Business Development Customer Service

Jordan Vontoure

Proven to enhance customer satisfaction and boost sales at Nike Factory Store, I excel in payment processing and building lasting relationships. Leveraging exceptional service skills and a knack for problem-solving, I consistently meet business development goals. Skilled in inventory control and teamwork, I drive results and exceed expectations in fast-paced environments. Skills

Richland, MS 39218 601-***-****

**********@*****.***

Payment Processing

Promotional support

Business Development

Inventory Control

Order Processing

Customer Needs Assessment

Product Sales

Shipment Processing

Exceptional customer service

Stocking and Receiving

Reliable and punctual

Listening Skills

Relationship Building

Dining area maintenance

Professional Demeanor

Retail Store Operations

Problem-solving skills

Cleaning techniques

Merchandise Display

Store Opening and Closing

Customer Service

Adapt to diverse groups

Verbal/written communication

Teamwork and Collaboration

Time Management

Work History

Sales Associate

Nike Factory Store, 200 Bass Pro Dr #225, Pearl,

MS 39208

October 2022 - July 2024

Phlebotomy Technician

CSL Plasma, 5957 E Virginia Beach Blvd Suite 1,

Norfolk, VA 23

August 2021 - April 2022

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Answered customer questions about sizing, accessories, and merchandise care. Engaged with customers to build rapport and loyalty. Solved customer challenges by offering relevant products and services. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Provided positive first impressions to welcome existing, new, and potential customers. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to effectively build rapport and lasting relationships. Built relationships with customers to encourage repeat business. Assessed customer needs and utilized suggestive selling techniques to drive sales. Rotated stock and restocked shelves to maintain product availability and store appearance. Managed returns, exchanges and refunds in accordance with store policy. Prioritized helping customers over completing other routine tasks in store. Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Packaged and shipped specimens to central lab daily. Centrifuged blood samples as outlined in clinical protocols. Tracked collected specimens by initialing, dating, and noting times of collection. Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Completed proper sanitation and cleaning of equipment and work areas between patients. Logged patient information and recorded results into system. Stocked phlebotomy cart or carrier with appropriate supplies. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Collected fluid or tissue samples by using appropriate collection procedures. Conducted venipuncture and other CT procedures.

Host

Cracker Barrell, 4700 Portsmouth Blvd,

Chesapeake, VA 23321

September 2018 - March 2020

Education

Associates Of Arts in Psychology May 2024

Hinds Community College, Pearl

Organized daily work based on collection priority. Used personal protective equipment correctly to protect coworkers and patients. Assembled tourniquets, needles, and blood collection devices to prepare work trays. Addressed questions and concerns to educate patients on collection process and procedures. Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Monitored seating area and checked restrooms regularly to keep spotless. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Supported servers, food runners, and bussers with keeping dining area ready for every guest. Answered customer questions about hours, seating, and menu information. Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Took initial drink orders and relayed information to wait or bar staff. Opened and closed seating sections according to volume of guests. Seated patrons based on guest preferences and seating availability. Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

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