Customer Service Software Systems

Rubia (Cheryl) Gutierrez

402-***-**** • **********@*****.***

Dedicated and adaptable professional with extensive experience as a Senior Coordinator, customer service, and administrative roles. Proficient in managing complex operations, overseeing service and vendor performance, and utilizing a diverse range of software systems. Known for excellent communication skills, problem-solving abilities, and effective multitasking.

Acclimates easily to new procedures and software systems.

WORK EXPERIENCE:

Facilities Coordinator

Cushman & Wakefield • Omaha, NE 68106 • 06/2022 - Present

Supply general overall facility management services, including continuous

monitoring of 3 office buildings and 2 production facilities.

Address client inquiries and concerns ensuring prompt and quality issue

resolution and service delivery.

Use Serraview software for seating management for 3 buildings.

Respond to all facility inquiries and complaints, assess problems, and take

the necessary corrective action.

Coordinate with outside contractors for the service and repairs of equipment.

Follow protocol for safety procedures.

Create work orders and assign work orders to the engineering staff,

subcontractors, and vendors.

Report on open and closed work orders and check the status of open work

orders with the assigned party.

Request, review, and send work orders, bids, and proposals from vendors.

Verify final invoice pricing and process payments promptly along with the budget.

Train vendors on work orders and receivables procedures.

Manage complex work orders such as environmental issues and disaster recovery.

Create and record written communication between all parties.

Provide process and procedures training and direction to new associates.

Coordinate unique events in support of the client.

Aid with measuring and reporting key performance indicators against service level agreements.

Skills:

Accounting*

Customer Service*

Data Analysis*

Detail-Oriented*

Event Coordination*

Excellent Communication*

Facility Management*

Fraud Analysis*

Illustrations*

Inventory Control*

Photography*

Problem-Solving*

Project Management*

Scheduling*

Service Level Agreements* Training*

Travel & Tourism*

Vendor Management*

Web Design & Development

Work Order Management* Receivables*

Software:

Adobe Suite* AS400* DBS* Famis360* Lotus Notes*

Microsoft 365* Serraview* Visio* SharePoint* SmartSheets* Yardi

Education:

Metropolitan Community College

Omaha, Ne

Associates Computer Science

Nebraska College of Business

Accounting / Travel & Tourism

Senior Service Coordinator

Pella Windows & Doors of Omaha • 9845 S 142nd Street Omaha, NE 68138

Customer Service to internal and external customers. Aid with warranty claims, ordering parts and service needs, inventory control, and scheduling service appointments.

Coordinate the schedule for our field service technicians to be efficient and meet our customers' needs.

Conduct discovery over the phone and via e-mail to assess customer issues.

Develop and implement the proper action plan necessary to satisfy these customer issues.

Prepare and send the required documentation for all Warranty Claims from Pella Corporation.

Learn new software then train coordinators and management on new proprietary software.

Manage 7 other coordinators.

Divisional Forklift Sales Coordinator

Nebraska Machinery Company/Caterpillar • 11002 Sapp Bros Drive Omaha, NE 68138

Intranet Developer

Certified Transmission • 1801 South 54 Street Omaha, NE 68106

Fraud Analyst II

First Data Resources • 10910 Mill Valley Road Omaha, NE 68154

Web Designer/Associate Programmer

Methodist Health System • 8511 West Dodge Rd Omaha, NE 68114

Computer Operator

Commercial Federal Bank • 45th Farnam St Omaha, NE 68131

Receptionist

Accredited Insurance • 13329 Davenport St. Omaha, NE 68154

Manager

The Picture Show (Art Gallery) • 1455 NW 107 Ave Miami Fl 33193

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