Sales Associate Retail
Resume:
Cassandra Walker
Retail Sales Associate
Memphis, TN 38116
***********@*****.***
My desire is to secure a position with a company that values its employees. Provides a balanced work/ home life scheduling. A company that promotes a team centered and diverse work environment. Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Bath & Body Works-Southaven, MS
September 2024 to Present
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Utilized upselling techniques to maximize average transaction value by XX%
• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
• Collaborated with visual merchandising team to create eye-catching displays that drove sales
• Developed strong understanding of products' features, enabling effective communication with customers
• Achieved consistently high conversion rates through persuasive selling techniques
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
• Maintained cleanliness and organization of assigned areas within the store
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
• Served as a brand ambassador by embodying the company's values and promoting its image
• Processed returns/exchanges efficiently according to company policies
• Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
• Collaborated with team members to achieve daily sales targets, fostering a positive work environment
• Assisted in inventory management, including receiving and restocking merchandise Quality Auditor/Inspector
O'Reilly Auto Parts-Horn Lake, MS
March 2023 to Present
1. My job responsibilities entails processing order pickers totes. Repicking any parts that have been zero out. Then perform audit on totes.
2. The auditing consists of scanning totes with RF scan gun. The next step in the process is verifying parts have the correct quantity, are in an acceptable shipping condition and part numbers and locations match. 3. If tote meets quality standards and there are no discrepancies. Tote is released for shipping. 4. If any overages or shortages are found they are properly documented on the Audit log sheet. If any product is damaged its taken to the appropriate area. 5. Inform QA Supervisor of any issues that need further investigation. 6. My other job duties include returning any extra parts or stray parts back to original location. 7. Keeping computer area and QA stations clean and orderly. 8. Maintaining and exceeding Audit goals.
9. Work closely with stocking and slotting supervisors . Warehouse Order Processor
Amazon-Horn Lake, MS
February 2022 to January 2023
Process all incoming packages sent back by customers Check the condition of merchandise as specified by customer Put away merchandise in assigned bins.
Daycare Provider
Care By Cassie-Southaven, MS
May 2021 to February 2022
Closely supervised all children in my care.
Practiced all safety,sanitation and hygiene requirements Provided meals,snacks and enrichment activities.
Loaner Set Associate
Millstone Medical Outsourcing-Olive Branch, MS
September 2020 to April 2021
Cleaned off any residue left on case or instruments that was not washed away in Sonic cleaner. 70% alcohol used for sanitizing.
Performed visual inspection on surgical instruments for any defects that would med the kit or instrument incomplete and/ or unserviceable.
Performed functional and/ or mechanical test on instruments and other components within the kit, according to the Inspection Report guidelines.
En hatch, MasterControl, and Outlook were the main programs used to open, input data, transfer kit to correct staging process and correspond through emails. Familiar with fax and copy machine.
Have experience with shrink wrap machine.
Assembler/Packer
Greenlee-Southaven, MS
October 2019 to April 2020
1. My job entailed gathering all necessary components generated by the BOM instruction sheet. 2. Cross-training in other areas to become better familiar with different processes within the plant 3. Ability to perform in a team environment or alone. 4. .Performing 5s through the day as needed and at the end of shift. Picker/Packer
ANDA PHARMACEUTICALS-Olive Branch, MS
August 2018 to July 2019
Picked orders generated by RF scanner from shelves using totes.The completed tote was released from scanner and put on conveyor belt routed for packing area.This process was done by paying close attention to correct quantity.name and correct bin of medicine. Packer
ANDA PHARMACEUTICALS-Olive Branch, MS
August 2018 to July 2019
Process starts with scanning tub and boxes that have been slotted. This creates an invoice spread sheet that can be referenced through the computer ; whereas some meds could not be scanned but computer generated. Product was then scanned and placed in correct box which is confirmed with LED lighting.Once order is completed with invoice the package is put on the taping line and then sent out to be shipped. Lite Cycling Operator
View Glass-Memphis, TN
October 2017 to June 2018
* Retrieved lite cart from initial visual area with cart caddy
* Checked container inventory sheet for correct quantity and lite identification for each cart
* Diligently checked lead wire and digital attached installment
* Transported cart into tracker and connected digital attachments to arbin for the next stage
* Used cycling management program to perform connection checks on lite cart Visual Initial Operator
View Glass-Memphis, TN
August 2017 to October 2017
* Connected lite cart to arbin station for tinting
* Performed a ten-foot visual inspection on each lite for defects outside of specification guidelines according to quality standards
* Verified lite i.d matched the actual lite
* Created a record for each inspected lite
* Unloaded lite from lite box, and placed lite on appropriate cart, secured the cart with strap
* Printed container inventory
* Performed 5s fifteen minutes before the end of shift Machine Operator
Cummings Inc-Memphis, TN
December 2013 to June 2017
* Build Various turbos to specifications
* Perform testing procedures to ensure that machines work optimally during production
* Troubleshoot problems during operation
* Inspect parts for defects in quality
* Set orientation of turbos according to specifications before packaging
* Scan and label boxed turbos to ensure proper shipping
* Procure materials and supplies to complete daily tasks
* Adhere to all safety precautions and standards set by employer Packaging Associate
Medtronic-Memphis, TN
August 2010 to December 2013
* Package and wrap surgical instruments according to the build of material
* Examine and inspect containers, materials, and products to ensure that packaging specifications are met
* Perform weekly counts to maintain required level of materials needed to support production goals
* Mark and label containers, tags, and products using tools
* Responsible for achieving production goals
* Clean containers, materials, supplies, and work area Line Lead
Sergeants Pet Care Memphis TN-Memphis, TN
June 2008 to July 2010
* Set up line to run products and perform multiple changeovers
* Manage all aspects of the production line and supervise employees
* Maintain necessary communication with team members to ensure designated tasks are completed
* Perform troubleshooting on equipment breakdowns
* Complete requisitions and orders as needed
* Inspect final product for quality
Education
Diploma
Southside High School - Memphis, TN
1988
Skills
• RF Scanner
• Order Picking
• Pallet Jack
• Lean Manufacturing
• Manufacturing
• Picking & packing
• 5S
• Lean
• Warehouse experience
• Materials handling
• Packaging
• Quality Inspection
• Sales
• Cash register
• Quality control
• Assembly
• Auditing
• Quality Audits
Contact this candidate