Victim Services Specialist
Resume:
Yvonne Conte
Elgin, SC *****
*******@*****.***
EDUCATION:
Midlands Technical College
Associate in Paralegal Studies
Graduated December 15, 2010
South University
Legal Studies, B.S.
GPA 3.4
Graduated April 23, 2012
South University
Criminal Justice, M.S.
Graduated June 20, 2015
GPA 3.4
EMPLOYMENT HISTORY:
Probation, Parole & Pardon Services, Office of Victim Services
02/2/2021 to 4/14/2022
Victim Services Specialist/Program Coordinator II
Columbia, SC
I registered victims of crime with the agency. I used available resources such as the agency’s internal databases, SC DMV, NCIC, internet search engines, and websites such as SPOKEO, Intelius, BeenVerified, Ekata, etc., to obtain valid contact information for the crime victim; located the crime victim and provided relevant notification. I added victims to parole/pardon hearing rosters for victims who called requesting to attend parole/pardon hearings in person or virtually. I tested WebEx equipment compatibility for victims and families to attend parole hearings virtually. Facilitated their appearance before the Board and provided them with as much information and referrals as necessary regarding the parole hearing process.
I collected, reviewed, and documented in PIC information from sentencing sheets from the county solicitor’s offices and PPP county victim's advocates.
I used OMSNext to create notification letters to victims listed on sentencing sheets from the county solicitor’s offices and PPP county victim advocates. I differentiated the letters mailed in OMSNext with DV or not DV cases for statistical purposes.
I collected, reviewed, and maintained a database of crime victims’ stats provided by the counties’ victim advocates in monthly reports. I prepared quarterly and final reports for the Office of Victim Services Director. I provided annual and fiscal stats for Victim Services to the Grants Administrator for federal grant applications.
I used various data mining techniques and assisted the County Office Victim Advocates by locating victims whose restitution checks have been returned to the SC Department of Probation, Parole, and Pardon Services. I collaborated with the Trust Accounting Department to ensure victim information was updated because of new contact information for the crime victim.
I drafted and mailed receipt letters to victims of crimes confirming their registration for notifications regarding inmates being housed by the SC Department of Corrections.
I collected, reviewed, and maintained monthly reports from the Victim Services Office’s Staff and the county offices. I keyed collected data from monthly reports from county victim advocates for statistical purposes. I prepared fiscal statistical reports and calendar statistical year reports for the Director of the Office of Victim Services and the Grants Administrator. I performed other duties as required.
Probation, Parole & Pardon Services, Office of Victim Services
02/17/15 – /2020
Victim Services Specialist (Grant Funded Position)
Columbia, SC
I received, reviewed, and processed returned victim notification letters sent from the Office of Victim Services and Victim Services Coordinators/Specialists to registered victims of crime by prioritizing returned mail by date; utilized available resources to find these crime victims whose notifications returned for incorrect or outdated mailing addresses. These resources would include the internet (reverse/phone lookup), public record search services, court records, a database internal to the Agency, and the SCDMV database. I prepared quarterly and monthly progress reports for VOCA-funded grant to the project director and SC AG Office. I trained and I supervised all the office’s interns.
I provide prompt and timely assistance to the victim(s) during parole and pardon hearings. Greeted and met with crime victims; discussed the parole/pardon process and answered questions from victims of crime; I assisted in the hearing room and provided outcomes to the victims once the Board voted on their case. I have performed other duties as required. The grant was completed on September 30, 2020. The Victim Services Specialist position was made into an SC State Full Time Employment position, and per state agency policy, the full-time position was opened to the public. I had to go through the interview process again.
Office of Human Services
04/16/2014 - 2/12/2015
Administrative Assistant
Columbia, SC
I performed administrative support duties for the Human Resources Director. I assisted the Human Resources Director with special projects such as the agency’s accountability report, risk assessments, Director’s Evaluation, and HR audits. I assisted in reviewing and editing desk manuals and standard operating procedures for Human Resources. I researched and assisted with determining HR issues. I coordinated and scheduled activities for events such as Business Writing Essential at Midlands Technical College, Supervisory Practices, effectively handled Conflict, and SCEIS PA and TM. I assisted with the Department of Justice of SC Highway's training development and retention program audit. I documented prior and current troopers from the start of the hiring process, training at the Academy, to new State Troopers assigned to a troop unit, and the resignation or termination process. I tracked all this data on the spreadsheets provided by the DOJ. I developed the DOJ desk manual for additional documents for the DOJ.
I posted job vacancies on NeoGov. I developed scoring criteria from supplemental questions. I forward applications that meet the minimum qualifications to hiring managers. I vetted applications for hiring managers. I received and processed outside employment requests for SCDPS hiring managers. I responded to employment verification requests.
Department of Office of Highway Safety & Justice Programs
11/12/12 - 4/15/2014
Administrative Assistant
Blythewood, SC
I performed data entry and control clerk duties. I used the SCEIS database to process and maintain Office of Highway Safety grants. I transcribed the meeting minutes and drafted memorandums from the Assistant OHSJP Director. I coordinated and scheduled quarterly staff meetings. I drafted and maintained requisition requests submitted by the OHSJP staff for the OHSJP business manager. I performed mass mailings for OHSJP committees and sponsored events. I performed customer service duties for the OHSJP phone lines. I drafted an end-of-year media buy report regarding a media outsourcing company.
U.S. ARMY
05/03-12/04
92G Cook
Fort Bragg, NC
I cooked and served meals in the Army dining facility at Fort Bragg. I assisted at recruitment events for potential recruits in the Army.
New Horizons
01/2000-11/2001
Sales Representative
Saint Louis, MO
I conducted 90-minute sales presentations. I reviewed sales contracts with clients.
Minnesota Army National Guard
04/1996 -11/1999
71L Administrative Assistant
Rosemount, MN
I researched and verified information on security clearance applications for new soldiers in the unit. I have written correspondence to soldiers regarding security clearance applications and maintained files for the security officer (SSO) in the Army Minnesota National Guard Military Intelligence unit.
Skills/Knowledge/Abilities:
I am efficient in planning and managing projects. Able to establish and maintain effective working relationships.
I communicate clearly and effectively. I have excellent record-keeping skills. I have superb organizational skills. I can meet time-specific deadlines. I establish rapport and communicate effectively with crime victims in correspondence and through phone calls. I can assist victims in navigating the parole hearings/parole release/probation process.
COMPUTER SKILLS:
Proficient in Microsoft Office’s Suites Programs; Parole Information Center (PIC) internal Agency database; Offender Management System (OMS) database internal Agency database; OVC PMT; SCDC Database; People search programs; Zoom; WebEx, Microsoft Teams
LICENSE AND CERTIFICATION:
South Carolina Notary Public Expires: September 1, 2030
Certified Victim Service Provider Current
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