Provider Network Customer Service
Resume:
TAMMY L HARBINSON
Otsego, MN **330
***************@*****.***
OBJECTIVE
Professional Sales & Provider Network Recruiter. 10 plus years of experience with a background in provider/client based assistance services as well as recruiting & customer service. JOB HISTORY/DUTIES
Quality Control Inspection -Medical Extrusion Technologies Elk River, MN Start 3/23-current
Patient Care Coordinator, Provider Network Specialist, Provider Network Recruiter Amplifon Hearing Health
Minneapolis,MN
Start Date: 02/2016 End Date: 09/2021
• Handle inbound and outbound calls from providers and patients wanting help on a variety of issues, accomplishing other tasks between calls, helping to hit company SLA benchmarks, while maintaining 90% quality scores for quality assurance.
• Recruit and contract high quality hearing care providers to join the network by initiating outbound calls to provider offices, confirming interest in participation in the network, and maintaining the appropriate documentation.
• Initiate and execute provider contracts and agreements from start to finish, meet targets to ensure contracts are being worked and closed in a timely manner.
• Support and communicate contract terms, payment structures, and reimbursement rates to internal and external customers.
• Demonstrate experience and success in executing multiple agreements on an ongoing basis • Proficiency in MS Office applications
• Serve the company’s external and internal customers using various platforms including phone, emails, screen sharing tools, and instant messaging.
• Serviced and growing the company’s accounts by working with sales teams and other internal departments to provide value to our network and customers. This includes, but not limited to, developing account growth plans & providing business solutions to our provider accounts. Sales Lead
Universal Promo Inc
Rogers,MN
Start Date: 07/2011 End Date: 11/2014
• Handled inbound and outbound grievance calls and escalations.
• Negotiate prices or terms of sales or service agreements for corporate accounts.
• Prepare and submit sales contracts for orders.
• Answer customers' questions about products, prices, availability, or credit terms.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Initiated quality assurance training and benchmarks for call center staff. Sales Support
Bernick's Companies
St. Cloud,MN
Start Date: 09/2003 End Date: 11/2006
• Plan commercial displays to entice and appeal to customers.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• Consistent ongoing support to Sales Lead.
• Managed key accounts through a weekly route, promoting and selling Bernicks' products to our clients. • Collaborated with other team members regarding sales goals and customer needs. EDUCATION
DEGREE: Bachelors Degree University of Wisconsin Superior Major: Physical Education
Minor: Community Health
Date Completed: 1998
Courses: Health, Sciences, Physical Education
Additional Skills:
Microsoft Office, Microsoft Teams, Salesforce
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