Health Care Scheduling Coordinator
Resume:
Breeah Marsh
Diberville, MS *****
***********@******.***
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator/Receptionist
Home Instead-Ocean Springs, MS
November 2022 to Present
• Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Use technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Apply operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Manage multiple priorities
• Operate telephone and other medical hospital digital programs
• Manipulating and correcting information in various databases or records
• Contacting customer/patients by telephone to explain pending or new consult requests
• Seeking guidance with difficult and more complexed consult problems to identify workable solutions.
• Ensuring patient/customer appointments are made with other facilities, contract site, or providers. Medical Receptionist
HEALTHCARE-Biloxi, MS
February 2017 to August 2022
PBX operator is responsible for switching calls on local lines within the internal telephone system of a large company or corporation. PBX stands for private branch exchange and is a system that enables users to have external telephone line.
• Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Use technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Apply operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Manage multiple priorities
• Operate telephone and other medical hospital digital programs
• Manipulating and correcting information in various databases or records
• Contacting customer/patients by telephone to explain pending or new consult requests
• Seeking guidance with difficult and more complexed consult problems to identify workable solutions.
• Ensuring patient/customer appointments are made with other facilities, contract site, or providers. Education
High school diploma
Harrison Central High School - Gulfport, MS
May 2016
Skills
• Front Desk
• Multi-line Phone Systems
• Office Management
• Guest Services
• Medical Terminology
• Medical coding
• Communication skills
• Sales
• Customer service
Certifications and Licenses
Driver's License
Assessments
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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