Front Desk Data Entry

History of being an effective team member with full understanding of policies and procedures as well as meeting the needs of the team. I am well versed in multitude of Microsoft Office products including Excel, Power Point, Outlook, and Word. I have the ability and proficiency to create, modify, and maintain spreadsheets for tracking progress effective procedures and efficient processes, as well accomplished work, and project costs. Effective in administration and professional support with valuable documentation evaluation, report writing, research, and file management skills. Proficient in gathering quotes and information related to daily work, upcoming and current projects, and reviewing customer requests. Continued to work with and for the military as a contractor and support those who are still going to war and embody all aspects of honor, integrity, commitment, loyalty, courage, and ethics.

EXPERTISE

Direct Patient Care

Data Management

Project Management

EPIC

Report Writing

Data Analysis

Strong Verbal and Written Communication Skill

Team Leadership

Public Speaking

Process Implementation

Document Scanning

De-escalation

Team Liaison

Skilled in Microsoft Products

Self-Motivated

Critical Thinking

Conflict Resolution

Risk Management Process and Analysis

Data Entry

Material Preparation

Inspection Review

Staff Development

Clerical Support

WORK EXPERIENCE

MANAGER and SALES REPRESENTITIVE Family Fitness

Grand Rapids, MI April 2023 to Present

Responsible for providing leadership, accountability and daily direction to the front desk and training team. This critical position must have a solid understanding of sales and franchise operational excellence. Provides excellent leadership and management to create a positive, successful environment for staff and clients. Oversee any client issues that cannot be resolved by the front desk team, and coach them on how to resolve future similar issues. Delegate and execute as needed.

PSYCHIATRIC SUPPORT STAFF TECH Pine Rest Christian Mental Health Services Grand Rapids, MI October 2022 to April 2023

The Psychiatric Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff will maintain department specific files that may be sensitive in nature. Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities). Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments). Check vital signs as assigned for people receiving psychiatric services. Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process. As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team. Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience. Performs related office duties such as patient registration, insurance verification and courtesy phone calls. May be responsible for data entry and maintaining medical records in clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.

PSYCH TECH Pine Rest Christian Mental Health Services Grand Rapids, MI

January 2021 to October 2022

40+ hours per week

Work directly with patients to help achieve treatment goals set by treatment team. Work closely with highly trained clinical staff, registered nurses, therapists, social workers, psychiatrists, and many others. Assist patients with difficult situations they may not fully understand or may have difficulty with and working through some of the more difficult situations. Work within EPIC to add comments to patient charts as well. Worked with de-escalation and physical management when necessary for patient and staff safety.

VECTRUS HVAC TECHNICIAN Tonopah Test and Training Range Tonopah, NV October 2017 to November 2020

40+ hours per week

I was responsible for assisting the deputy site manager with management, execution, and personnel supervision. Attended meetings as required for projects or investigative tasks and relaying information down to the shop level. Responsible for project development and quality control. I supported as needed, the cradle to grave functions for base engineering requirements, requirements assessment, planning, and project closeout. I worked with government engineers to identify, analyze problems, and developed technical solutions to new problems. Mentored other engineers, designers & drafters ensuring current and future work is done in a satisfactory manner for the customer as well as the company. I checked all calculations, engineering for accuracy, and served as lead or assistant lead technician as the company needed. Performed revisions, prepared reports & stayed within allowed budgets and time allotted for projects, thus having a work completion below cost and under the allowed time frame increasing the overall cost savings for the customer as well as the company. Ensured all work areas were kept clean, orderly and in a safe manner. Complied with all health, safety, and environmental rules, laws, codes, guidelines, criteria, and standards in the design and construction of real property facilities with zero onsite injuries to any personnel or damage to equipment. Sole person responsible for proper utilization and safeguarding of all government and contractor property provided for use within work area. Prepared reports and enforced safety and performance standards. Oversees internal training for assigned team members in compliance with company, OSHA and United States Air Force (USAF) requirements and key member in sourcing classes outside of company to further worker education. Responsible for precise execution of company time reporting procedures and accurate completion of timesheet with minimal corrections. Performed all other duties as assigned as lead or assistant lead in accordance with contractual, functional, and mission requirements.

C. MARTIN CO. HVAC TECHNICIAN Tonopah Test and Training Range Tonopah, NV November 2014 to October 2017

40+ hours per week

I started as an entry level technician completing daily assigned work with 2 other personnel. After approximately 1 year I was assigned increasing responsibilities which increased into becoming the assistant lead for the Heating Ventilation and Air Conditioning (HVAC) and I became responsible for assisting the shop lead with personnel supervision. Attended meetings as required for projects and relayed information down to the shop level. Responsible for project development and quality control. Supported cradle to grave functions for base requirements, assessment requirements, planning, and project closeout. I worked with government engineers to identify, analyze, and develop technical solutions to problems within and beyond expected customer and company requirements. I assisted with mentoring other engineers, technicians, designers, and drafters ensuring current and future work is done in a satisfactory manner for the customer as well as the company. Checked all calculations, engineering for accuracy, and serve as assistant lead technician. I performed revisions, prepared reports and stay within allowed budgets and time allotted for projects, thus having a work completion below cost and under the allowed time frame increasing the overall cost savings for the customer as well as the company. Ensured all work areas are kept clean, orderly and in a safe manner. Complied with all health, safety, and environmental rules, laws, codes, guidelines, criteria, and standards in the design and construction of real property facilities. I was responsible for proper utilization and safeguarding of all government and contractor property provided for use. Prepared reports enforced safety and performance standards. I was responsible for the oversight of internal training for assigned team members in compliance with company, OSHA and United States Air Force (USAF) requirements. I was responsible for precise execution of company time reporting procedures and accurate completion of timesheet. I performed and executed all other extra duties as assigned in accordance with contractual, functional, and mission requirements.

USAF CONSTRUCTION SQUADRON Nellis Air Force Base, NV October 2011 to December 2014

40+ hours per week

HVAC/R Craftsman/ Facility Air Conditioning Design

I was responsible for managing 67 assets valued at over $737,000; developed a monthly program for the operational check and maintenance of at least 6 units per month to ensure that units were continuously ready for missions, deployments, and as needed by customer request. I was the point of contact for multiple experimental missions in the southern Nevada region with an over-all value of $110 million. In charge of replacement of all major system components with zero downtime and 100% mission success. Ensuring that customers system stayed within tolerable ranges and no critical damage to equipment. Lead planning section in the design of facilities, supervised and managed troop projects with approximately 30 personnel with projects totaling over $8.5 million.

VOLUNTEER Vegas Valley Bible Church-Las Vegas, Nevada 2012-2019

6 hours per week

Assisted with maintaining peace and ensuring safety of over 200 attendees for weekly worship. Also aided in handing out food through the food donation program serving over 100 families weekly.

Las Vegas Rescue Mission 2012-2013

20 hours

Assisted with bedding arrangements, handing out food, and recruiting and training new personnel when they arrive at the mission.

MILITARY

US Air Force 2007-2014 Maintenance (3 yrs), Purchasing (1.5 yrs),

Planning and Design (2 yrs), Leadership (5 yrs)

EDUCATION HIGHLIGHTS

B.S. Psychology, Southern New Hampshire University, Manchester, NH 2018

M.S. Psychology, Southern New Hampshire University, Manchester, NH 2021

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