Hotel General Manager Middle East

TAREK LOTFY

Hospitality Expert

Success Story

BEST WESTERN PREMIER – AL BARSHA

General Manager

May 2023 – up to the present

Montreal Hotel Barsha opening and Rebranding

as Best Western Premier

HUES BOUTIQUE HOTEL

Hotel General Manager

March 2022 – April 2023

Full Start-up / Setup/ preparations and

operations of the Company and creating new

DNA for the company activities.

Hotel acquisition and Management agreement –

Branding – Legality

PDC INTERIORS UAE · PART-TIME

Hospitality Assets Management

Consultant

July 2021 – up to present

Dubai – RAK – Abu Dhabi

Advisor/ Project Management/ Interior

Design/ Fit Out / Procurement Management

/ Cost Control/ Innovation /MEP/ ROI

BAB AL NOJOUM RESORT - AL

HUDAYRIYAT, ABU DHABI

January 2020 – June 2021

Full Resort preparations and operations

start-up and set up and all required

operations and activity.

Bringing over 20 Successful years of experience and European training across various locations in GCC (UAE – Oman – Bahrain - KSA) or the opening, branding, and working with a number of five-star international hotels and had worked as 5-stars Hotels Cluster General Manager served as general manager 4-stars Hotels in UAE, Egypt, Oman, Bahrain, KSA and as Regional Revenue Director for Middle East and North Africa. Mobile No. +971-**-***-****

Email : *****.*****@****.***

Dubai, United Arab Emirates

EXPERT TRAINER

Asset Management & Evaluation

Maximizing ROI

Hotel Interior & Exterior Designs

Reviewing Budgeting, Statement Balance

sheet

P&L Control

Maximizing Hotels & country revenue

Yield Management tools Preferred Hotel

Group London

Value Driver Analysis Expert

GST, SST. Quality Audit, PMS BAPX system

Contracting, sales, and customer

regulations and rolls,

Market conditions & seasons, SAWT

analysis, environment & publicity

Customers, buyers, travel agency (needs,

motivations, buying reasons

ccommunications with variable levels in

different communities, departments,

authorities, Companies, and agencies all

over the Middle East

EXPERT IN SOFTWARES

Microsoft Office (Word – Excel –

PowerPoint)

Opera PMS

Protel PMS

Wish.net PMS

Sun System Back Office

Delphi – Rate Gain – Rate Tiger

Prologic Back Office

Opera RMS - Micros System

REFERENCES AVAILABLE ON REQUEST

13 YEARS WITH LOUVRE / GOLDEN TULIP HOTELS 2004 TO 2018 MAY 2004 TO JUNE 2018 IN GCC & AFRICA LOUVRE / GOLDEN TULIP HOTELS GROUP INTERNATIONAL PARIS

Across various locations in GCC (UAE – Oman – Bahrain - KSA) Throughout my time with Louvre Hotels Group, I have completed a wide range of projects for them globally. Please see listed below in more detail:

CLUSTER GENERAL MANAGER PRE-OPENING

Royal Tulip Act Hotel & Spa (5*) Sharjah, UAE & Royal Tulip 72 Hotel & Spa (5*) – Sharjah, UAE By Louvre Hotels Group

May 2016 to April 2018

Handled the pre-opening of the Royal Tulip Act Hotel - 5 stars, 180 Rooms, 6 outlets, and SPA Sharjah by Golden Tulip /Louvre Hotels International. Also, handled the Rebranding of the Royal Tulip 72 - 5 stars, 72 Rooms Sharjah, 5 stars, 4 outlets and SPA by Louvre Hotels

ACHIEVEMENTS:

Budget achievement with increase in ROI 10.6%

Smooth Preopening and High Guest Satisfaction at the opening stage

Cost Cutting AND Reduce COI

CLUSTER GENERAL MANAGER PRE-OPENING

Golden Tulip Media 7 Golden Tulip Al Barsha Hotel 4 stars Dubai, UAE Louvre Hotels Group

February 2014 to February 2016

Golden Tulip Media has a capacity of 177 Rooms and has an additional 5 outlets+125 Rooms 5 outlets. GENERAL MANAGER PRE-OPENING TASK FORCE

Royal Tulip Hotel &SPA 5 stars Alexandria – Egypt

Louvre Hotels Group

January 2013 Till Feb 2014

477 Rooms 14 outlets hotel managed By Louvre Hotels International Egypt Project Force Royal Tulip Alexandria & SPA – Egypt

General Manager - Preopening Task Force

5 stars and has 477 Rooms and 14 outlets in Alexandria, Egypt ACHIEVEMENTS:

Smooth Preopening and High Guest Satisfaction at the opening stage

Cost Cutting AND Reduce COI

Budget achievement with an increase in ROI

WITH THE PRESIDENT OF EGYPT AT THE HOTEL OPENING

GENERAL MANAGER

Golden Tulip - Al Barsha – 4 stars Dubai, UAE

Louvre Hotels Group

August 2011 to June 2013

Golden Tulip Al Barsha is a 4-star development and has a capacity of 125 rooms with an additional 7 outlets – pre- opening team.

ACHIEVEMENTS:

Maximizing profitability by 300% for the first year with 15 to 20% annually afterward

(Best Hotel of the Year in the Middle East and North Africa 2011 & 2013 & 2014 Golden Tulip / Louvre Hotels) Winner of Best Hotel in the Middle East 2011, 2013, 2104

Created new Restaurant Them Nights, Lobby Café, and Spa Centre

Created Market awareness for the Hotel Locally and internationally through Exhibitions and Media

Standardized the Hotel according to Dubai Tourism Authority Standard

- REGIONAL REVENUE & MARKETING DIRECTOR MIDDLE EAST AND NORTH AFRICA

(Louvre Hotels /Golden Tulip & Flamingo Hotels) (UAE & Middle East & North Africa) May 2006 till May 2016

Led the Revenue Management for 52 Hotels with over 4000 rooms Hotels in the Region and was in charge of maximizing revenue: parallel with my General Management responsibilities. ACHIEVEMENTS:

Participated in Expanding the Company Size by 500% within 10 years of joining.

Opening and Rebranding 12 Hotels 5 Stars & 4 Stars

Building Company Stand in ATM & AHIC

Representing the Company in Major Seminars and Conferences

Train new Regional Managers starting with 3 Regional managers currently 14 Members.

Participated in ATM, and ITB, WTM, Moscow shows.

* GENERAL MANAGER / SALES & MARKETING DIRECTOR 5 STARS Al Nawras Hotel Apartment Dubai Deluxe Hotel Apartment 5 Stars Sept 2009 to August 2011

Full Hotel operation in Charge – 364 Rooms 5 outlets – Luxury Hotel Apartment Cluster HOTEL MANAGER GOLDEN TULIP AL JAZEERA & TULIP INN HOTEL AL RAHBA June 2008 till Sept 2009

Handled the preopening and full operation of the Tulip Inn Hotel Al Rahba ACHIEVEMENTS:

Rearranged hotel operations

Created new Revenue Centers

Managed large size banqueting events, consisting of up to 500 people.

Lead the marketing in the Abu Dhabi Airport Area

Standardized the Hotel according to the Abu Dhabi Tourism Authority Standard

EXECUTIVE ASSISTANT MANAGER in Charge of Rooms

Golden Tulip – Bahrain 5 stars formally Hilton Bahrain June 2006 to June 2008

Golden Tulip Bahrain consists of 250 Rooms and an additional 8 outlets. In charge of room revenue, Sales, Front Office, and Housekeeping CORPORATE REVENUE MANAGER GOLDEN TULIP/ LOUVRE HOTELS Middle East and North Africa - May 2004 till April 2006 ROOMS DIVISION MANAGER

Zoser Partners Pyramids Hotel – Cairo, Egypt (400 rooms- 5 stars) September 2002 to March 2004

Operation in charge of Front Office & Housekeeping Laundry Business Center – Executive Lounge 12 YEARS WITH LE MERIDIEN HOTELS GROUP

LE MERIDIEN HOTELS GROUP 5 STARS HOTELS - EGYPT

Throughout my time with Le Meridien Hotels Group, I held a wide range of roles for them. as listed below in more detail:

FRONT OFFICE MANAGER

Le Meridien Luxor Hotel - (300 rooms) (5 stars)

August 2001 to September 2002

RESPONSIBILITIES:

Sales and Revenue -Training for F.O. members

Customer Service - Reception and Telephone Operation Le Meridien Pyramids Hotel & Resort - (560 rooms) (5 stars) ASSISTANT FRONT OFFICE DIRECTOR AND DEPARTMENT TRAINER 1998 to 2001

HOTEL PREOPENING EXPERIENCES

Louvre Hotels Group

Pre-opening Royal Tulip Ala Chrafiea Beirut 5 stars Pre-opening Royal Tulip Alexandria-Egypt 5 stars 477 Rooms Pre-opening Royal Tulip Skikda-Algeria 5 stars 220 Rooms Pre-opening Golden Tulip Al Barsha 125 rooms Dubai 4 stars By Golden Tulip – International Pre-opening Golden Tulip Dibba Resort 52 Rooms Oman 4 stars Golden Tulip Pre-opening Golden Tulip Bahrain 250 Rooms Bahrain 5 stars Golden Tulip International Pre-opening Golden Tulip Al Jazira Resort Abu Dhabi by Golden Tulip 90 rooms & 25 Challet Pre-opening Tulip Inn Al Rahba 3 stars Abu Dhabi by Golden Tulip Pre-opening Tulip Inn Media City 4 stars Dubai by Golden Tulip International Pre-opening Golden Tulip Seeb 4 stars Muscat by Golden Tulip International LE MERIDIEN HOTELS INTERNATIONAL

Pre-opening Le Meriden Cairo 5 Stars 701 Rooms Egypt Pre-opening Le Meriden Hurghada Hotel & Resort 5 stars 600 Rooms Egypt Pre-opening Le Meriden Pyramids Hotel & Resort 5 stars 560 Rooms Egypt Pre-opening Le Meridian Heliopolis 5 stars 302 rooms Egypt Pre-opening Le Meridian Luxor 5 stars 300 rooms Egypt EDUCATION AND QUALIFICATION

Certified Hotel General Manager by U Learning University Louvre Hotels Paris 2013 Hotel Marketing Certified by Abu Dhabi Tourism Authority Food and Beverage Management - Certification Emirates Academy Dubai 2014

Master’s degree – Business Administration & Management - Sadat Academy 2003 – Attested By UAE

Higher Studies Diploma in General Administration & Management -Sadat Academy - 2002.

Higher Studies Diploma in Hotel & Tourism Management - Sadat Academy - 1999 - 2001.

Bachelor of Commerce - (Accounting Dept.) - Cairo University PERSONAL ACHIEVEMENTS

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