Front Desk Customer Service

Brandi Fregeau

*** ******* **. *********, ** ****4

Cell: 708-***-**** Email: ****************@*****.***

Profile

Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare and Customer service, Management.

Skills

Type 60 words per minute

Team Player

Creative problem solving

Sterilization techniques

Strong medical ethic

Medical Terminology

Organizational skills

CPR certification

Accomplishments

Developed and organized charts for all new and current patients, routinely updating information for physician reference.

Computer proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Documentation

Wrote and Edited documents to keep staff informed on policies and procedures.

Charting

Professional Experience

Reception/Front Desk

December 11, 2023 to Current

Dr. Angela Intili – Joliet, IL

Reception/Front Desk. Answering phones, making/scheduling patient appointments. Billing patient’s for visits and procedures, as well as, verifying benefits. Regularly updating patient charts and demographics. Sending out orders and faxes. Documenting patient calls and conversations. Calling patients to confirm appointments. I am also responsible for acquiring any records they may have with another provider.

Patient Intake

March 2022 to August 2023

Banyan Treatment Center – Naperville, IL

Patient intake/Front desk. Filing and chart updating. Intake and exit surveys, Supply inventory, administering drug tests, case management, and organizing. I was responsible for building new patient welcome folders. Verifying patient insurance benefits and demographics. Regularly updating patient charts with session notes from therapist, nurses, and doctors. We also had to note any time we spoke on the phone with a patient or their family in their charts. I was responsible for drug testing, inputting results in charts, and sending them out to a testing facility for a more detailed test. Completing and going over all legal forms with the patient.

Parts Coordinator

September 2016 to October 2017

Godwin/Xylem Dewatering – Lansing & Mokena, IL

Writing up work orders and ordering parts. Scheduling repairs, billing, packaging and shipping customer orders. Organizing product shelves and restocking parts.

Customer Service Rep/Manager

September 2015-2016 October 2017-2020

AutoZone – Joliet & Shorewood, IL

Organizing products on sales floor and inventory. Day to day sales reports, opening and closing store while managing staff productivity.

Front Desk Customer Rep

May 2012 to January 2013

Chicago IVF – Orland Park, IL

Scheduling and confirming patient appointments, organizing charts and converting patient information to computer file, registered new patient information onto the new patient portal. Collected payment from patient.

Manager

September 2003 to June 2012

Lynwood Sport Center – Lynwood, IL

Planning and scheduling birthday and private parties, maintaining a clean and safe environment for both employees and patrons and keeping records of inventory.

Education

Bloom Trail High School - 2003-2007

Chicago Heights, IL

Everest College – 2013-2014

References

Cherie Broadway – 708-***-****

Jessica Cushing – 815-***-****

Sam Slone – 815-***-****

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