Receptionist part time Weekends only
Resume:
Qunikwia Sauels
Dallas, TX *****
*******.**@*****.***
Work Experience
Front Desk Agent
Comfort Inn & Suites-Dallas, TX
August 2023 to January 2024
1. Greet and welcome guests.
2. Verify guests by ID or passport.
3. Check in guests and inform guest about the hotel and it's amenities. 4. Provide directions to their rooms.
5. Answer incoming calls and outgoing calls on the PBX switchboard. 6. Count cash in the drawer at beginning of shift. 7. Post all charges to rooms using debit or credit card on file. 8. Stock and maintain supplies for the front desk. 9. Maintain and keep lobby area clean.
Shipping and Receiving Clerk
Target-Dallas, TX
March 2005 to January 2012
• Attend safety training to learn how to work safely in a fast pace environment.
• Follow all safety policies and procedures to ensure a safe working environment for all team members.
• Ensure accurate processing of merchandise in store for guests.
• Work safely, quickly and efficiently handle freight and move inventory throughout the receiving area.
• Ensure all shipments have received the proper labeling & charges for package to arrive safely.
• Verify all incoming shipments to be accurate and ensuring all merchandise are in acceptable condition.
• Actually package label and weight items to be shipped and insured proper shipment method and shipping charges.
• Use boxes to shrink wrapping merchandise in boxes for pickup onto pallets.
• Make sure that all the boxes are secure & stacked on the pallet with the shrink wrap plastic.
• Ensure all pallets are stack & secure outside for pickup.
• Lock & secure all bells are on pallets for pickup.
• Use of a RF scanner to verify merchandise, before put into inventory.
• Processing all accounts receivable and accounts payable statements.
• Clean and secure dock area for shipments.
PBX Switchboard Operator/Fitting Room
Target-Dallas, TX
October 2003 to March 2005
• Answer incoming telephone calls to store.
• Transferring and directing all phone calls to appropriate personnel or department.
• Assist all guests and employees.
• Initiating response for help where it's needed.
• Relaying messages to the appropriate personnel for situations that require prompt attention.
• Let customers know how many clothing items are allowed to be taken into dressing room.
• Collect all clothing items from dressing rooms to be separated and taken back to the right department.
• Check all dressing rooms for clothings and other items to be separated and taken to customer service at closing.
• Clean and check all dressing rooms before clocking out. Cashier
Target-Dallas, TX
August 2003 to October 2003
• Welcome customers with a positive attitude.
• Accurately handle cash register operations and cash transaction.
• Scan and handling moving items.
• Maintain a clean clutter free working area by gathering abandoned items, baskets and hangers.
• Clean and stock supplies before store opens.
Front Desk Agent
Clarion Hotel by Choice Hotels-Dallas, TX
August 1999 to October 2002
• Greet, register, and assign rooms to guess of hotel.
• Verify customer's credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems problems.
• Make and confirm reservations.
• Issue room keys.
• Keep record of rooms available and guests accounts manually or use the computers.
• Post charges such as those for rooms, food or telephone calls to ledgers by using computers.
• Answer inquiries pertaining to hotel services, guest registration and travel directions or make recommendations regarding shopping, dining or entertainment.
• Record guess comments or complaints referring customers to management as necessary.
• Review accounts and charges with get and charges with guess doing the check out process.
• Compute bills, collect payment and make change for guests.
• Transmit and receive messages using telephone or or telephone switchboard.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Maintain appearances and function of lobby, business center, suites shop and common areas by tidying the area, restocking supplies watering plants, removing trash, and cleaning as necessary.
• Perform other tasks as needed and provide every guess with a positive experience Education
High school diploma
Thomas Jefferson High School - Dallas, TX
September 1991 to May 1995
Skills
• Phone Etiquette
• Guest services
• RF Scanner
• Accounts Receivable
• 10 Key Data Entry
• Cash handling (3 years)
• Front Desk
• Shipping & Receiving
• Cashiering
• Multi-line Phone Systems
• Night Audit
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