Property Management Assisted Living

Margaret A. Driscoll

** ****** **., *******, ** ■ linkedin.com/in/margaretdriscoll

857-***-**** ■ *********@*******.***

Career Profile

Executive Operations Clinical Supervision Housing/Property Management

Dynamic senior executive and inspirational leader with nearly 20 years’ experience managing assisted living and long-term care facilities with a history of success in training, coaching and leading teams while providing direction and oversight of numerous facets of property management resulting in achieving premium quality care for residents. Exceptional ability to drive successful business and profit strategies while ensuring that highly trained and encouraged staff provide the best in assisted living service and care. Successful problem solver who values process improvement and collaboration with residents and staff. Proven track record of leading underperforming properties to excellence and revenue growth.

Dedicated manager who is known for exceptional commitment to meeting varied challenges facing seniors with innovative programming/services and for providing ‘home-like’ environments where seniors feel safe and empowered. ‘Hands-on’ leader and change agent who is exceptional at motivating and connecting with employees and leading teams toward goal achievement. Highly adept at improving processes and managing projects successfully, keeping on budget and meeting tight deadlines.

Key Areas of Expertise:

Clinical Supervision and Case Management Experience ■ HUD and LITCH Experience ■ Extensive Housing Court & Regulatory Experience ■ Conflict Resolution Specialist ■ Coaching, Training, and Development Specialist

■ Food Service Expertise: Cost and Selection ■ Award Winning Enrichment Programming ■ Collaboration & Process Improvement ■ Strategic Planning ■ Budgeting ■ Operations Management ■ Marketing Strategy

■ Extensive state wide collaborations with support services for elders/disabled populations.

Professional Experience

Executive Clinical Director:/ Marketing/ Veterans Administration Liasson to Veterans in Community.

Nationwide Home Health Care Agency, Medford, Ma (2017 to current) Responsibilities include

Trauma based case management care to veterans with PTSD, TBI, long term medical/psycho-social

Issues. In addition, provided case management to those with mental illness, homelessness, substance

Abuse, housing and medical insurance issues. Nationwide Home Health Care Agency also provides

Skilled nursing care to immigrant families (specifically Haitian and Hispanic) along with Elderly,

Young families with children with chronic health care issues, and others within the Middlesex

County areas. Direct responsibilities include community outreach, assessment of care needs, and

Providing a wraparound philosophy of care in developing a care plan that includes utilizing local, state

And private resources.

Executive Director: Operations/Sales- Senior Living, Landmark at Longwood, Boston, MA (2013 – 2017)

Oversaw daily activities of 100-unit, inner-city traditional and memory care assisted living facility; supervised team of 75 people. Provided extensive case management and advocacy for client base. Designed a comprehensive series of services incorporating all facets of support from physical, emotional, spiritual, and intellectual; providing support and guidance for seniors through periods of transition from ‘independent’ to ‘assisted’ to ‘skilled care’. Conducted follow-up assessments and tracked referrals. Concentrated on customer service, sales, and retention. Worked with management to analyze employee skills/deficiencies and develop and implement training plans. Created and executed marketing initiatives to expand business. Established and monitored budgets. Oversaw all aspects of property management including major renovations.

Selected Accomplishments:

■ Guided property through $5M renovation of five-story building.

■ Increased referrals and move-ins by 60% in first six months through extensive networking and community/hospital outreach.

■ Arranged internal computer training program for residents with assistance of Harvard University and Massachusetts Institute of Technology graduate students.

■ Worked with Red Cross on program to train on-property LPN students resulting in extremely low turnover.

Certified all staff in Alzheimer’s disease training.

■ Produced in-house ‘Farm-to-Table’ food program including hiring chef/manager to introduce organic food featuring locally sourced fresh fruit and vegetables and lean protein saving $500 per order twice weekly.

Margaret A. Driscoll Page 2

Professional Experience Cont.

Executive Director Development: Zelma Lacy House, Peabody Properties, Boston, MA (2004 – 2013)

Assumed leadership of 60 employees including the Directors of Resident Care, Business Operations, Facilities and all Health and Wellness activities for a 66-unit, premium service, comprehensive assisted living complex for elders. Led and managed successful and efficient operation of the development office, including oversight of key operational units; individual and planned giving; annual fund and development communications; corporate and foundation relations; special events and volunteer engagement; donor systems; prospect development; stewardship, patient liaison and amenities programs. Led donor systems team to set objectives and document procedures to centralize usage of the Raiser's Edge fundraising system creating office-wide accountability.

Additional Experience

Marketing Director, PTM Telecom, Cambridge, MA

Marketing Director, Cablevision of Massachusetts, Brighton, MA

Graduate Practicum, Massachusetts General Hospital Emergency Room, Boston, MA

Graduate Practicum, Division of Youth Services, Boston, MA

Education & Awards

Ph.D. Candidate in Counselling Psychology, Harvard University, Cambridge, MA

Master of Arts in Education, Suffolk University, Boston, MA

Master of Arts in Counseling Psychology, Suffolk University, Boston, MA

Bachelor of Arts in English, Suffolk University, Boston, MA

Awards:

2011 Mass ALFA Community Service Award (Team) / 2010 Mass ALFA Executive Director of the Year Award (Personal) / 2009 Mass ALFA Creative Programming Award (Team) / 2008 Mass ALFA Program Innovation Award (Team) / 2007 Mass ALFA Creative Programming Award (Team) / 2006 Mass ALFA Creative Programming Award (Team) / 2005 Mass ALFA Community Service Award (Team)

“Margaret Driscoll was an exemplary colleague of mine for four years during which she served as Executive Director of Landmark at Longwood assisted living community in Boston, MA. She took our property from barely surviving and literally changed the culture; we were amazed how quickly she filled the units, changed the food being served, initiating a ‘Farm to Table’ program that the residents loved and changed the programming that delighted the residents. She was a great leader and staff really respected her: see selected quotes below:

“Strong Leader who highlighted the skills of her employees, allowing them to shine and grow under her leadership." / “Someone that was liked by everybody, always a smile and encouraging word for staff and residents alike." / "A Leader who OWNED her responsibilities; understood the expectations of ownership and not only met but exceeded those expectations through revenue generation, outstanding regulatory audits, tremendous resident satisfaction surveys, marketing initiatives, and an inexhaustible energy and passion for all that she was involved in."

Chrissy Ward: Senior Vice President, Landmark at Longwood

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