tracking system
• Report any potential finding and problem that may be controversial within classroom
• Maintain files and update records to provide communication on student progress
• Work with individual student or small groups to reinforce learning and social skills
• Assist in the implementation of IEP and monitor progress
• Supervise student individually or in groups to maintain a safe and positive learning environment
• Assist with special activities and outreach projects
• Model conversations, manners, cleanup activities, listening, and everyday interactions
• Assist classroom teachers with maintaining student records and filing necessary paperwork
• Handle incoming materials and outgoing communication Cashier Part-Time
Footlocker House of Hoops - Hyattsville, MD
October 2014 to August 2016
• Greeting Customers
• Manage large amount of incoming calls and inquires
• Preparing store for openings by cleaning, fixing clothing and counting all registers prior to opening
• Operate cash register by handling cash, cards, and checks
• Handle large amounts of cash and placing the cash into the safe
• Discount purchases by redeeming coupons
• Managing and handle delivery packages
• File daily paperwork and receipts
• Assist with phone interviews for potential workers
• Train new hires
Education
PT/ Sophomore in Business Administration
Prince Georges Community College - Largo, MD
August 2015 to May 2022
Diploma
Bladensburg High School - Bladensburg, MD
August 2011 to June 2015
Skills
• Records Management
• Customer Service
• Data Entry/ Analysis
• Billing
• Front Desk Support
• Microsoft Office
• Calendar Management
• Office Administration
• Prioritization
Additional Information
Skills:
Microsoft Office applications (Outlook, Calendar Management, Word, Excel, etc.), Record Keeping, Well Organized, Able to multi task, Dependable, Team Player, Excellent Customer Service Skills
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