Customer Service Data Entry
Resume:
Willie B Douglas
Killeen, TX 76542
****************@*****.***
(254) 415- 7678-primary
OBJECTIVES
Looking for a full-time, permanent position with a competitive compensation benefit package. A position within a reputable organization that will allow the use of the acquired education and skills achieved. Being a dedicated multi-tasker with strong verbal and written communication skills. who's organized and attention to details. Experienced in dedicating time to learning policies, procedures, and regulations to get the job done accurately, professionally and in a prompt manner, works well under pressure.
SKILL SUMMARY
Microsoft Suites: Word, Excel, PowerPoint, Outlook and Access as well as Oracle, Workday, Salesforce and ECRM software database management
Typing speed of 55 words per minute
Database management and data entry
VDI and VPN systems experience
Excellent researcher
Customer service etiquette
Non-Commission Security License w/State of Texas
Quality control and Inspection experience (5+ years)
License insurance Agent (Health/Life/LTC/Annuity and Property & Casualty) Non-resident license in multiple states, as well as continual education and training to increase knowledge and renew licenses
Interested in obtaining new skills where necessary
EDUCATION AND TRAINING
University of Phoenix; Austin, TX – bachelor's degree in business administration
Academy of Court Reporting in Clawson, MI – certificate/diploma
EMPLOYMENT HISTORY
Home Health Carer
5409 Schorn Drive
Killeen, TX 76542
****************@*****.***
Owner/Operator since 10/01/2021 - present
Caring for the aged and disabled
Duties include keeping a clean, organized and healthy environment, well balanced meals and healthy activities, managing/scheduling and driving patience to their scheduled appointments, administrating medications as described by the doctors, grooming and laundry services. Helping clients with decision making and companionship.
Everise Inc
1011 Johnson Drive
McGregor, TX 254-***-****
Supervisor: Joely Lux (Operations Manager)
April 30, 2018 – 09/01/2024
As a licensed sales agent, in a work at home call center position, working on several lines of business. Duties; collect and record accurate information within several databases. Record conversations discussed with each client, sell insurance and ancillary products, i.e., medical, prescription drugs, dental, vision and short-term care plans, and vehicle policies. Educate clients on product options and offers. As well as upsell to current members and recommend a/or product(s) that best suit(s) the client’s needs. Lastly, be contracted with several insurance carriers in multiple states while keeping current on certifications.
As a customer service representative, after open enrollment. Duties: speak with members of various plans and inform them of the benefits and/or costs of specific services, provide customer service activities to keep member informed and up to date on the benefits the plan offers, take payments, schedule appointments, replace ID cards, send Explanation of Benefits, examine and explain claims information, submit appeals and file complaints, complete other duties as assigned. Reason for leaving, resigned.
T-tech formally Teletech
May 2016 – May 2017
1600 Eberhardt Rd
Temple, TX
In an inbound call center, duties; enroll prospect in insurance products, medical, prescription drugs, dental, vision, etc., educate clients on products based upon their needs, recommend a/or product(s) that best suits their needs. Reason for leaving, found another company which offered higher pay for the same work.
Harte Hanks June 2014 – May 2016
Licensed Insurance Agent
2800 Wells Branch Pkwy
Austin, TX 78728
Supervisor – Lori Andreassen
My reason for leaving, moved.
Duties include Enrolling patrons in insurance products, medical, prescription drugs, dental, short-term plans, etc., educate clients and recommend products based upon their needs based on the information provided by the client, upsell and cross sale to the same client or new clients on that call or on a future call. In an in-bound call center environment, collect and keep correct information within a database. Kept notes of the various clients of the discussion of each call.
Received recognition for holding the top sales position within the team and received many certificates and financial awards from the main client that Harte Hanks has served, for two years running. I have also received recognition from the customers who were helped to understand the products and the laws governing the products prior to their purchase.
Equis Financials
March 2017 – 04/01/2018
An Agent’s company
*********@**************.***
Working from home providing final expense products, long term care and annuity products to customers. commission only basis and part time. Duties included cold calling and door knocks. Reason for leaving... found suitable employment.
Grandma’s Hands Childcare
January 2013 – June 2014
Director/Owner
5404 Pelham Dr.
Austin, TX 78729
The owner/CEO implemented and ran a childcare home. Duties: obtained license, interviewed client and wrote business plans and contracts, create schedules, hire and fire employees, perform background checks, plan lessons and menus, and perform accounting reported suspected child abuse or neglect, educated children of ages 6 months to 12 years, and all other duties a business owner would perform to run a successful childcare business. Maintained training and certification as required by Child Protective Services. Reason for leaving… Personal injury, closed the childcare to prevent injury to the children or others.
Dun & Bradstreet
November 2010 - December 2012
Database Manager
5800 Airport Blvd.
Austin, TX 78752
Supervisor - Michael Saldivar
In an inbound call center, Duties collected and maintained accurate credit information on businesses; the information was extensive, from the type of business performed to the number of peopled; noted accurate information for upper management personnel only; financial and historical information is accessed and used to represent the credit worthiness of the organization so investors, lenders, partners and customers can view a business and decide whether or not it’s a good fit for then prior to doing business with that company. Reason for leaving Position outsourced.
References upon request
Contact this candidate