Customer Service Supply Chain

AMARINDER SHARMA

C: 647-***-**** E-MAIL: ***********@*****.***

OTTAWA, ON

CAREER OBJECTIVE

Seeking a position in Logistics, Supply Chain, Business Management and Administration where I can successfully apply and further develop my relevant experience in a stimulating and challenging environment.

WORK EXPERIENCE

Senior Logistics Coordinator- Eastern Ontario

Gamma-Dynacare, Ottawa, ON, Canada

(Dec 2020- July 2024)

• Supported operations managers to implement programs & policies to bring efficiencies, increase customer experience and reduce costs.

• Managed supplies, specimen pick-ups and deliveries for laboratories and clients.

• Liaised with a broad range of internal stakeholders including couriers, dispatch, warehouse, customer service, labs to resolve service and operations issues.

• Ensured all routes are covered by facilitating shift change requests, rescheduling shifts and ensuring coverage for late or absent employees.

• Generated, maintained reports, files, databases, and/or other documents to monitor and track service delivery performance.

• Performed quality assessments for routes and compliance with appropriate regulations.

• Monitored and arranged for vehicle maintenance scheduling and ensuring inspections.

• Facilitated fleet vehicle service with appropriate vendors and liaising with vendors. Site Security Supervisor (Isolation hub)

UCB1 & Arlington Group Inc, Ottawa, ON, Canada

(June 2020 - April 2021)

• Operational duties- managing security agents on site, maintaining reports, dealing with emergency situations, ensuring efficient execution of site security related operations.

• Deterring breach of isolation agreement between the guests and Government of Nunavut.

• Access control and visitor verification.

• Ensuring property and resident safety.

Shift Lead

Logistics and Transportation Starship Logistics, Mississauga, ON, Canada

(May 2019 - Sept 2019)

• Executed route scheduling, equipment handling, driver assignment and management.

• Performed liaising between drivers, management and the client.

• Customer service management.

• Company vehicle fleet management.

Dispatcher- Transportation

Midland Transport ltd., Brampton, ON, Canada

(Oct 2018 - May 2019)

• Performed operational functions, managed drivers, resources and equipment.

• Coordinated intermodal shipments, trailer-switching and prepared necessary documentations.

• Handled customer service, queries and shipment tracking.

• Assigning vehicles, trailers and equipment to the drivers.

• Vehicle fleet maintenance.

Dispatcher - Transportation

Safeway Freight Systems Inc., Mississauga, ON, Canada

(Jan 2018 - Sep 2018)

• Responsible for searching and booking loads.

• Undertook calculation and negotiation of carriage charges.

• Looked after custom clearance for cross-border loads.

• Handled client queries and shipment tracking.

Operations Executive

Safexpress Pvt. Ltd., Greater Noida, India

(Sep 2016 - Oct 2017)

• Spearheaded Inventory management: - FIFO implementation, Cross-docking, On-hold inventory management, Unconnected consignments management, Inventory discrepancy follow up.

• Assisted Operations Manager in policy and strategy formulation and implementation.

• Executed vehicle fleet management.

• Handled Transhipment documents verification.

Store Manager

MK and IB ltd T/a Domino’s Pizza Cambridge and Te Awamutu, New Zealand

(Jan 2012 - Sept 2012)

• Oversaw Inventory & Customer Service Management.

• Performed managerial responsibilities: - administrative support, recruitment and training etc.

• Commanded store performance management.

Supervisor- Parking enforcement

New Zealand car park monitoring services ltd (a division of Tournament Parking ltd) Parnell, Auckland, New Zealand (May 2010 - Dec 2011)

• Parking enforcement in privately owned properties. Monitored compliance of parking.

• Supervised issuing parking breach notices/fines to defaulters.

• Ensured property maintenance, safety and security of clients & resources. ACADEMIC CREDENTIALS

• Post-Graduate Diploma in International Business Management Lambton College, Mississauga, Ontario (2017 – 2019)

• Master of Business Administration- Logistics and Supply Chain Management Chitkara University, Chandigarh, India (2015 – 2017)

(Evaluated by WES as Master’s Degree for Canadian equivalency)

• Bachelor of Business Administration

Lovely Professional University, Jalandhar, India (2012 – 2015)

(Evaluated by WES as Bachelor’s Degree for Canadian equivalency)

• Diploma in Business Management

New Zealand Institute of Management, Auckland, New Zealand (2009 – 2010) SKILLS

Managerial, Administrative, Customer Service, Transportation, Logistics & Supply Chain Management. ADDITIONAL INFORMATION

• Multi-international (New Zealand, India and Canada) work experience.

• Multilingual (English, Punjabi, Hindi).

• Good interpersonal skills and relationship building.

• An apt sense of commitment, responsibility, and focus.

• An effective communicator with analytical and managerial skills.

• Valid Canadian Firearms Possession and Acquisition License.

• Computer/Software skills- MS Dynamics 365- Logistics ERP, Descartes Route Planner, Shiptrack, AS-400, LoadLink, Courier Complete, Fleet Complete, Geotab, ATrack and MS Office- Excel, Word and Outlook.

Contact this candidate