Facilities Maintenance Quality Control

JACQUELINE L. GRAY

**** ******** ****. ***. #**** San Antonio, TX 78233 Phone: 210-***-****

Self- motivated, dedicated professional with 14 years of professional administrative, purchasing & contract management experience seeking a new challenge in a local business who values employees and has a positive, team focused atmosphere and growth opportunity.

EXPERIENCE

June 2023 – Present

PRODUCTION CONTROL CLERK, ISG, Inc.

Compiles and records facilities maintenance data for federal facilities to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production for reference by production and management personnel. Onboards subcontractors and serves as primary POC while maintaining the relationships.

• Validates all labor, materials, and services are properly recorded in Computer Maintenance Management System (CMMS) utilizing Maximo.

• May perform any combination of the following duties: compile and record facilities maintenance from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques.

• Maintains files of documents used and prepared for use by technicians.

• Monitors work schedules based on established guidelines and priorities.

• Assists with scheduling technicians and subcontractors.

• Compiles material inventory records and prepares requisitions for procurement of materials and supplies

• Works with Supervisors, Project Managers, and Director of Operations to elevate issues in production with materials and completion of orders.

• Perform other duties and special projects as assigned.

February 2022 – June 2023

PROJECTS ADMIN ASSISTANT, CENTRAL LIGHTING & ENERGY, LLC

Purchase materials and equipment needed for electrical construction projects in CA, OK, TX, FL, & AZ. Rent equipment as needed by journeymen electricians for project completion. Provide support for Projects Team and Project Managers.

•Responsible for the purchasing process including vendor relationships, requesting quotes, purchase orders, billing problem resolution, and facilitating delivery.

•Request credits, Return Sales Orders, and negotiate with vendors as needed.

•Through reporting, monitor rental equipment, project progress, and open purchase orders.

•Serve as the primary contact and support for projects team journeymen electricians including dispatching tickets (Ticket Management System), processing materials/equipment requests, and coordinating Team activities/meetings.

•Document financial transactions, provide receipts and supporting documentation to AP, collect all administrative documents, purchase receipts, and Proof of Delivery from field staff.

•Develop forms, processes, and procedures to improve purchasing & team efficiency.

2003 – 2019

HOME SCHOOL INSTRUCTOR

Manage, budget, and handle administration of an automated home-based college preparatory school curriculum program through 12th grade.

1992 – 2003

CONTRACT MANAGER III, TEXAS DEPARTMENT OF HUMAN SERVICES

Selected as an Admin. Tech and promoted within the Contract Unit to Contract Technician III & promoted in 1994 to Contract Manager. Procured and developed service contracts for South Texas - Region 08 (cradle to grave). Developed contracts & non-financial agreements, managed all aspects of contracting process, and monitored contractor/vendor performance. Negotiated contract budgets, conflict resolutions, and Corrective Action Plans as needed. Handled all service and financial complaints including investigation, validation, dismissal, corrective action, and/or terminations. Responsible for compliance with state regulations, contract terms, and service standards for up to 75-200 contracts. Trained contractor/vendor staff upon request or as needed to improve services. Additional responsibilities:

•Serve as primary point of contact for all customer communications in the South Texas Region.

•Respond to and resolve all internal and external customer inquiries regarding contract programs, policy, and services.

•Resolve all customer service complaints including investigation, on-site visits, documentation, and reporting. Serve as a mediator as needed between contractor clients & contractor staff.

•Identify customer needs, provide technical assistance, training, resources, policy interpretation, and documenting services provided.

•Resolve all customer billing issues, ensuring timely payments and contract financial compliance & responsibility.

•Negotiate resolutions with customers for any issues of non-compliance, service complaints, or contract amendments.

•Serving as a mentor for clerical and technical staff following the career track for contract management.

•Developing procedures for more effective/efficient monitoring, training, reporting, and procurement.

EDUCATION

2019-2020 SAN ANTONIO COLLEGE

CREATIVE & COMMUNICATION ARTS PROGRAM

20 HOURS IN SAC AAS PROGRAM

•Dean’s List and President’s List Spring and Fall semesters.

•4.0 GPA

1987-1988

LIBERAL ARTS FOREIGN LANGUAGE PROGRAM, UT TX at ARLINGTON

33 hours completed including 11 hours of Spanish; 8 hours of French.

Achievements: Member of Community Bible Church 05/24, Employee of the Quarter; Employee of the Year; Multiple Community Volunteer Recognition Achievements, Member of Community Bible Church 05/24, Negotiation by Design Certification by State of TX.

SKILLS

Adept at identifying customer needs and adapting to environment. Self-motivated & driven love of learning. Creative problem solver experienced in conflict resolution. Organizational and multi-tasking skills. Experienced and trained in negotiating skills.

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