Customer Service Representative

Princess G. Collins

Customer Service Representative • Medical Billing Administrator

313-***-**** *****************@*****.*** Detroit, MI

Professional Summary

Experienced customer service representative with proven success in delivering exceptional service and resolving inquiries efficiently. Possessing a certification in medical billing and health administration, adept at navigating complex healthcare systems and ensuring accurate billing procedures. Proactive communicator with a passion for providing compassionate support to patients and clients, committed to maintaining high standards of professionalism and efficiency in all interactions.

Areas of Expertise

Professional Skills

Attention to detail Problem Solving Excellent Communication Time Management Adaptable Empathy Patient

Technical Skills

Proficient in billing software Microsoft Office Suite Medical Coding CRM Systems Data Entry kph 7500 ICD-10 and CPT code proficient HDMS Systems Inventory Management

Professional Experience

CSR-HCBS Ops, CVS Health Detroit, MI

Directs customer service inquiries and problems via telephone, internet, web-chat or written correspondence engaging, consulting, and educating members on Aetna plans, tools and resources to help guide the members along a clear path to care.

Received up to 65 calls per day

Tracked calls with CRM software with 98% accuracy

Medical Billing, Comprehensive Diabetic and Medical Supplies Warren, MI

Externship- Responsible for reviewing patient records and translating healthcare services provided to patients into billing claims.

Reviewed and submitted up to 35 claims per day

Completed up to 20 follow up calls daily for billing requests

Facilitated up to 10 faxes per day to providers for scripts and chart notes for patients receiving care

Team Associate, Walmart Roseville, MI

Addresses customer service and stocking inquiries as well as maintaining appearance of the store.

Operated and managed upwards of $5,000 daily at cash register

Audited up to a dozen inventory boxes per shift, restocking the shelves when necessary

Adhere to company policy to ensure positive customer experience

Education

Medical Administration and Billing, Dorsey College, Madison Heights, MI

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