Medical Assistant Customer Service

SHAMAIYA ELLISON

*** ******** ****** 706-***-****

**********@*****.***

MEDICAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Medical Assistant with over 2 years of experience. Excels in leveraging innovative patient care techniques and efficiency improvement strategies. Demonstrates a strong commitment to enhancing clinic operations through meticulous patient record management and the application of novel blood-drawing methods to minimize discomfort. Eager to adopt and mentor in cutting-edge practices, ensuring high patient satisfaction and team performance. Customer Service representative with over 3 years of customer service experience, equipped with exceptional communication skills. Proven ability to empathize with, listen to, and find effective solutions for customers all while maintaining a professional decorum. Employment History

Customer Service Representative, Convergent

2017 – Nov 2021

Medical Assistant, Medical Specialists

Dec 2021 – 2023

Skills

Time Management. Analytical thinking

Problem Solving. Positive Attitude

Leadership. Team collaboration

Organization. Clinic operations

Communication. Blood drawing techniques

Customer Satisfaction. Call handling optimization

Patient Care Management. Customer loyalty programs Conflict Resolution. HIPPA compliance

Training and Development

Efficiency Improvement

Feedback System Implementation

2

Education

Highschool Diploma, Burke County Highschool

Aug 2013 – 2017

Medical Administrative Assistant, Ultimate Medical Academy Aug 2017 – Dec 2020

Clinical Medical Assistant, Breath of life training LLC Jan 2017 – 2020

Surgical tech, Miller Motte

2024 – Present

Internships

Medical Assistant, Medical Specialists

2021 – 2021

Completed my one month internship at this doctors office and was hired on after I completed the internship.

Contact this candidate