Customer Service United States

David Cash Moore

Indeed-certified, timed assessments:

Verbal Communication — Expert > August 2020

Attention to Detail — Proficient> January 2021

Mechanical Knowledge — Highly Proficient> March 2021

Basic Attention to Detail — Proficient > June 2021

Customer Service — Familiar > April 2021

Houston, TX 77028 *********@*****.***

+1-713-***-**** (Cell) +1-832-***-**** (Google)

Sales Generation with Technical Background, Ready to Work Now! United States Citizen, Honorably-Discharged United States Army Veteran, Healthy, Indeed-certified Verbal Communication Expert, Artificial Intelligence Technology Literate, Immediately Available Full Time, Drug-free, Mature, Single, Intelligent, Talented, Creative, English-speaking, Verifiable No Accidents or Tickets, Non-Commercial Class C Driver's License and Fully Insured Reliable Transportation, WOTC Tax Benefit Eligible

·Google presence creation via Google My Business and Guide, with over 12M views of contributions, reviews, and photos

·Business website domain, social media, blog, and content creator for my publication, atkinsonlawgroup.com, via GoDaddy

·Mature, dedicated, loyal, and dependable Army veteran, U.S. Citizen, seeking key, front-facing customer service, remote or hybrid position in safety-first, fast-paced, profit generating company

·Expert communication, both written and verbal, sales, computer and Microsoft Office 365 skills

·Physically adaptable; able to comfortably lift 50 lbs. and prefer walking, or comfortable sitting or standing for long periods

·Dependable transportation and time management skills equals little to no tardiness or need for schedule management and can be relied upon as a floater for company, filling in for temporary staffing gaps at other company locations.

·Office skills include IP phone programming, Microsoft Office 365, Gmail, Yahoo Mail, daily Yelp quotes inquiries with 100 percent response rate certified within 4 hours. Adept at flyer creation using Canva application.

·Computer literate, articulate, techno-savvy, and College Vocation Certified, agreeable to safety-first minded, OSHA-grade compliance regulated procedures and training as part of job expectations

·Honorably-discharged military veteran (Television Equipment Repair converted to Audiovisual Systems Specialist 26-Tango Military Occupational Specialty via Army)

·Formerly a personal business consultant and assistant to the owner and at the same time General Sales, Service and Online Marketing Manager for and with Hami Motors, Inc., a small used car dealership in Spring Branch Houston area;

·Moved on when project ended at Hami Motors Inc., to personally assist owner's cousin, Nima Mir, at Ryan Automotive Glass and Collision Repair Center, upscale operations serving River Oaks' resident's high-end vehicles, located in Midtown Houston, in the Montrose District;

·Veterans Administration medical provided (no medical insurance cost for this prospect needed).

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service Coordinator and Start-up Web Designer

Atkinson Law Group - Houston, TX

November 2021 to Present

Carefully qualify all prospective clients to insure our pro se group has the qualifications to inexpensively assist clients in their pro se legal filings. Anyone may contact one of our clients, directly, to get their take on our efforts on their behalf: email *********.***********@*****.***. As freelance/free styling Web Designer and Live Intake Coordinator, work from home on Dell equipment with network engineer support available 24/7 with highly secure, AT&T Fiber Optic capability and hard wired (no Wi-Fi) at 979 Mbps average internet speeds (verifiable on phone app). Have high end phone (OnePlus 8) and Microsoft Office 365 proficiency (Microsoft phone app connected to pc as well). GoDaddy Web experience with new startup, Atkinson Law Group, (a small paralegal support team and sole proprietorship.) High security internet is monitored by onsite network engineer who lives on the premises. Currently studying Windows Network Administration.

·Atkinsonlawgroup.com's network of volunteers are freeing the captives through concerted prayer, mentoring, and pro se constitutionally-informed arguments and litigious coaching for and on behalf of qualified indigent, pro se filers, institutionalized persons, addicts committed to recovery, and returning citizens who are often wrongfully convicted offenders with actual innocence or juvenile cases over 20 years old.

·Developed interactive mobile and pc-browser based web site through GoDaddy Web Builder program.

·ALG's first client, E.L.R., was freed from jail due to [God Alone ] the successful results of earnest prayers from our network of ministers and prayer warriors, and then miraculously returned to freedom, albeit on monitored parole status, with no violation recorded on his record (originally alleged by his parole officer.)

·Developed, authored and published the blog that can be accessed publicly by anyone but intended for those praying for E.L.R., to know specifically what to pray for: (blog link)

·http://atkinsonlawgroup.blogspot.com/2021/12/atkinsonlawgroupcom-website-now-live.html

Greeter, Cashier, Membership Sales, Kiosk Troubleshooter, Floater. Tunnel

Loader, Key man

Cadillac Express Car Wash & Royal Auto Spa 2005 Bingle Dr/249, & S Post Oak - Houston, TX

May 2022 to February 2023

Multi-tasking expert! Daily key man & floater, responsible for opening and closing, loading cars into tunnel, and operation of kiosk. Set up all 16 self-serve detail stations, with ULINE trash cans, towels, window cleaner spray bottles, leather/vinyl conditioner, air guns and cleared any obstructions in vacuum hoses. Insured all equipment was functioning properly and that grounds were kept tidy and trash free.

As Greeter, responsible to stand for hours at a time at the drive up entrance point of sale "kiosk" (takes cash or cards,) follow a script --thoughtfully and obviously at great expense, professionally designed by the owners' marketing advisors-- to smile, wave at every customer, then follow said script that explains all the advantages of having one of four "fast pass" express membership packages --each, which amount to less than a dollar a day, and that are conveniently, automatically billed to the customer's chosen credit or debit card once every 30 days.

We also, secondarily, sold professional detail packages for Jeremy, (owner of the "business within a business," essentially --namely, Royal Auto Spa--) for those who want to have someone else vacuum and detail their cars for them, either speedily or taking their time and offering every possible detail service one could ever want including shampoo of the seats or carpets of the vehicle, clay bar/buffing with carnauba or other high-grade wax, and headlight refurbishing.

At some point, I helped to troubleshoot and end a very troublesome, systemic reoccurring intermittent problem related to a faulty program that was turning of the membership data communication system at the kiosk every night at the same time. Turned out it was related to the Royal Auto Spa's detail package program that was turning off at that time every night, only at the Bingle location, whereas, the Bingle location is the only location currently with detailing services available.

Achievement: During my employment with Cadillac Express, I had referred to my employer, and groomed for their recruitment, a record-breaking salesperson, David Garza, who broke every sales record previously achieved at Cadillac Express.

Driver On/Driver Off (Returning to Prior Employer)

Car Spa Midtown Lube, Emissions, and State Inspection - Houston, TX

January 2022 to May 2022

Driver On/Driver Off & Front Service (Quick) Detail. W-2 Non-exempt.

High-end automobiles and NOT Inexpensive, FULL SERVICE, ultra-detail clientele (Meguiar’s Products mainly, but with Swiss wax available, the best in the business...) with swanky waiting area with cold A/C, free Wi-Fi, fully stocked coffee bar and vending machines, big screen televisions, super clean bathrooms while you wait. Offers lube, emissions and State inspection services replete with accessories like windshield wipers.

My job as Driver On was (in addition to scrubbing kamikaze bugs from the side view mirrors, grills and windshields with a horsehair brush...) to simply load the full-service cars onto the conveyor belt without delay.

Our customers/members come from homes located in River Oaks, down the street from us at a BMW and a Mercedes-Benz repair shop, and Ryan Automotive Glass and Collision Repair Center, in the Montrose District. he back-end detail center is where the cars really get the "Spa Treatment." The guys & gals who work there know what they are doing when it comes to the paints and how to protect them with a brilliant shine in the process, on the expensive, exotic cars

Many are professional limo, Uber, Lyft or other types of taxi drivers.

No matter whom, or from where they come, they all have high expectations of the employees at this location due to its reputation and history of high quality.

Loan Officer Assistant (Temp), Houseman, Airbnb

ALOAN Mortgage - Houston, TX

November 2021 to January 2022

·Note the short time (full time period shown only...) at this company. I could conceivably do this job much better with the correct training and without any language barriers. It was quite an experience and not that difficult for me. I actually worked for her, albeit, part time, as a Houseman, at her Airbnbs, on my days off from the job I got immediately after this one: Car Spa Midtown (=second trip there, incidentally, as I was offered my job back...)

Was helping Ms. Min Nicar, Loan Officer and former Real Estate agent, a beautiful, benevolent person, help her Chinese contacts invest in properties, mainly in Katy, Texas.

Eventually decided this particular position was not well suited to an English-speaking person since the clientele all knew how to only speak Mandarin. The language barriers, going both ways, incidentally, drove both myself and the Loan Officer a little bonkers.

The duties I had to learn as a Loan Officer Assistant, (but eventually ended up helping her with her Airbnb’s, instead, as a Houseman,) were as follows:

·Originate conventional and Government mortgages.

·Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.

·Keep up-to-date with conditions in the local real estate market and with changes in rules and regulations pertaining to both private and government-insured mortgages.

·Collect appropriate documentation from each applicant and deliver loan package in the time frames set by Min.

·Communicate complex approvals or denials to the borrower, real estate agent or builder. (It was especially difficult to get the appraisers to the homes when someone was there due to all the new building going on in Katy. The financiers of the loans sometimes made buyers jump through some hoops you'd never imagine existed for someone to comply with, who was from this planet, at least.)

·Maintain high levels of customer service while managing each applicant’s and Min's expectations.

·Make sales calls to potential and existing customers to retain current business and to develop new loans.

·Distribute market data, rate flyers and general loan information to the real estate community as directed by financial institution management.

·Comply with privacy policies and procedures to maintain customer confidentiality and information protection Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedure

· Complete and pass all required regulatory compliance training as assigned. Perform any additional duties and tasks assigned Min/Loan Officer.

Key Holder/Assistant Manager

Ryan Automotive Glass & Collision Center - Houston, TX

June 2021 to October 2021

Went in with the "carrot" that I would eventually run a body shop, but a turn of events caused a severe shortage in qualified help and there was in Houston at that time a dearth of auto body technicians. Add to that severe impact on business as a result of the Covid pandemic.

The owner and I spent countless hours with Indeed support, establishing the requirements for an employee, interviewing many who were sent to us, but finding there was nobody who could meet the standards set by us.

So, in response, rather than lower standards, decided to convince the owner to allow me to focus my energies on the glass business to justify my existence there at least, while the owner agreed to take a hiatus and spend some time with his family if I managed to obtain an SBA loan for him which I did.

Managed to obtain a 100 percent response rate to all quote requests advertised through the ever-expensive Yelp business account, and did some market research, ending up going with a brand-new glass supplier who was breaking into the Houston market and was extremely competitive as a result.

From the profits I generated was able to pay myself and keep the lights on and rent paid while the owner arranged to tow all the cars he had to a remote auto body man he trusted to do the job correctly, just trying to get the ones he had, finished.

We ended up having to lay off several workers who were not able to pull their weight. That was tough to do but a necessary "evil."

Afforded the opportunity to learn how to print checks to pay the parts people, the landlord, energy, Wi-Fi, and telephone companies, and contractors doing remodeling on the place, which checks were at least good: paid from the miscellaneous funds account used for the day-to-day business expenses.

Dealt with sometimes very stingy insurance companies and customers who had loaner cars, tracking them and payments, in the event there were some loaners which were not free. Some were, just depending on insurance and the discretion of the owner.

High anxiety working for a small business owner in that business climate, for sure, but survived it.

Driver On/Driver Off

Car Wash, Lube, Emissions & Inspections - Houston, TX

March 2021 to June 2021

Was offered my old job back after a summer hiatus to recover from the summer heat (direct sunlight, no cover!) at this job. Acclimatized, worked also from 1/11/2022 until 5/3/2022, left for different reasons the second time having to do with new management. Tip your car wash workers, people! It's hot out here!

Driver On/Driver Off & Front Service (Quick) Detail. W-2 Non-exempt.

High-end automobiles and high paying, FULL SERVICE, ultra-detail clientele (Meguiar’s car products mainly, but with Swiss wax available, the best in the business...) with swanky waiting area with cold A/C, free Wi-Fi, fully stocked coffee bar and vending machines, big screen televisions, super clean bathrooms while you wait. Offers lube, emissions and State inspection services replete with accessories like windshield wipers.

You'd think working at a car wash is super easy, right?

My job as Driver On was (in addition to scrubbing kamikaze bugs from the side view mirrors, grills and windshields with a horsehair brush...) loading them on to the conveyor belt. Mostly all the late or newer models of cars, like, especially, Tesla, or Bugatti, Porsche, Jaguar, Mercedes-Benz, BMW, and so forth, have strangely placed start buttons or credit cards you need to start them, don't even move forward, without a certain combination of sensors being activated, and all seem to have safety features that require experience to insure they don't lock up when moved (hard to figure out how to put into "car wash mode" aka "neutral" sometimes!)

Our customers/members come from River Oaks, down the street, and the Montrose District. Many are professional limo, Uber, Lyft or other types of taxi drivers. No matter whom, they all have higher expectations of the employees, here, due to the prices, than, say, the customers at Cowboy Car Wash.

Fun job once you get over the anxiety of not knowing what the hell you're doing! LOL! You always look like a guru car wizard, when even the customer doesn't know how to put their own car into neutral and you do!

General Sales, Service, and Online Marketing Manager

Hami Motors Incorporated - Houston, TX

February 2019 to March 2021

·As personal business administrative assistant to owner (Hami) refinancing and new financing mortgage on owner's homes (new purchase and refi), working with lender portal, mortgage broker, to get all necessary paperwork uploaded,

·Microsoft Office proficient: online web orders, invoicing, claims adjuster supplement submissions email communications, reconciliations, cash disbursement, quoting,

·Payroll for Hami Motors Inc.

·Assist company with its online presence, Yelp accounts (maintain a 100 percent response rate) and Face Book group, Google Business (messaging active) accounts, insuring pricing, pictures, reviews responses are maintained acting as agent, on behalf of the owner.

·Contract for "commission plus" payment arrangement, maintain 5-star ratings on Yelp, completed Used Car Sales Training Program (completed July 7, 2020), at a small but extremely fast-paced used car lot; mainly responsible for, among other things:

·ordering all hard-to-find parts for service bay technicians, glass technicians, auto body technicians, mechanics

·procure bids for building remodeling and maintenance contracts (waste management, air control systems, lighting and floor remodels and bills payments),

·successfully apply for and obtain SBA loan for owner.

·Negotiate supplements with insurance adjusters to ensure their companies pay fair insurance claim amounts by providing summary reports of average local repair and dealership values

·make ready personnel management (insure cars are detailed and have all legally required postings, repair personnel payroll print checks, accounting of hours)

·DMV plates online processing

·service writing, repair estimates

·parts and bulk purchasing

·photograph and update used and auctioned car photography inventory on Frazer auto management software and print all sales and expense reports for analyses

·sales to customers and purchasing at dealer auction (dealer auction access pass obtained)

·administrator function: maintain and enter data for Google Business, leads from Yelp, salesforce.com, and hamimotors.com,

Automotive Industry-related experience:

·Automotive Electronics Certificate obtained from Bee Community College/Coastal Bend Community College.

Education

60+ hours Miscellaneous College Hours in General Studies

Alvin Community College - Alvin, TX

January 2010 to June 2016

Automotive Electronics Certificate in Automotive Technology

Coastal Bend College - Beeville, TX

January 2002 to June 2004

College Certificate in Basic Electronics

United States Air Force Academy - Denver, CO

January 1981 to July 1981

High School Graduate ROTC Captain in Military Leadership

Allen Academy - Bryan, TX

September 1977 to June 1979

Skills

Account management

Accounting

Administrative experience

Auto Estimating

Automobile Recovery

Automotive diagnostics

Automotive repair

Blogging

Branding

Camera Car Operator

Cash handling

Cashiering

Communication skills

Computer networking

Computer operation

Content Creation

Customer service

Data entry

Debt Collection

Driving

English

Equipment repair

Facebook Advertising

Factory Assembly

Food preparation

Furniture Assembly

Furniture parts warehousing

Leadership

Maintenance

Manufacturing

Mentoring

Merchandising

Microsoft Excel

Microsoft Office

Military

Organizational skills

Photography

Procurement

Purchasing

Quality assurance

Quality control

Remodeling

Restaurant experience

Retail sales

Sales

Sales management

Salesforce

Service technician

Shipping & receiving

Social Media Management

Stocking

Technical support

Warehouse experience

Warehouse management

Web design

Windows 365

·Languages

·English - Expert

Links

http://coolministries.net

http://hamimotorsinc.com

https://www.facebook.com/profile.php?id=100************

Military Service

Branch: Army

Service Country: Germany

Rank: SP4

November 1980 to November 1984

·Top Secret security clearance, Television Equipment Repairman Course converted to Audiovisual Systems Specialist (Military Occupational Specialty Code 26 Tango) producing military training films overseas (Kaiserslautern, Berchtesgaden, Frankfurt, Hamburg) and stateside providing instructional media in all its forms at West Point Military Academy for instructing cadets / future officers.

·Inactive Reserve enrollment from 1984 to 1986

Commendations:

·Good Conduct and Overseas Medals, numerous commendation letters from top brass available for purview in official records, Honorable Discharge. DD-214 available for more information.

Awards

Employee of the Year

September 2020

·Awarded Employee of the year; refinanced and consolidated Hami Motors Inc's debts through a private lender and successfully applied for and obtained a long term, no-interest, Small Business Administration Loan, all online thereby maintaining total social isolation (safety) due to pandemic. Reorganized all insurance, bundling homeowner’s, vehicle, motorcycle, personal property policies, providing high quality coverage for assets and property at a significant savings over previous providers through one company offering more benefits for the same dollar.

Certifications and Licenses

OSHA 30

Present

Class 'C' / NON-CDL Driver's License

August 2023

No accident DMV-Certifiable

Top Secret Clearance

Assessments

Verbal Communication — Expert

August 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Attention to detail — Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Proficient

Mechanical knowledge — Highly Proficient

March 2021

Understanding and applying mechanical concepts and processes

Full results: Highly Proficient

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Proficient

Customer service — Familiar

April 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Alignable Member

January 2021 to Present

Local Small Business Networking and referral website

Publications

Atkinsonlawgroup.com

https://www.atkinsonlawgroup.com

November 2021

Website and associated links to social media: Meta (formerly Facebook), Twitter, and Marketplace. Has YouTube video links and video production value. Created About Us, Testimonials, Contact, and all media associated with website including set up of live Google Voice phone and email accounts the startup uses for its business communications. At this writing still a work in progress. (Always evolving the site and making tweaks to make it viewable from several platforms and mobile browsers.)

CashMooreProductions LLC

https://www.youtube.com/channel/UCnIIOEk42O8XSWRQTXtmDfQ

January 2020

CashMooreProductions LLC is for sharing church events and music but contains my personal watch favorites as well.

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