Business Systems It Field

Bob Triefler

772-***-**** • Port Saint Lucie, FL • ***.********@*******.*** • www.linkedin.com/in/bob-triefler Summary

Reliable, energetic and resourceful Network & Infrastructure Manager with over 2 decades of experience in the IT field. Accomplished in maintaining & securing a fully functional, high-performing business systems. Expert in new installations, configurations and repairs. Detail-oriented, innovative and thorough to develop optimal resolutions for network availability and reliability nation wide. Passion for daily involvement Tier II \ III support for help-desk & end-users nation wide. Experience

Network Manager

Miele Inc. • Jan 2001 - Present

· Tier 2\3 support for HelpDesk & end-users on all unresolved Win PC issues - Ticketing: ServiceNow & Remedy.

· Strong analytical and problem-solving skills, with the proven ability to diagnose and resolve complex issues using a methodical approach.

· Deploy, maintain an enterprise-wide monitoring & alerting system, increasing availability by 40%

· Documentation, SOP’s, How-To's, FAQs and Knowledge base for help-desk reducing repair time by 33%

· Acted as an Internal MSP - Locally Supporting all on-prem hardware and services including web.

· Evaluated emerging technologies for potential adoption within organization's networking environment.

· Provided expert level technical support to end-users experiencing connectivity or other network-related issues.

· Maintained strong relationships with external providers to ensure seamless delivery of contracted services.

· Deployment of backup & recovery hardware and software increasing resilience by 25%

· PCI scans & resolution, including user compliance and website security

· Negotiate all network related goods and services reducing costs by 20% & increasing performance.

· Installation and configure satellite office networks US wide - In person & remote.

· Hardware infrastructure support for Dell and HP servers and related storage arrays.

· Cisco Meraki, Juniper, CheckPoint FW1, PaloAlto, Zscaler, IPHost, DxNetOps-Spectrum.

· Evaluated emerging technologies for potential adoption within organization's networking environment.

· Onboarding \ Offboarding of users

· End-user support - Microsoft 365 platform including Visio, MS Teams & SharePoint, Hyper-V

· Plan, coordinate and deployment of multiple infrastructure upgrades.

· Providing nation wide support from a remote office environment since 2005 for over 600 users. IT Help-Desk Specialist

Miele Inc. • Dec 1999 - Jan 2001

· Tier 1\2\3 support for end-users on all unresolved windows PC issues - Remedy & Email ticketing.

· Streamlining of PC setup procedures reducing setup time by 25%

· Managed passwords, permissions, and security settings for end-users within company network.

· Collaborated with other departments to ensure smooth operations across organization.

· Coordinated hardware replacements or repairs for damaged equipment.

· Documentation of repair and troubleshooting techniques resulting in 30% decrease in call time.

· Installed and configured software applications according to department needs.

· Provide end user training, technical onsite and remote support for Windows, Network & AS400 Education

DeVry Technical Institute

Electronics Technology - GPA 3.8 - Dean's List

Professional Skills

· Exceptional diagnostic & problem solving skills not only in person but remotely.

· In-depth knowledge of MS Windows operating systems, Win 7~11 Server 05~2019

· Excellent communication skills with a focus on team-building and customer relations.

· Outstanding organizational, multitasking, and project management.

· Proficient with Windows Active Directory, DHCP, DNS, Access control & Group Policy

· Remote connectivity support via AnyDesk, TeamViewer, Webex, Zoom, SupportAssist, KVM & RDP

· Proficient Technical Documentation & Knowledge-base article creator.

· Experience supporting common business applications such as Microsoft Office Suite, antivirus software, Visio, OneDrive and MS-Teams

· Supporting On-Prem hardware and software deployments, Web services & hosted applications.

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