Customer Service Restaurant Manager

Julianne *********@***.*** Gannon Olathe, KS

WORK HISTORY

Restaurant Manager (Management) at CrM

**/**** - **/**** (5 years)

*Take dining reservations.Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.*Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.*Order and purchase equipment and supplies.*Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.*Investigate and resolve complaints regarding food quality, service, or accommodations.*Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.*Schedule staff hours and assign duties.*Establish standards for personnel performance and customer service.*Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.*Review work procedures and operational problems to determine ways to improve service, performance, or safety.*Greet guests, escort them to their seats, and present them with menus and wine lists.*Maintain food and equipment inventories, and keep inventory records.*Count money and make bank deposits.*Keep records required by government agencies regarding sanitation or food subsidies.*Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.*Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.*Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.*Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.*Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.*Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.*Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.*Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.*Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.*Monitor employee and patron activities to ensure liquor regulations are obeyed.*Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.*Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities. EDUCATION

Johnson County Community College

Graduated 1988

Hotel/restaurant mgmt

SKILLS

customer service, 0 year

purchasing, 0 year

training, 0 year

budgeting of expenses, 0 year

inventory control, 0 year

management, 0 year

food quality, 0 year

customer satisfaction, 0 year

restaurant operation, 0 year

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://x.com/Pleats38Masters

Linkedin, https://www.linkedin.com/in/scott-walloch ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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