Customer Service Front Desk
Resume:
Nadia Chaudhry
Sellersburg, Indiana
********@*****.***
Summary
A quick learner and dynamic individual with adept skill in customer service and interpersonal who possesses 5 years of experience working as a Front desk clerk.
Education
University of the Punjab, Lahore, Pakistan
Bachelor of Arts
Graduated May 2000
Employment History
Walgreens
Customer Service Associate
Sellersburg, Indiana
September 2021- Present
Provided customers with courteous, friendly, fast, and efficient service.
Recommend items for sale to customers and recommend trade-up and/or companion items.
Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
I have a working knowledge of store systems and store equipment.
Provided customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sale of promotional photo products.
Assumed web pick-up responsibilities (monitored orders in Picture Care Plus, fills orders (pick items), delivered orders to customers as they arrive at store.
ZPlanet
Front desk clerk
Gaithersburg, Maryland
August 2018 to 2020
Answered inquiries pertaining to ZPlanet services, kids registration, and made recommendations regarding rides, or entertainment.
Scheduled appointments and maintain and update appointment calendars.
Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Transmitted information or documents, using computer, mail, and printer/facsimile machine.
Collected, sorted, distributed, and prepared mailed, messages/courier deliveries.
Processed and prepared memos, correspondence, rain check vouchers, and other documents.
Supervised and maintained the inventory of office supplies.
Maintaining a clean reception area to show a professional image.
Collected and posted fees according to protocol; prepared and balanced daily financial registers.
Professional Skills
-Customer Service: Expert -Microsoft Office: Expert -Windows 10: Expert
Languages
-English: Proficient -Hindi: Fluent -Urdu: Native -Punjabi: Fluent
References
-Sharmeen Fawad -Deepa Varghese -Sona Khan
Friend 240-***-**** Friend 914-***-**** Employer 313-***-****
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