Customer Service Office Assistant
Resume:
Kaley Hughes
Mangham, LA *****
******@*****.***
A hard working, dedicated, and polite employee who loves to learn new things. Authorized to work in the US for any employer
Work Experience
Office Assistant
Stoneybrook Assisted Living & Memory Care-West Monroe, LA April 2023 to Present
Administrative Duties:
• Filing purchasing receipts into their respective month (records)
• Assisting with office organization
Other Duties:
• Assisting with serving meals
• Personally feeding patients who are less ambulatory
• Assisting with kitchen clean up
• Assisting with activities
• Patient well-being
• Other requested duties
Inspector
Louisiana Department of Environmental Quality-West Monroe, LA May 2023 to July 2024
• Conducting inspections of permitted and unpermitted facilities
• Completing reports of inspections
• Notifying appropriate agencies
• Following up with previously inspected facilities
• Completing surveillance duties
• Continued Trainings
• Performing laboratory analyses
• Sampling bodies of water throughout the region monthly
• Submitting laboratory samples to appropriate laboratories Opthalmic Technician
Eye Central-Shreveport, LA
September 2022 to April 2023
• Performing all necessary testing, obtaining a background, and updating medications for each patient.
• Locating and verifying insurances
• Answering phones and scheduling appointments
• Performing in office treatments
Veterinary Assistant
PetCare Animal Hospital-Haughton, LA
April 2022 to July 2022
• Appointment prep (such as getting a background from the owner, getting a current and accurate weight, obtaining any needed blood samples)
• Restraining animals in various situations and specimens
• Filling medications
• All clinic cleaning duties and animal care duties Receptionist/Veterinary Assistant
Associated Veterinary Services-Baton Rouge, LA
December 2021 to March 2022
Phone sales and service
• Scheduling all procedures and appointments
• Problem-solving
• Assist the veterinarian and vet techs when needed
• All clinic cleaning duties
Customer Care Associate/Sales/Optician
Shenandoah Eye Clinic-Baton Rouge, LA
September 2020 to December 2021
Phone sales and service
● Completion of web-based insurance claim forms
● Problem-solving
● Assisted customers with selection, fitting, and adjustments of glasses Customer Care Associate/Sales/Optician
America's Best Contacts and Eyeglasses-Baton Rouge, LA November 2019 to September 2020
Phone sales and service
● Completion of web-based insurance claim forms
● Problem-solving
● Assisted customers with selection, fitting, and adjustments of glasses Personal Caregiver
Acumen-Baton-Rouge, LA
September 2019 to November 2019
Special needs caregiver
● Assisted with activities of daily, medication administration, and transportation Customer Service/Receptionist
Staring Plaza Veterinary Center-Baton Rouge, LA
June 2019 to September 2019
Phone-based customer service and appointment scheduling
● Processed customer payments
● Review/update of veterinary records
Research Assistant
Louisiana State University-Baton Rouge, LA
July 2018 to May 2019
Participation in an entomology research project which included analyzing and interpreting data, performing various scientific assays, and reporting any findings to my supervising professor. Paint Associate
Lowes' Home Improvement-Monroe, LA
February 2017 to August 2017
Customer service and sales
Secretarty/Assistant
Ruston Animal Clinic-Ruston, LA
August 2015 to May 2017
Veterinary Assistant
● Customer service and appointment scheduling
● Orientation of new staff
● Payment processing
● Basic animal care and assistance with medication administration and procedures Veterinary Assistant
New Creation Vet Clinic-Ruston, LA
May 2011 to August 2015
● Customer service and appointment scheduling
● Orientation of new staff
● Payment processing
● Basic animal care and assistance with medication administration and procedures Education
Bachelor of Science in Animal Science
Louisiana Tech University - Ruston, LA
November 2015 to November 2015
High school diploma
Mangham High School - Mangham, LA
May 2011 to May 2011
Skills
• Customer support
• Conflict management
• Animal Care
• Microsoft Office
• Windows
• Veterinary Assistant
• Typing
• Phone etiquette
• Communication skills
• Inside sales
• Kennel Experience
• Pricing
• Pet Care
• Time management
• Computer literacy
• Animal Restraint
• Front Desk
• Surveillance
• Ophthalmology Experience
• Memory Care
• Laboratory Experience
• Venipuncture
• Caregiving
• Pet Grooming
• Clerical Experience
• Animal Handling
• Laundry
Certifications and Licenses
Driver's License
Hazmat Endorsement
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