Service Representative Customer
Resume:
Lead Collector
●Ensured compliance was established.
●Reviewed and monitored credit sources, credit files, customer applications and delinquent accounts
●Overviewed the process of gathering, compiling, and maintaining basic credit information.
●Negotiated with customers as needed
●Reviewed billing denial queues on a daily basis to ensure the timely resolution of denials.
●Monitored all aspects of billing activity and initiated appropriate corrective measures as needed as well as communicated performance data and associated actions plans to Senior Leadership.
●Maintained records on credit risks, delinquent accounts and incomplete files.
●Set up and/or obtain approval to set up new accounts and/or job accounts.
●Responded to all communications and requests for assistance from the associatesin a timely manner.
HBW 2017 - 2021
Collector
●Made contact with customers and attempted to initiate payments and payment plans in order to resolve delinquent statuses
●Collected payments on past due accounts
●Processed check-by-phone and/or ACH requests accurately and in confidence
●Communicated clearly, concisely and effectively with customers
●Read, interpreted and applied laws, rules, regulations, policies and/or procedures
●Effectively multi-tasked through the work day by speaking with customers and typing notes simultaneously
Covergys 2016 - 2017
Humana Customer Service Representative
●Provided Humana member customer support
●Enrolled new, incoming customers
●Exercised discretion and judgment in suggesting what service was best for the individual
●Engaged with customers in a professional and friendly manner
●Respond quickly and effectively to calls and emails as well provide necessary follow ups to calls and emails
Education
●Highschool Diploma
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