Asset Management Security Clearance
Resume:
DEREK SLIDER
TECHNICAL SUMMARY:
●A+, Network+/Certification pending
●Procurement
●Asset Management
●Basic network design
●Windows 10, 11
●Resource mapping: printers/shares
●Hardware installation/configuration
●NTFS File/Folder management
●Microsoft Office 2003/2007/2010/2013/2016
●Office 365 2019/ Exchange Admin
●Manage driver signing.
●Extensive Knowledge of SCCM
●Extensive Knowledge of Group Policy Objects (GPO)
●CRM (Salesforce, Service Now, Samanage)
●Azure/ Cloud services
●Exchange Server 2003, 2008, 2016, 2019
●VPN Technologies PPTP, SSL, LT2P
●VMWare
●Linux, Unix, Ubuntu, RedHat
●WebEx Instructor
●MDM/iOS
●Cisco Telepresence/WebEx/LifeSize
●JAMF
●System backup, security access, antivirus, and firewalls
●SQL Server 2019
●Extensive Knowledge of Microsoft’s WSUS
●Security Clearance (Inactive)
●ADDS administration.
●User account management / Active Directory
●System backup & recovery / Imaging
●Implement local security polices.
●Network/OS troubleshooting
●Multi-media/Graphic Design
●TCP/IP troubleshooting
●40+ WPM Typing
●DNS, WINS, DHCP administration
●Cabling: CAT 5, Thin-net coaxial
●Knowledge of various Mac OSX
●Mac Notebook Troubleshooting
●Microsoft Teams Troubleshooting
●Onboarding IT Instructor
●SharePoint 2019
●AWS
●Data Center Management
●CloudM, BitTitan, MigrationWhiz
●GWSMO / GWMM
●ITIL Implementation
●Inventory and Logistic Coordination
●Jira
●PowerShell
●Golden Gate
●Java Scripting
●SLA & SLM
EAM
EDUCATION:
United Education Institute, San Diego, CA / Computer Systems Technician
Central Texas College, U.S. Naval Base / Computer Science B.A. (pending)
United States Navy, Norfolk, VA / Computer Systems Technical Training
University of Texas, Austin, TX / General Study’s coursework
Professional Experience:
MACH Network, Carlsbad, CA 10/23-Present
Senior Network Engineer
●Our fully managed solutions provide reliable, secure, and cost-effective connectivity using enterprise-class 4G & 5G routers combined with service on the best available 4G, 5G, or satellite networks. In addition to outstanding pre-sales support, MACH provides world-class remote monitoring and management of the devices, data plan usage monitoring, and ongoing technical support.
●Troubleshooting all Cradle points and their 4G and 5G functionality
●Provisioning and configuring routers before shipping to supported vendors.
●Managing AReS and its fully managed POTS Replacement solution that includes enterprise-grade hardware, software, and support in an unparalleled, complete, cost-effective solution.
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
Beyond Finance, San Diego, CA 04/21- 04/23
Senior IT Engineer / Site Lead
●Provided remote IT support for all end users (ConnectWIse)
●Established Procurement tasks to reduce errors and speed up the process of communication within the IT infrastructure.
●Maintained, analyzed, and repaired end user computer systems, wireless devices, software applications, and hardware peripherals for internal employees.
●Supported and Maintained end user accounts via AD (SalesForce)
●Completed end user issues via Salesforce (CRM)
●Site Lead managing all shipping of Computer Hardware as well as overseeing Access Points and Server Room Activities
●IT Onboarding Instructor/Trainer for all New Hires
●Microsoft Office 365 Administrator for Client/Employee operation
●Troubleshooting Basic TCP/IP issues
●Deployed MDM software applications for end users (Citrix Endpoint)
●Administered VPN client for end users for remote operation (Global Protect)
●Administration of network computers including software, hardware, servers, desktop and licenses.
●Responsible for Administration of Desktop Engineering and End User Computing tools like SCCM, Anti-Virus, VDIs and other Endpoint Security products
●Oversaw administration of company hardware (primarily MacBook Pros& Dell PC’s)
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
●Managed Enterprise Asset Management with the companies IT infrastructure via purchase tracking and execution
●Produced a cloud-based IT Service Management guideline to maintain company asset management from anywhere via Service Now
●Applied SLA expectations within our IT infrastructure to ensure SLM activities are met
●Monitored and relegated with our company vendors (Acer, HP, Dell, etc.) all SLA financial goals and expectations for hardware accountability
Harris & Associates, San Diego, CA 09/20 – 04/21
Senior Desktop Support Tier III
●Provided remote IT support for all end users
●Maintained, analyzed, and repaired end user computer systems, wireless devices, software applications, and hardware peripherals for internal employees.
●Supported and Maintained end user accounts via AD
●Completed end user issues via Samanage (CRM)
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
●Managed Enterprise Asset Management with the companies IT infrastructure via purchase tracking and execution
●Produced a cloud-based IT Service Management guideline to maintain company asset management from anywhere via Service Now
●Applied SLA expectations within our IT infrastructure to ensure SLM activities are met
●Monitored and relegated with our company vendors (Acer, HP, Dell, etc.) all SLA financial goals and expectations for hardware accountability
●Established and maintained effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
●Demonstrating use and operation of desktop and network systems for Agency computer users.
●Responded to user requests and providing effective customer service using clear communication skills.
●Imaged and rolled-out new PCs, Supported existing ones and cleaned and redeployed ones from employees during onboarding/offboarding process.
●IT Onboarding Instructor for all New Hires
●Provided Google Workspace troubleshooting and access to all company collaboration tools such as Gmail, Calendar, Meet, Chat Drive, and Docs.
●Work with project managers, clients, and technical teams to define migration requirements and timelines.
●Installed, configured, and managed migration tools like CloudM (Automation for Microsoft 365 & Google Workspace, BitTitan MigrationWhiz (email migration tool), Google Native- GWSMO( Sync) and GWMM (migration manager)
●Responsible for ITIL Implementation and efficient practices within the IT Infrastructure. Aligning all company objectives with the proper ITIL collaboratives.
●Responsible for Inventory and Logistic Coordination within the IT Infrastructure
●Provided immediate implementation of all Jira project tracking and project management
●Responsible for Java Scripting within the Webpage IT Infrastructure
LPL Financial, San Diego, CA 06/19 – 09/20
Senior IT Support Engineer
●Perform Various Production Support Activities
●Solidify Root Cause Determination
●Administer Performance Tuning and Diagnostics of Windows Servers
●Provide Essential Functions; such as 24x7 application and Database production support
●Processes and Governance of SOW Contractors across Technology
●Maintain the hardware and software systems including troubleshooting, backup systems, maintaining user accounts, network, security parameters, and system debug.
●Administration of network computers including software, hardware, servers, desktop and licenses.
●Provided Google Workspace troubleshooting and access to all company collaboration tools such as Gmail, Calendar, Meet, Chat Drive, and Docs.
●Responsible for ITIL Implementation and efficient practices within the IT Infrastructure. Aligning all company objectives with the proper ITIL collaboratives.
●Responsible for Inventory and Logistic Coordination within the IT Infrastructure
●Provided immediate implementation of all Jira project tracking and project management
●Responsible for Java Scripting within the Webpage IT Infrastructure
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
●Managed Enterprise Asset Management with the companies IT infrastructure via purchase tracking and execution
●Produced a cloud-based IT Service Management guideline to maintain company asset management from anywhere via Service Now
●Applied SLA expectations within our IT infrastructure to ensure SLM activities are met
●Monitored and relegated with our company vendors (Acer, HP, Dell, etc.) all SLA financial goals and expectations for hardware accountability
Digital Force Technologies, San Diego, CA 12/18 – 02/19
IT Administrator
●Digital Force Technologies (DFT) is an engineering firm providing rapid, tactical, engineering solutions to customers with special or unique requirements.
●Administration of network computers including software, hardware, servers, desktop and licenses.
●Responsible for user support, installation and configuration of computer applications.
●Maintain the hardware and software systems including troubleshooting, backup systems, maintaining user accounts, network, security parameters, and system debug.
●Determine security access and systems integrity relating to confidential data, passwords, and computer viruses.
●Administer the security of the local area networks (LAN), WAN interfaces and firewall and security systems.
●RedHat Linux OS usage for faster infrastructure performance within our operating environment
●Building Data Center Infrastructures based around facility standards i.e. space, power, cooling, security and management. As well as; servers, storage, networking procedures, racks & cables, UPS, & DCIM.
●Provided Google Workspace troubleshooting and access to all company collaboration tools such as Gmail, Calendar, Meet, Chat Drive, and Docs.
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
●Managed Enterprise Asset Management with the companies IT infrastructure via purchase tracking and execution
●Produced a cloud-based IT Service Management guideline to maintain company asset management from anywhere via Service Now
●Applied SLA expectations within our IT infrastructure to ensure SLM activities are met
●Monitored and relegated with our company vendors (Acer, HP, Dell, etc.) all SLA financial goals and expectations for hardware accountability
●Responsible for Inventory and Logistic Coordination within the IT Infrastructure
Quidel, San Diego, CA 02/18-12/18
IT Engineer II
●Responsible for bridging communication, activities and knowledge between end user support and back-end service,
●Coordination of IT service alignment. Customer focus and user satisfaction is of the utmost importance.
●Perform the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
●Developed and Implemented a Software Update Schedule for Lab IT equipment- Security Updates Distribution using SCCM and manage Patch Testing, Pilot and Production Deployment through change and Release Process.
●Leveraged enterprise level toolsets via Software Deployment
●Responsible for Administration of Desktop Engineering and End User Computing tools like SCCM, Anti-Virus, VDIs and other End Point Security products
●Service Now functionality with Asset Management including hardware (employee workstations, servers, mobile devices, etc.)
●Managed Enterprise Asset Management with the companies IT infrastructure via purchase tracking and execution
●Produced a cloud-based IT Service Management guideline to maintain company asset management from anywhere via Service Now
●Applied SLA expectations within our IT infrastructure to ensure SLM activities are met
●Monitored and relegated with our company vendors (Acer, HP, Dell, etc.) all SLA financial goals and expectations for hardware accountability
●Troubleshoot on SCCM Distribution failures and Validating Packaged Applications for Deployment Readiness.
●Supported Microsoft tools and technologies like Office 365, Sharepoint, Onedrive, DNS, storage and networking as necessary
●Created and deployed Software Images (Windows 10) for Endpoint Devices
●Troubleshooting and Managing users and computers via Active Directory i.e. New Hire and Managing User Accounts
●Provided Google Workspace troubleshooting and access to all company collaboration tools such as Gmail, Calendar, Meet, Chat Drive, and Docs.
ResMed, San Diego, CA 04/17- 02/18
IT Endpoint Engineer
●ResMed changes lives by developing, manufacturing and distributing medical equipment for treating, diagnosing, and managing sleep-disordered breathing and other respiratory disorders.
●Perform the installation, configuration and ongoing usability of desktop computers, IT Lab equipment, peripheral equipment and software within established standards and guidelines.
●Leverage advanced knowledge of voice services platform to create standards and documentation for troubleshooting practices.
●Responsible for bridging communication
●Coordinating activities and knowledge between end user support and backend service
●Facilitation of Endpoint service alignment and coordination.
●Customer focus and user satisfaction
●Provided Google Workspace troubleshooting and access to all company collaboration tools such as Gmail, Calendar, Meet, Chat Drive, and Docs.
Outside Consulting /IT Technical Support/Certification Training 09/16-03/17
●Helped service the company “Flippin Pizza” and True North Equity by being their on-call Technical Support, Website Word Press, and Dragon software functionality.
●Freelance IT Support within the “Flippin Pizza” and True North Equity infrastructure
●Certification training for A+ and Network + qualification
McGraw Hill 09/15-08/16
Information Technologist Tier II
●Log service request within our Salesforce ticketing systems
●Provided IT support over the phone utilizing remote tools to internal employees.
●Diagnose client problems by asking accurate questions in a professional and timely manner.
●Resetting user passwords and account management through Active Directory
●Performed troubleshooting on all Mac Notebooks (Air, Pro, etc)
●Utilize MS Outlook 2010/ Windows 7/8&10 and accurately identify and prioritize every call.
●Experienced in troubleshooting, root cause analysis and break/fix of PC hardware, printers, network connectivity issues, Microsoft Outlook, Windows 7/8.1 or 10, Microsoft Office
●Applied troubleshooting procedures in SCCM (software pushouts)
●Experienced in troubleshooting and break/fix of PC and IT infrastructure issues related to: Printers, Scanners, PCs, Laptops, Tablets, Routers, Switches, File Storage Servers
●Completion and closing of 40 - 60 tickets per day.
Carefusion 03/15-08/15
Help Desk Technician
•Provided Technical (Help Desk) Support to learning management systems.
•Provided Technical Support for the Medical Equipment
•Provided remote troubleshooting solutions for computer or operating systems issues that effected company and customer users
•Worked closely with other departments for collaborating IT Projects
•Provided troubleshooting assistance via conferencing and telephone
Vistage 04/14-01/15
Online Support/Help Desk Technician
●Developed and supported a wide range of enterprise business systems for our staff, field operations, partners and members; with an emphasis on portals, social networks and online meeting tools.
●Troubleshooting software discrepancies via the Help Desk by fielding calls (100+ calls per day)
●Implementing information through Salesforce for all Vistage clients
●Completed all Help Desk PC/MAC desktop issues for Vistage clients and employees
●Received high praise for commitment to customer service and ability to provide immediate support with minimal supervision/prior experience.
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