Customer Service Client Advisor
Resume:
Claudia Villarreal
Odessa, TX *****
***********@*****.***
Work Experience
Client Advisor
Sewell BMW-Midland, TX
July 2024 to September 2024
Training into becoming Sales Client Advisor
• Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
• Assisted customers in selecting the right vehicle based on their needs, preferences, and budget constraints
• Participated in regular training sessions to enhance product knowledge and improve selling techniques Mechanical Coordinator Level II
LeasePlan-Remote
May 2023 to October 2023
• Reviewed and evaluated automotive mechanical claims to determine coverage, liability, and settlement options
• Conducted thorough investigations by gathering relevant information such as repair estimates, vehicle history, and policy terms
• Analyzed warranty contracts and policies to ensure accurate claim processing within established guidelines
• Managed a high volume of claims while maintaining quality standards for accuracy and efficiency
• Utilized industry-specific software systems to document claim details, updates, and communication records
• Provided exceptional customer service by addressing inquiries promptly and professionally
• Investigated fraudulent claims by conducting interviews, reviewing evidence, and coordinating with fraud prevention teams
• Maintained up-to-date knowledge of automotive technologies, industry trends, regulations, and best practices in order to accurately assess claims
• Coordinated inspections with field adjusters or independent appraisers when necessary
• Evaluated repair costs against industry standards to ensure reasonable pricing Store Manager
Firestone Complete Auto Care-Odessa, TX
January 2022 to April 2023
• Performing administrative tasks, such as managing and updating invoices, processing new orders.
• Delivering prompt, professional solutions for Boss inquires.
• Working to meet immediate goals of Boss interaction.
• Training and managing customer service staff in best consumer service practices.
• Representing the opinions and suggestions of the Boss to the company so the company has feedback from its Bosses.
• Suggesting improvements to customer service to higher management and staff.
• Implementing improvements to Automotive Technicians.
• Offer CFNA to every Boss.
• Maintain a strong working knowledge of all Firestone standards and practices as well as the company's products and services.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and Boss complaints to create methods to lessen recurring issues.
• Maintaining strong relationships with manufacturers, dealers, vendors, and sales representatives.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards, trainings, and new innovations, materials, tools, and processes. BDC Sales Dept. Manager, Service Manager Director, Assistant Service Manager
Assistant Service Manager
Spikes Ford Motor Company, Inc-Mission, TX
April 2013 to May 2018
• Supervised daily gross number reports, daily client satisfaction charts.
• Oversee payroll technicians, on daily Repair Order clocking inn and out.
• Responsible for safety of staff and service bays.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on experience and judgment to plan and accomplish goals.
• Perform a variety of complex tasks. Leads and directs the work to others. A certain degree of creativity was required.
• Provide cost reports to a manager or head of department.
• Supervise staff for Auto Sales Dept receiving inbound calls, and outbound calls appointments set and appointment show.
• Supervise and Lead Service Dept leads emails and phone calls.
• Recognized Employee of the year for 2017.
Service/Bodyshop Assistant Manager Director
Bert Ogden Chevrolet/Cadillac Megaplex-Mission, TX January 2009 to February 2013
• Coordinate meetings on daily basis for customer satisfaction reviews
• Schedule daily and weekly metric reports
• Conduct a weekly meeting on Customer Satisfaction Analysis
• Create daily goals to accomplish the percentage of Customer Satisfaction
• Create a Great First Call Impression to client on the purchase of new or pre-owned vehicle.
• Keep track of all changes on customer's phone number, address, and email profiles as needed for any further contact.
• Get with Extended Service Plan, and Insurance Companies to pay for customer repair on vehicle; and assure everything is complete and signed by required parties.
• Supervise work that consist of 65 to 100 employees on site doing simultaneous tasks to be complete daily.
• Set up a walk-through with client to assure everything on the vehicle repair is within customers satisfaction.
• Verify that work is complete by expected deadline due date. Service and Parts Director
Rodriguez Ford / Subaru-Pharr, TX
January 2005 to December 2009
• Director for Two Stores / Franchises Service and Parts Department
• Review Technician Trainings and Certifications
• Coordinate weekly meetings to address any concerns or issues that will affect the progress of employees.
• Create daily report for both stores of loss and profit service and parts department
• Review, analyze, and correct payroll for all personnel
• Coordinate and train personnel to meet Ford and Subaru Certifications
• In charge of submission and payments for warranty service claims
• Perform weekly inventory on Parts Department
• Perform all Job interviews on new applicants
Warranty Administrator
Hacienda Ford-Edinburg, TX
January 2002 to December 2005
• Submitted service warranty claims
• Prepared and worked on Ford payment schedules
• Reviewed technician work story to make sure the failure of the vehicle complied with part replaced.
• Reviewed paid and not paid warranty claims
• Corrected and resubmitted warranty claims rejected
• Performed Cashier Service and Parts daily balance report
• Answered inbound calls and directed to appropriate department
• Customer Greeter
• Performed Technician Payroll
• Right hand to Service and Parts Director Luke Vignuelt - I would perform all his daily loss and profit sales reports of the service and parts department. On a weekly basis would perform a report to assure technician certifications would not expire. He had me listen to service and parts employee hiring prosses. Trained me to witness and perform multiple terminations of employees.
• Worked on excel, word, and power point for verbal and visual reports to be conducted on daily meetings. Education
High school diploma
Skills
• Event planning
• Outside sales
• CRM software
• Expert
• Training & Development
• Writing Skills
• Microsoft Powerpoint
• Pricing
• B2B sales
• Windows
• Market research
• Account management
• Digital marketing
• Cold calling
• Procurement
• Expert
• Marketing
• Recruiting
• Budgeting
• Cashiering
• Sales management
• Microsoft Excel
• Interviewing
• Microsoft Word
• Business analysis
• Leadership
• Computer networking
• Branding
• Presentation skills
• Payroll
• Negotiation
• Public relations
• Merchandising
• Blogging
• Salesforce
• Typing
• Email marketing
• Spanish
• Social media management
• Project management
• Dealership experience
• Customer service
• Purchasing
• Customer relationship management
• Sales
• Analytics
• Microsoft Office
• Assistant manager experience
• English
• Business development
• Bilingual
• Computer operation
• Administrative Experience
• Research
• Automotive repair
• Supervising experience
• Relationship management
• Management
• Web Development
Certifications and Licenses
Driver's License
Assessments
Workplace safety — Proficient
March 2024
Using safe practices at work
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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